Restaurant & Hospitality Supplier Increases Approval Rates, Lowers Costs with Ecommerce Fraud Solution

ClearSale’s innovative platform drives a 99.3% purchase approval rate for GoFoodservice’s ecommerce store.

In response to the pandemic and growing industry needs, restaurant and hospitality supplier GoFoodservice had to dramatically increase its online presence, expanding from 30,000 products in its online store to more than 40,000 by 2022. This expansion surfaced a few long-standing fraud concerns, which led them to tap global fraud protection provider ClearSale for help reducing false positives and gaining back time spent manually reviewing orders, which cleared the way for the company to better serve its customers.

ClearSale’s superior fraud protection has reduced the company’s operational expenses while increasing legitimate approvals to 99.31%.

“ClearSale has dramatically reduced our cost to process orders by eliminating large amounts of time spent on manual approvals,” explained GoFoodservice’s General Manager, Chris F. “Also, ClearSale has reduced the stress on our order processing team, since they no longer have to worry about whether they made the right order-approval decisions.”

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“ClearSale has dramatically reduced our cost to process orders by eliminating large amounts of time spent on manual approvals”

In an industry where a single piece of equipment can cost thousands of dollars, fraud and chargebacks have a major impact on a company’s bottom line. Online merchants must deal with lost merchandise and the expense of chargeback management – a concern that has become an epidemic in the last few years.

ClearSale’s fraud protection platform uses advanced statistical technology with a highly experienced global team of fraud analysts that has helped GoFoodservice realize a 0.29% average chargeback rate.

“Industry experts are seeing significant increases in chargeback disputes, going from $23 billion in 2018 to $35 billion in 2021,” said Rafael Lourenco, EVP and Partner at ClearSale. “And with more than 90% of merchants identifying chargeback process abuse as a leading concern, it’s clear that the losses are eating away at ecommerce merchants’ bottom lines. We’re happy that our platform has played a pivotal role in GoFoodservice increasing their legitimate purchase approvals and reducing their operational costs.”

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