Enterprises across industries streamline operations and enhance customer engagement with AI-powered unified communications solutions and contact center integration

Vonage, a part of Ericsson announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement.

Vonage’s UCaaS solution, Vonage Business Communications (VBC), empowers enterprises across regulated and unregulated industries – finance, healthcare, manufacturing, retail, and more – to streamline operations and enhance productivity through a unified platform for telephony, messaging, and meetings. Organizations can enhance performance and reliability of communications, allowing them to focus more on growing their business.

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Reggie Scales, President and Head of Applications at Vonage, commented on the recognition: “At the heart of everything we do is a commitment to putting our customers first, ensuring their success through exceptional support and innovative solutions. We believe being included in the Gartner Magic Quadrant for UCaaS underscores our dedication to providing solutions that truly enhance business and customer communications globally. Our focus is on enhancing the user experience and empowering businesses with intuitive, AI-powered tools. VBC simplifies business and customer communications, boosts productivity, and streamlines operations, enabling businesses to work smarter and achieve more.”

Vonage Fusion, a combination of VBC and Vonage Contact Center as a Service (CCaaS) enables back-office experts to collaborate more effectively with agents and resolve customer issues faster.

Vonage’s AI-powered enterprise solutions, including advanced virtual assistants, knowledge bots, and AI-driven transcription and summarization, simplify workflows, enhance communication, and enable a better overall customer experience.

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Gartner, Magic Quadrant for Unified Communications as a Service, 22 September 2025

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