Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards

Verint Customer Engagement and Workforce Management Honored for Advancing the Contact Center, CRM Industry, and Driving CX Transformation

Verint®, The Customer Engagement Company, announced today it has been recognized as a leader in two award categories* presented by CUSTOMER magazine and TMC, a global, integrated media company.

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“While this past year brought sudden and unexpected changes, Verint was able to empower customers with intelligent technology solutions to help them face these new challenges head on”

Verint is the recipient of the following accolades:

2021 CUSTOMER Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognized for excellence in supporting and improving customer experience transformation and driving greater return on investment (ROI) across the enterprise. The open cloud platform is uniquely designed to scale from small to large enterprises across many industries and use cases. It draws on the latest advancements in AI to connect work, data and experiences so brands can meet ever-increasing, ever-shifting demands and build enduring customer relationships.

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2021 CRM Excellence Award: For more than two decades, Verint’s Workforce Management (WFM) solution has led the market in helping organizations attract and keep talent, give employees the tools and flexibility to work from anywhere and deliver the analytics to continually improve service quality. This award honors Verint WFM for excellence in expanding the customer relationship to become all encompassing, covering the entire enterprise, and the customer lifecycle, and driving measurable business results for customers.

“While this past year brought sudden and unexpected changes, Verint was able to empower customers with intelligent technology solutions to help them face these new challenges head on,” says Verint’s Celia Fleischaker, chief marketing officer. “Creating a highly personalized customer experience is key to brand differentiation and measurable business growth and success. This recognition underscores our commitment to innovation that puts data and analytics front and center in our product strategy to help organizations become insights-driven and laser-focused on the customer.”

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