Genesys to Showcase Customer Success Using Cloud, AI and Digital Channels at Enterprise Connect 2019

Genesys, the global leader in omnichannel customer experience and contact center solutions, is showcasing its cloud, artificial intelligence and digital engagement offerings with participation in panel discussions and partner demonstrations throughout Enterprise Connect 2019.

Learn more about how Genesys customers are differentiating in their markets and achieving targeted business outcomes during a panel discussion featuring Tom Eggemeier, president of Genesys. The session, Why Customer Engagement is leading the Enterprise Communications Conversation, on March 20 at 10:45 a.m. EDT is moderated by industry analyst Sheila McGee-Smith, president of McGee-Smith Analytics and Beth Schultz Editor, editor of No Jitter and program chair of Enterprise Connect.

Genesys executives also appear on the conference agenda in two other sessions:

• Breaking Down Enterprise Barriers to Improve Customer Experience: Janelle Dieken, SVP, Solutions and Product Marketing on March 18 at 8 a.m. EDT
• Cloud Contact Center Face Off: Dan Rood, VP Product Marketing on March 20 at 2 p.m. EDT

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Visit the Genesys booth #519 at Enterprise Connect 2019 to find out how the world’s leading brands are using the company’s technology to connect every moment of their customers’ journeys. See demos for Genesys innovations using automation and machine learning, like predictive routing, Altocloud and others, resulting in:

• Increased revenue by 5% or more
• Reduced lead cost by 60%
• Reduced cart abandonment by 35%
• Increased net promoter score (NPS) by 15%

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Demos will also be available for Genesys PureEngage, PureConnect and PureCloud. In addition, AppFoundry partner Vidyo will provide a demonstration of its integration that enables customer and agent video interactions, helping contact centers achieve 44% increase in NPS. Vidyo demonstrations will take place in the Genesys booth on Tuesday, March 19 from 4 to 6 p.m. EDT and Wednesday, March 20 from 12 to 2 p.m. EDT.

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