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CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

Telestax Announces Strategic Partnership with NUSO to Speed Delivery of CPaaS Applications for Remote Collaboration Amid Telework Demand…

NUSO, a leading cloud communications solution provider and Telestax, the worldwide leader in CPaaS enablement for the communications industry announce a strategic partnership to bring communications platform as a service (CPaaS) and complex call management logic to NUSO's partners worldwide. CPaaS applications are examples of collaboration tools that help organizations complete critical business functions and improve customer experience through automated processes or digital channels. For example, as consumers practice…

FreeWheel Releases Next Generation Unified Decisioning to Transform How Industry’s Largest Media Players Transact on TV Content

As Programmatic Video Advertising Grows, Buyers and Sellers of Premium Video Rely on Technology to Optimize Across Sales Channels NBCUniversal and The Trade Desk Are Among Those Tapping FreeWheel’s Technology to Improve Performance for Advertisers FreeWheel, A Comcast Company, announced the next generation rollout and market-wide Q2 availability of its unified decisioning capability that enables buyers and sellers to seamlessly transact across both direct sold and programmatic advertising. The capability was piloted…

VTEX Invests in US Market to Deliver Collaborative Commerce and Meet Growing Enterprise Customer Demand

The first and only global, fully integrated marketplace-commerce-OMS solution enabling brands to unlock their unlimited potential for digital growth VTEX, a leading marketplace-first commerce provider serving over 2,000 brands and retailers in 30 countries, is responding to strong demand from large B2C retailers and enterprise B2B brands in the US market by expanding its commerce capabilities and its US leadership team. This market expansion follows a $140 million investment by Softbank in 2019 and the recent opening of…

Webscale Launches Core, Targeting Small to Medium-Sized Storefronts on Magento 1 and 2

The Best of the Cloud with the Core Benefits of Webscale, at an Entry-Level Price Point  Webscale, the “Any Platform” Commerce Cloud, announced the launch of Webscale Core, an affordable, fixed cost cloud hosting solution for small to medium-sized (SME) ecommerce storefronts. Initially targeting businesses on Magento (1.x, 2.x, Community and Enterprise versions), Webscale Core leverages the company’s expertise with the platform, gained from managing thousands of storefronts, while delivering the same powerful features, deep…

Ribbon and LogMeIn Work Together to Dynamically Respond to Increased Network Traffic Demands

Ribbon's market-leading session border controllers and network-wide licensing model solutions help ensure that LogMeIn can seamlessly manage unprecedented demand for its UCC solutions due to dramatic increase in number of remote workers Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, today announced that LogMeIn , a market leader in remote work, including solutions for unified communications and…

Everest Group Recognizes ABBYY as a Leader in Intelligent Document Processing Products PEAK Matrix Assessment 2020 for Second Consecutive…

ABBYY, a Digital Intelligence company, has been recognized by Everest Group, a leading consulting and research firm, as a Leader in its Intelligent Document Processing (IDP) products PEAK Matrix Assessment 2020. ABBYY is positioned in the Leaders’ category of the comparative assessment among 18 vendors due to its impact in the market and its ability to deliver solutions successfully. ABBYY garnered the highest position on the axis for Vision & Capability which measures, among other factors, the company’s vision and…

Mobile Doorman Introduces Next Generation of Community Building with Online Events, powered by Zoom

Aims to breakdown communication barriers caused by social distancing Mobile Doorman, the multifamily industry's leading mobile engagement platform empowering owners and property managers to enhance operational efficiency and deliver a digitally connected resident experience, announced a set of new product capabilities, including Online Events, powered by Zoom, and mobile-optimized staff messaging, to aid in the industry's response to the COVID-19 crisis and ongoing social distancing guidelines. Marketing Technology…

Wirecard Collaborates With Leading Hungarian E-commerce Agency UNAS

Thanks to Wirecard's payment solutions, UNAS merchants can offer customers a frictionless checkout experience   Wirecard, the global innovation leader for digital financial technology, announced a new strategic partnership with renowned Hungarian e-commerce agency UNAS to offer Wirecard's payment solutions to its almost 5000 merchants. Through the agreement, Wirecard will be integrated as Payment Service Provider (PSP) for UNAS. As a result, merchants can leverage on Wirecard's payment solutions for their online shop.…

RingCentral Releases RingCentral Video to Address Work from Anywhere Demands; Completes Message Video Phone Solution

Available immediately as part of RingCentral Office, AT&T Office@Hand, and Avaya Cloud Office RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Video (RCV), a reimagined video meetings experience. Leveraging RingCentral’s open platform, RingCentral Video will be another component offered as part of RingCentral Office®, completing RingCentral’s differentiated Message Video Phone™ (MVP) solution. RingCentral Video…

OmniSci Announces Expansion to Address Growing Demand in Asia, Adds Joseph Lee as Vice President, Global Sales

Company Hires Herfini Haryono as Vice President, Industry Verticals To Further Strengthen Regional Presence OmniSci, the pioneer in accelerated analytics, announced its expansion to Asia, the next step in meeting the intensifying global demand for the company's analytics capabilities. Based in Singapore, OmniSci's new sales and field engineering team will provide complete local support for current and prospective enterprise, governmental and academic customers. Marketing Technology News: Screen-Free Learning Platform,…

TechBytes with Gabe Rogol, CEO at Demandbase

Journey into Tech Hi Gabe. You come from a fascinating Sales background where you have managed vastly different portfolios. You recently celebrated your 7th work anniversary at Demandbase. Could you tell us about this enriching journey and how you landed at Demandbase? Yes, I’ve had a long career in the Publishing, Martech, and Adtech worlds. The first, nearly 15 years of my career, was spent in the B2B publishing world, focusing on enabling marketers to achieve their brand, demand, and revenue goals by reaching unique…

Everest Group Names Genpact a Leader in Supply Chain Management

Report cites Genpact's domain and digital expertise and consulting capabilities as a value differentiator Everest Group, a leading consulting and research firm, has named Genpact, a global professional services firm focused on delivering digital transformation, as a Leader for the second time in a row in its supply chain management 2020 report. "Genpact has significantly expanded its supply chain management business. The acquisition of Barkawi Management Consultants has further enhanced its capabilities to help clients…

Kaizo Raises $3 Million to Accelerate Customer Support Productivity Leveraging Gamification and Artificial Intelligence for Agents Worldwide

Led by Gradient Ventures (Google's AI fund) and Partech; Christoph Auer-Welsbach, former Partner at IBM Ventures, Joins as Co-Founder Dutch startup Kaizo, formerly known as Ticketless, announces a $3 million seed round led by Gradient Ventures, Google's AI-focused venture fund, and Partech, with participation from several angel investors. Entrepreneur and investor Christoph Auer-Welsbach, former partner at IBM Ventures, also joins Kaizo as a co-founder. Kaizo was started in 2018 by Dominik Blattner, an entrepreneur with…

Pareteum Sees Uptick in Demand and Throughput Across Its Customer Base

Pareteum Experience Cloud Named a ‘Product of the Year Winner’ in the Recent INTERNET TELEPHONY Awards Pareteum Corporation, a cloud communications platform company, continues to deliver communications, mobility, and intelligence services for its customers and provide support to its global employee base during this unprecedented and challenging time.  Due to circumstances related to the coronavirus and the increasing need for a fully virtual workforce, Pareteum’s customers are seeing substantial growth in demand for…

AnyClip Offers No-Cost Integration of Video On-Demand Platform and Real-time COVID-19 News Content to Publishers and Organizations

As data confirms streaming surge in global hot spots, AnyClip provides free Google-funded resource to support the industry’s need to keep the public apprised To support the need for organizations of all types to keep the public informed of the latest news on the Coronavirus (COVID-19) crisis, video data and technology company AnyClip announced that it is offering free implementation of the beta version of its VOD platform, Luminous Watch, which is supported by the Google News Initiative. The offer enables media companies,…

Analytics Insight Magazine Names ‘The 10 Most Innovative Intelligent Automation Solution Providers in 2020’

Analytics Insight Magazine, a brand of Stravium Intelligence has announced ‘The 10 Most Innovative Intelligent Automation Solution Providers in 2020’ in its March issue. Intelligent automation allows organizations to combine human know-how with AI and other disruptive technologies to speed up business processes, reduce errors and minimize human input. The issue features the ten most innovative intelligent automation companies that are helping enterprises transcend conventional performance operations to achieve…

TA Digital Earns 6th Adobe Specialization with Magento Specialization Badge

Global digital transformation agency TA Digital announced that it is now a Magento Commerce Specialized partner in the Americas region. This announcement marks TA Digital's second specialization in two weeks as this accomplishment comes on the heels of the company earning an Adobe Target Specialization. Specialized partners are certified by Adobe for their proven capabilities and successful implementations — the best of the best in the Adobe Partner ecosystem.  The Adobe partner specialization is a stamp of approval…

Bidgely Enterprise Analytics Succeeds in Transforming Smart Meter Data into Customer Analytics and Grid Edge Intelligence, and Utility…

Artificial intelligence and personalization drives intelligent demand side management program planning and customer targeting, reduces churn, improves call center operations and more Bidgely has successfully equipped its global utility and energy retailer partners with new tools to create value from untapped customer data through its artificial intelligence-powered Enterprise Analytics Solution. Bidgely has partnered closely with global customers like TEPCO, NV Energy, Duke Energy, VSE and others to extract data insights…

Ribbon’s Intelligent Edge Solutions Certified for Microsoft Teams Direct Routing Voice Calling Capabilities

Newly certified solutions allow service providers to deploy powerful Intelligent Edge devices that improve the Microsoft Teams collaboration experience by adding voice calling capabilities Ribbon Communications Inc. , a global software leader in secure and intelligent cloud communications solutions, announced that its market-leading Intelligent Edge multi-service business gateways (MSBGs), which include the EdgeMarc 2900, 4800, 6000 and 7000 series, have all been certified for Direct Routing for Microsoft Teams.…