LivePerson Recognized in the GartnerHype Cycle for Customer Service and Support Technologies for Third Consecutive Year

Customer Experience ManagementAI/ML
By PRNewswire
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Gartner Has Recognized LivePerson in Multiple Reports

LivePerson, a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, July 2023. This marks the third consecutive year that LivePerson has been included as a Sample Vendor in this report. The company’s Hype Cycle reports share information about the promise of emerging technologies. A sample vendor is a company that provides a specific product or service that is relevant to a technology or innovation in the Gartner Hype Cycle.

In addition to being named a Sample Vendor in the Hype Cycle for Customer Service and Support Technologies for three consecutive years, Gartner also recognized LivePerson as a Representative Vendor in the “Market Guide for Speech Analytics Platforms” (March 2023). This report provides insights for customer service and support leaders on implementing speech analytics technology to enhance customer experiences.

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In 2022, Gartner mentioned LivePerson as a Software-as-a-Service (SaaS) provider in the report “How Should My Organization Leverage WhatsApp Business API for Rich Conversations?” (March 2022). This report advises software engineering leaders on the issues, trends and concerns when making decisions on WhatsApp support.

“Conversations are at the heart of doing business. With AI and automation helping to bring better conversations to life on a massive scale, the ability to deliver and continually improve conversational experiences is more important than ever,” said Alex Kroman, Executive Vice President, Product and Technology at LivePerson. “We’re delighted to be recognized in multiple Gartner reports, including this third consecutive year in the Gartner Hype Cycle for Customer Service and Support.”

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PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.

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