ActiveCampaign Announces 14-Pointer Customer Success Commitment to Grow CX Value, Service, and Trust

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ActiveCampaign Shares Its Fourteen-Point Commitment to Delivering a Best-In-Class Customer Experience to Earn Value from Customer Success Efforts

ActiveCampaign, the leader in Customer Experience Automation (CXA), announced the ActiveCampaign Customer Success Commitment.  ActiveCampaign Customer Success Commitment is  the industry’s first officially announced charter to honor a Martech company’s dedication to value, service, and trust.

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As part of being the leading provider of CXA, ActiveCampaign stays true to the philosophy behind its product with these commitments to delivering incredible customer experience.

The ActiveCampaign Customer Success Commitment is comprised of fourteen unique promises across three pillars. The three pillars include:

  1. Value. Deliver an industry-leading product for the best value.
  2. Service. Provide the best service possible to help customers get started and see success using ActiveCampaign faster than they would on any other platform.
  3. Trust. Dedicated to providing a stable platform that protects customer data and enables customers to stay compliant.

ActiveCampaign’s customers consistently rate its product and service highly. Its marketing automation and all-in-one CRM solutions rank highest in each category on G2 for excellence across all six attributes, including ease of use, meeting requirements, ease of doing business with, ease of setup, quality of support, and ease of administration.

“Our commitment to our customers goes far beyond our product,” said Jason VandeBoom, Founder and CEO of ActiveCampaign.

Jason added, “I built ActiveCampaign when I was an entrepreneur frustrated about what tools could help me grow my business. I decided to create a solution that not only delivered on its promise, but also provided the value and resources to make customers successful.”

“ActiveCampaign provides one of the best values available to a business,” said Josh Davis, Owner of Green Cleaning DFW. “They deliver on their product promises, offer detailed and helpful support, and act as a true partner to my business. Any business that wants a platform that will help their business grow from a company who is dedicated to their success should work with ActiveCampaign.”

The complete ActiveCampaign Customer Success Commitment can be found on the ActiveCampaign website at activecampaign.com/about/ac-commitment.

ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 90,000 businesses in 161 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automation that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.

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Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.

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