Vivek Kundra to Position SaaS Company for Next Stage of Global Growth as it Continues to Define Customer Experience Management Category
Sprinklr, the world’s leading Customer Experience Management (CXM) platform, announced the appointment of Vivek Kundra as Chief Operating Officer. As former Executive Vice President of Salesforce and the first Chief Information Officer of the United States, Kundra has a track record of leadership and operational excellence that will support Sprinklr’s growth and mission to help enterprise brands create more human experiences at scale across social and digital channels.
As EVP at Salesforce, Kundra led growth and go-to-market strategies for key global verticals such as Financial Services, Healthcare, Retail, Auto, Communications, and the Public Sector, by creating an ecosystem of partners and launching new apps to solve industry-specific challenges. He also launched a new Government Cloud, opening up new markets and accelerating growth in the US, EMEA, and APAC.
Before that, Kundra served as the first CIO for the U.S. government under President Obama. In that capacity, he was responsible for managing $80 billion in annual technology spending, saved $3 billion in taxpayer dollars while moving the government to the cloud, and strengthened the cybersecurity posture of the nation while making it more open, transparent, and participatory.
Over the past few quarters, Sprinklr, which was last valued 2+ years ago at more than $1.8 billion, has moved aggressively to scale a global business that already has 1400+ employees and 1200+ of the world’s most valuable enterprise brands (e.g. Nike, McDonald’s, Microsoft) as customers:
- Expanded from Social Media to Customer Experience Management: Announced a major expansion of the Sprinklr Experience Cloud platform, powered by new AI capabilities, with clouds for each major customer-facing department — marketing, advertising, research, commerce, and care — as well as social.
- Added Major Talent & Experience to C-Suite: Hired former Microsoft CMO Grad Conn as CXMO, Luca Lazzaron as its first CRO, Diane Adams as Chief Talent & Culture Officer, and welcomed John Chambers, former Executive Chairman & CEO of Cisco, to Sprinklr’s Board of Directors.
- Strengthened Partner Ecosystem: Named Microsoft’s U.S. ISV of the Year and SAP Hybris Partner of the Year, unveiled first-of-its-kind Viber and Reddit integrations, became one of the first companies to join Twitter’s Official Partner Program, and built stronger LINE, Twitter, Facebook, Instagram and Pinterest partnerships to meet the growing demand for a unified CXM platform.
- Scaled for Success: Expanded into several new countries around the world (e.g. Netherlands, Australia), continued to drive meaningful business results for some of the world’s largest brands (e.g. Allstate, Lenovo, SAP, Shell, Sonos), continued to increase average deal size, and signed the largest eight-figure deal in Sprinklr’s history.
“I’ve been incredibly fortunate in my career to learn from amazing leaders running some of the largest companies and governments in the world. All of them share one goal: to build enduring relationships that create value for every one of their constituents,” said Kundra, adding, “The social revolution has created an unprecedented disruption for these organizations, but when they overcome it, the results are transformational — for them, and for their customers. I couldn’t be more excited to bring what I’ve learned to the only company that was built from the ground up to solve this problem, and to do so at massive, global scale.”
“There are only a handful of execs in the world that have scaled SaaS companies at the level we aspire to, and even fewer who understand at their core, as we do, that the ability to create happy customers — listening to, engaging, and reaching them across dozens of digital channels — is the most strategic investment for the modern enterprise. To find both in one person is incredibly rare,” said Ragy Thomas, CEO & Founder, Sprinklr. “With a foundation in social, Sprinklr was purpose-built to be the defining enterprise software company for CXM, and with Vivek in our corner, we’re going to be relentless in our pursuit of that vision, executing with more momentum than ever.”