DRUID Partners with Unite to expand its Conversational AI presence in EMEA region

DRUID, a global leader in conversational AI technology for enterprise productivity, has partnered with Unite, a leading Automation as a Service provider, to offer a unique consumption-based conversational AI service. This partnership allows enterprises to digitalize customer and employee interactions while integrating with other automation technologies seamlessly on a monthly fee basis.

DRUID is a leading conversational AI platform with over 175 global enterprise customers from various industries and more than 160 partnerships with leading consultancy, BPO, and technology providers, such as EY. DRUID provides an end-to-end platform for developing AI-driven conversational business applications, with the goal of delivering next-level employee productivity and the total customer experience in the most intuitive way possible, helping companies move forward in their digitalization journey.

Unite’s usage-based automation service provides organizations with fully managed automation services that include RPA, IDP, communication mining, AI, and ML, all from a single source. This eliminates the need for enterprises to invest in licenses and infrastructure, and centres of excellence, saving them both time and money.

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With this partnership, enterprises can now access the first-ever consumption-based conversational AI service, allowing them to take advantage of Unite’s hyper-automation platform and DRUID’s conversational AI platform and seamlessly integrate with other automation technologies, which will enable rapid end-to-end digital transformation.

“This partnership between Unite and DRUID is a significant step forward in the automation industry,” said Malkoc Sualp, CEO of Unite. “We are excited to bring this unique consumption-based conversational AI automation service to our customers, enabling them to transform their operations and enhance customer and employee experiences. Conversational AI holds the transformative power to reshape the enterprise ecosystem radically, redefining customer interactions and streamlining operations for unprecedented efficiency and growth. Customers can access this without any investment or build lag and have access to back-end automation to transform business processes seamlessly and efficiently.”

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DRUID is a perfect fit for the Unite platform, providing Artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks. This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation. It allows seamless end-to-end automation for customer and employee contact centres, sales and marketing and one-stop digitalization for a vast number of business verticals such as insurance, banking, healthcare and retail.

The partnership is a milestone in the industry and a major step towards a more automated and efficient future.

“We are thrilled to join forces with Unite on the path to redefining employee experience and company productivity,” said Roelof Stofberg, CRO of DRUID. “This presents a new delivery model for DRUID, allowing enterprises to utilize the transformational power of our conversational AI platform capabilities seamlessly integrated with other leading automation technologies on a consumption-based model.”

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DRUID (www.druidai.com) is an end-to-end platform for building, deploying and scaling AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 175+ clients worldwide.

Unite (www.unitebt.com) is a leading automation as a service platform provider that offers usage-based automation services to organizations globally. Its services include RPA, IDP, communication mining, AI, and ML, all managed from a single source, allowing enterprises to optimize their operations while saving time, money, allowing faster transformation and reducing risk. Technology partners including UiPath, ServiceNow, CTWO, Microsoft, ABBY, Google and more. Serving enterprises across the globe, its usage based hyper automation platform is transforming not just the way businesses do business but also how they access automation. Bringing the future of work to organisations today.