RingCentral Ranked Highest in Three out of Four Use Cases in the 2021 Gartner® Critical Capabilities for Unified Communications as a Service, Worldwide Report

Ranked highest in use cases including midsize enterprise, large & multinational organizations, and unified communications with integrated contact center

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it has received the highest scores in three out of four use cases among 14 total vendors in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report.

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“Critical Capabilities for Unified Communications as a Service, Worldwide”

Gartner “Critical Capabilities” are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider the set of critical capabilities as some of the most important criteria for acquisition decisions. Those use cases include:

  • Midsize Enterprise
  • Large & Multinational Organizations
  • UC with integrated Contact Center
  • Mobility and Remote Working

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“The world is evolving to meet the growing demand for hybrid work, and Unified Communications as a Service is a critical technology to help people connect, communicate and collaborate from anywhere,” said Anand Eswaran, president and chief operating officer, RingCentral. “At RingCentral, we focus on bringing together trust, innovation and partnership to deliver the benefits of UCaaS to our customers. It’s great to see the recognition by Gartner Critical Capabilities ranking us #1 in the majority of use cases.”

RingCentral has also been positioned as a Leader in the Gartner 2021 Magic QuadrantTM for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision.

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