CallRail Celebrates Record-Breaking Year of Growth and its 10th Anniversary

CallRail sustained a landmark year, growing employee headcount, customer base, partner network, and enhancing product portfolio.

CallRail, a marketing analytics and business communications platform, announced today that it achieved several historic milestones in 2021. CallRail ended 2021 serving more than 200,000 businesses worldwide and with more than $75M in annual recurring revenue. Celebrating its 10th anniversary year, CallRail has solidified its position as a technology partner of choice for businesses of all sizes who rely on calls, texts, and chats to communicate with leads and turn them into valuable customers.

“In 2021, CallRail routed more than 220 million calls,” said Mary Pat Donnellon, Chief Revenue Officer of CallRail. “Businesses are fielding more communications than ever, and we’re here to support them in generating high value conversations that convert into loyal customer relationships. We’re proud to have achieved many significant milestones in 2021, and we look forward to continued expansion in 2022.”

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Business Growth:
Since its inception in 2011, It has catered to small-to-midsize businesses and the agencies that serve them, providing them with the tools they need to optimize their marketing spend and convert more leads. In 2021, CallRail achieved significant business growth furthering that mission. Highlights include:

  • ARR: CallRail surpassed $75 million in ARR.
  • Talent: CallRail ended 2021 with 300 employees, a 55% increase in headcount year-over-year. Of these exciting new hires, brought several leading industry experts onboard to continue to advance the company’s meteoric growth, with focuses on revenue growth, product development, and brand activation. Also of note, welcomed Marc Ginsberg as CEO. In the past six months, Marc has provided immense support to ensure that CallRail’s platform continues to enable businesses of all sizes to grow in an evolving economic landscape.
  • Customers: In 2021 alone, the company acquired more than 10,000 new customers. CallRail fostered meaningful customer connections across key industries like legal, healthcare, and home services, ensuring businesses of all sizes are set up for success in 2022.
  • Partners: CallRail expanded its already robust partner network in 2021, securing 387 new agency partners, and will be launching an even more exciting, comprehensive program in 2022.

“Our platform is poised to help even more businesses and their agencies market confidently and turn more leads into customers in the coming year,” said Donnellon.

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