TaskUs Named ‘Leader’ in Frost & Sullivan’s ‘Frost Radar: North American Customer Experience Outsourcing Services Market’ 2022 Report

TaskUs, a provider of next-generation digital customer experience and AI outsourcing services to fast-growing technology companies, was recognized by Frost & Sullivan as a Leader in its “Frost Radar: North American Customer Experience Outsourcing Services Market” 2022 report.

Frost & Sullivan distinguishes companies across regional and global markets for their achievements in innovation, customer service, and leadership through a rigorous evaluation process, which includes in-depth interviews, analyses, and extensive secondary research, to identify best practices in the industry.

“Thanks to its strong and organized innovation capabilities, explosive growth rates, and distinctive focus on global disruptors, TaskUs emerged as one of the top five participants in this year’s Frost Radar,” said Sebastian Manutti of Frost & Sullivan. “Today’s contact center sees an overlap among CX, AI technology, and organizational culture–and TaskUs excels in this area.”

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“Frost Radar: North American Customer Experience Outsourcing Services Market”

The Frost Radar looks at two indices: growth and innovation. The Growth Index measures a company’s growth performance and track record, and how these are aligned with its strategy and vision. And the Innovation Index is a measure of a company’s ability to develop solutions aligned with customers’ ever changing needs and to evolve in a competitive market.

In terms of growth, the report noted that TaskUs attained the highest revenue growth rate in 2021 vs. 2020 in the North American market, significantly increasing its market share and cementing its position as a top industry player. It added that the company “substantially increased its nearshore footprint and further diversified its delivery capabilities.”

In the Innovation Index, the report said that close to 90% of market participants performed “relatively well,” yet only five stood out as Leaders, including TaskUs.

It noted how TaskUs blends content moderation, trust and safety, data enrichment, and consultancy skills with its customer and digital support solutions across the customer experience, all powered by automation and AI.

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“Now more than ever our clients are looking for great talent combined with innovative technology and optimized processes to support their growth and deliver performance for their businesses,” said TaskUs Chief Customer Officer Jarrod Johnson. “Our continued investments in our people-first culture – to attract and retain great talent – combined with our investments in digital innovation, have helped us create differentiation in the market and fuel our growth.”

TaskUs’ strong commitment to its people and continuous innovation through applied technology have been key drivers in the company’s growth. Earlier this year, Frost & Sullivan also named TaskUs as North America Company of the Year in the 2022 Frost & Sullivan Best Practices Awards.

TaskUs has also been recognized by industry award-giving bodies Business Intelligence, Comparably, Investors in People, Stevie’s®, Global Workforce Management (GWFM)’s Best Workforce Management (WFM) Innovation Award, and CampaignAsia’s Women Leading Change for its commitment to employee well-being, innovation, leadership, diversity and inclusion, and more. For its excellence in AI services, TaskUs was also recognized at the 2022 Merit Awards for Technology. The company was also named BPO of the Year in the 2021 CCW Excellence Awards, and the Fastest-Growing Service Provider in the 2022 Everest Group Business Process Services Top 50 Report.