Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success

Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Rich will run the post-sales customer journey and identify new opportunities for the business.

“Rich’s extensive background in building and leading world-class customer success at organizations like Medallia and Box is of tremendous value to Observe.AI and our customers,” said Swapnil Jain, CEO & Co-Founder of Observe.AI. “I’m confident that Rich’s experience with high growth companies will be invaluable as we continue to scale and expand the impact of our contact center AI solution.”

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“We’re thrilled to be helping artists and fans discover and connect with each other on a deeper level,” said droppTV CEO & Co-Founder Gurps Rai. “Music videos are very unique as they are at the intersection of culture, art, music and fashion and were the obvious choice for the first large-scale application of our technology.”

The droppTV platform is powered by the company’s proprietary artificial intelligence, machine learning and computer vision algorithm, which recognizes products in video content and tags them in real-time, allowing for frictionless, one-click in-content purchasing. Viewers can watch droppTV and make purchases on any device – smart phone, tablet or desktop. droppTV will also soon be available on AppleTV. The droppTV app is available on iOS now and next week on Android.

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As part of the launch, droppTV, Kid Daytona and COOGI partnered for a charity raffle called “Break the Silence.” From 1:45pm EDT on Friday, July 31st through 1:45pm EDT on Monday, August 3rd, people had the chance to win limited edition pieces from COOGI. The raffle was exclusively held within the music video – just by clicking or tapping the COOGI products in the video consumers could enter the raffle for $1. All donations will benefit The Lower East Side Girls Club of New York—a safe haven with programs in the arts, sciences, fashion, leadership, and entrepreneurship for girls in middle and high school in underserved communities.

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