A 24/7 self-serve customer service with Google Cloud Dialogflow and Dataflix Messenger – driving engaging conversations

NatureMills has selected Dataflix and Google Cloud as its strategic providers of AI-powered digital customer assistant, Nami. Choosing Dataflix and Google Cloud has enabled NatureMills to provide 24/7 AI-powered first level support to its customers while keeping the operational costs low.

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Nami, an AI-powered digital assistant, built with Dataflix Messenger and Dialogflow, the core technology of Contact Center AI, is a chatbot designed to support customers and website visitors. Nami is the first level of support addressing all common questions that do not require human intervention – designed with persona, emotion and tone delivering rich conversational experience. This is a self-serve channel with faster, friendlier, consistent and easy experience across all devices and apps.

“This is just the beginning of how NatureMills uses AI & digital assistants to drive personalized conversations and improve customer experience.” – said Thiruvengadam Perumal, President, NatureMills.

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“We are passionate about building AI-powered bots that drive engaging conversations delivering rich customer experiences while reducing the overall customer support cost.” – said Dheeraj Nallagatla, Founder, Dataflix.

As a Google Cloud partner, Dataflix empowers businesses with solutions on Google Cloud to drive innovation and cloud transformation. Our products, services and Google Cloud certified professionals are helping organizations of all sizes to easily migrate to Google Cloud, modernize applications and build AI/ML powered solutions at scale.

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