Litify Chooses Vonage as its Preferred Contact Center Partner to Enhance Customer Experience for Legal Service Providers
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Litify, a fully-integrated legal Software-as-a-Service (SaaS) platform, has chosen Vonage as its preferred contact center partner.
Litify is a complete business transformation platform built on Salesforce AppExchange, empowering legal professionals to improve their practices, client experience and operations. Leveraging Vonage Contact Center for Salesforce (VCC) solution, Litify will have the ability to add new capabilities to its offering, helping customers transform the way they connect and engage with their legal clients.
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Together, Vonage and Litify enable law firms nationwide to provide an enhanced customer experience through the Vonage Contact Center solutions while increasing efficiency through Litify’s integrated legal technology platform. With Salesforce integration at the heart of Vonage’s cloud-based contact center software, Litify customers can create enhanced customer experiences and be more efficient across every channel.
“Law firms are always looking for new ways to improve the intake experience—both for the employee and the prospective client,” said Reuven Moskowitz, Litify CEO and Founder. “With Litify’s strategic partnership with Vonage, we are enabling our customers to do just that. Through the Vonage Contact Center, Litify customers will be able to transform how they communicate and operate, while realizing the efficiency and security benefits of remaining within the Litify platform and the Salesforce ecosystem.”
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Using Vonage Contact Center for Salesforce, Litify’s customers can leverage their Salesforce capabilities and access all of the tools a cloud-based contact center solution provides, all within the same environment. This includes the ability to route calls to appropriate agents to address immediate needs, customize dashboards with real-time performance data and unlock hidden insights with Salesforce Einstein Analytics.
“We are thrilled that Litify has chosen Vonage to help their customers accelerate the way they connect, enhancing the agent and customer experience – from anywhere,” said Rodolpho Cardenuto, President, Applications Group for Vonage. “With our Salesforce integration, Vonage will provide Litify’s customers with access to key client data and insights, while enabling next generation communications that are more flexible, intelligent and personal, across any channel and to address the varied needs of legal service clients.”
The award-winning Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business’s CRM platform, allowing agents immediate access to a caller’s history of interactions, minimize wait times and improve the caller experience.
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