Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it was granted two more patents covering its reputation management technology. The patents, “Reputation Report with Scoring” and “Reputation Report with Recommendation,” further protect its proprietary reputation management and scoring methodology. Along with the company’s 25 other patents, these patents advance Reputation.com’s mission to help businesses manage and address their online reputations, analyze consumer feedback to improve operations and processes, and increase customer engagement.
Since 2012, Reputation.com has been focused on online reputation management for enterprises. Reputation.com’s SaaS platform analyzes information and feedback about businesses and professionals across relevant review sites, social media sources, listing sites and survey results to give an enterprise a comprehensive overview of consumer sentiment. Measured on a scale of 1 to 1000, the Reputation Score is an integral part of this patented methodology. The Reputation Score is calculated based on overall review sentiment, volume, recency, spread across review sites, social media sentiment, business listings accuracy and many other factors. With a Reputation Score in hand, businesses have a clear picture of consumer opinions about their online and in-store experiences, and can quickly remediate any deficiencies and better engage with their customers.
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Reputation.com now holds 27 patents covering many aspects of online reputation management. More than 25 additional patents are pending.
“We are constantly working to develop new technologies that help businesses gain actionable insight into their online reputation. The Reputation Score builds around and improves upon concepts like NPS to capture as many elements as possible that represent a business’s reputation and how they leverage it,” said Brad Null, chief scientist and vice president of Data Science at Reputation.com. “Armed with these insights, businesses can better engage with their customers, improve ratings online and drive better rankings in search — leading to more website traffic and higher revenue.”
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Reputation.com delivers the only integrated SaaS platform that helps location-based enterprises improve their reputation with consumers online and onsite, across the entire customer journey – from finding a location on search, to conversion, to operational improvements that deliver a better customer experience.
Reputation.com technology manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others.
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