"With the evolution of consumer behavior, we have to be ready to cater not only via multi-channel but via omnichannel for customers to go through their journey completely uninterrupted." Tell us about your role and journey into Contact Center software. My journey into the Contact Center space began on the enterprise sales side, having really interesting conversations with executives from large corporations while pitching a cloud contact center solution. It was eye-opening to see how the vast majority was opposed to a…

CCaaS Company Zailab Has Revealed Its New Company Tagline: Rewarding Conversations. For Humans. Powered by AI The three powerful statements represent the core pillars of Zailab’s value proposition: Using technology to connect with customers on a human level. The unveiling follows the company’s recent launch into North America as part of its expanding global footprint, as well as its partnership with master agency Intelisys. VP of Marketing Marya Dzmitruk explains the rationale behind the new tagline in relation to…

CCaaS provider, ZaiLab, joins the likes of Avaya, 8x8, Five9 and RingCentral as channel supplier to master agency Intelisys At a recent industry event, global CCaaS provider, ZaiLab, made a striking entrance in divergent style, by parking its 18-ton company mascot right outside the Monterey Convention Center. The venue played host to Channel Connect, the annual partner networking event hosted by master agency Intelisys, which took place in Monterey, California, from October 3rd to 5th, 2018. ZaiLab turned heads…

ZaiLab, a next-generation software company specializing in omnichannel, cloud-based contact center software, announced it has appointed a US team to lead its North American expansion. The team will be led by Michael Cibelli as VP of sales and marketing, with support from Marya Dzmitruk as head of marketing and Asonele Kotu in PR and events. Channel managers Cheima Ayyoub and Sebastien Ejdaa will focus on the west coast, while Philip van der Merwe and Forrest Knueppel focus on the central region. “We’re so excited to have…

ZaiLab, a next-generation software company specializing in omnichannel, cloud-based contact center software, announced its new Supplier Partner relationship with Intelisys, a ScanSource company and the nation’s leading Technology Services Distributor. Just ahead of Channel Connect, Intelisys’ annual partner event—to be held this year in Monterey, CA—ZaiLab prepares its debut appearance as a Supplier Partner. The SaaS company recently launched in the United States as part of its global footprint expansion program, which…

Catherine Collins Chief Product Officer, ZaiLab Contact centers play a vital role in omnichannel marketing and commerce. With customers engaging on multiple channels, marketers are looking to AI to help them achieve the scale required to address their CX requirements. We spoke to Catherine Collins, Chief Product Officer, Zailab, to understand the changing contours of customer engagement.How do you believe brands should leverage omnichannel contact center solutions to increase customer engagement? It’s old news that…

Zailab, a Growing SaaS Company, is Setting Up Office and Welcoming New Faces to Drive Their North America Expansion The new kid in the tech-startup block recently launched in the USA in March 2018 at Enterprise Connect Expo where they're out of the ordinary truck booth that turned heads. Since their launch in March, Zailab has been gaining momentum and settling into their new environment. Introducing the new face of ZaiLab in America, Michael Cibelli, who has joined the company as vice president of sales and marketing.…

ZaiLab shares its highlights from Enterprise Connect Enterprise Connect took place from 12–15 March 2018 at the Gaylord Palms in Orlando, Florida. It’s was a must-attend event for global telecommunications and cloud-solution decision makers. Contact center software company ZaiLab chose Enterprise Connect as the launchpad for introducing its cloud-based solution to the US. The global software developer turned heads with its innovative stand, which was dominated by the massive ZaiTruck, a working sci-fi-inspired vehicle…

ZaiLab Develops the First 'Call Center-As-A-Service' Technology That Provides Call Centers of Any Size and Enterprise Grade ZaiLab, an omnichannel and cloud-based contact center software company, introduced the world’s first 100% cloud-based, pay-as-you-go call center technology platform. Based on the fact that traditional call center solutions are big, expensive and thus unavailable to small to medium-sized businesses, ZaiLab has embarked on a mission to develop the first ‘call center-as-a-service’ technology that…

This primer identifies the Sales Analytics tools for 2019 based on research and recommendations from the industry Is Sales Analytics a sideshow for you when it comes to effectively managing your CRM and ABM data? Every data has a story to tell. With sales data, you could build a story that leads you to achieve your revenue targets and churn ROI from your existing sales technology stacks, which should include CRM, Sales Intelligence, ABM and Sales Enablement tools. Very few teams within a data-driven organization…

Tell us about your role at Oracle and the team/technology you handle. I lead the Oracle Customer Experience Product Management team responsible for SaaS-based sales applications, including Oracle’s Engagement Cloud, Sales Performance Management, Customer Data Management, and Partner Relationship Management. How do you see sales roles evolving with the maturity of Automation and Intelligence tools? First, let’s talk about how buyers have changed. Today’s buyers do most of their research online before reaching out to a…

With Uncertainty Looming Large, Gartner Delivers a Blueprint to Get Through Marketing Unpredictability The blueprint is essentially Gartner analysts listing six vital changes in an attempt to assist marketing leaders to be in full control of the future. The report containing these mandates is titled ‘Predicts 2019: Marketing Seeks a New Equilibrium.’ It acts as a guide to safeguard the marketing community from emerging threats such as shifting consumer behaviors, mounting regulatory pressures, organizational shifts, and…

Data Decisions Group, a leading provider of data, research and marketing services, announced their acquisition of Reach Analytics, a predictive marketing technology startup in Silicon Valley. Data Decisions Group can now score a national prospect database in 6 minutes and produce an increase in customer acquisition results of 4-7X. Marketers have an increasingly urgent need for 'Smart Data' to drive better decisions.  Many traditional predictive methods exist, but they are too slow while machine learning tools do…

Cloud, Warehouse Control, Voice and Simulation Revolutionize Retail Execution to Meet Ever-Higher Consumer Expectations HighJump, a global provider of supply chain solutions, unveils how it will lead the digital transformation (DX) of retail execution. Through the cloud, warehouse control, voice technology and warehouse simulation, HighJump empowers retailers worldwide with the connected, automated supply chain of the future. Consumer expectations for purchasing convenience, delivery speed, choice and adaptability are…

Merger Will Accelerate US Market Growth for Leading AI Digital Sales Assistant Platform SmartAssistant, the leading artificial intelligence (AI) digital sales assistant platform, announced that it has merged with Zoovu, a SaaS solution provider suited to help brands deliver more engaging, intuitive and informative shopping experiences. In addition to providing liquidity for selling shareholders, Zoovu is investing capital to support organic growth and strategic acquisitions within the US market. AI digital sales…

Appoints Seasoned Executive to Grow Taxi Media Business and Build Experiential Marketing Business STRONG Digital Media, a Ballantyne Strong, Inc. company, announced that Ian Greenberg has been appointed President, effective immediately. Mr. Greenberg is charged with growing STRONG’s taxi media business, and building adjacent media businesses, starting with experiential marketing. “STRONG Digital Media launched in 2018 and we have been building an out-of-home advertising business with the objective of creating value for…

Voicify, a voice experience platform provider, announced that they will be attending as a Silver Sponsor of The 2019 Alexa Conference, Jan. 15-17, 2019 in Chattanooga, TN. Jason Fields, Chief Strategy Officer of Voicify said, "We are honored to be a part of this year's Alexa Conference. The event brings together a vast group of great minds, all who share a similar passion for the future of voice technology. We're looking forward to gaining the value of interacting with some of the other market-leading companies, as well…

MarTech Series Talks About the Basic Attributes of 20 Tools for Marketers That Can Be Tried for Free Marketers today are exposed to dozens of tools that promise to make their lives easier, however, narrowing down on one is easier said than done. MarTech Series seeks to ease this process for the marketing community by featuring the best tools that can be tried for free as well as their paid equivalents. 1. Buffer Buffer is an easy to use tool to schedule posts on social media. Prior editing can be done to check post…

Top Picks from MarTech Series. Original MarTech Insights from the Week Gone By Our staff writers compile a bulletin covering important news in the world of Marketing Technology. This bulletin is the best source of the major MarTech developments of last week. SAP SE to Acquire Qualtrics International Inc., Sees Experience Management as the Future of Business Together, SAP and Qualtrics to Accelerate the New XM Category by Combining Experience Data and Operational Data to Power the Experience Economy Mastercard…

Anodot Autonomous Analytics Helps AppNexus Detect and Resolve Critical Business Blind Spots to Optimize Operations and Customer Service Anodot announced that AppNexus, a Xandr company, is leveraging Anodot's Autonomous Analytics platform to detect and resolve business incidents in real-time, alerting customer-facing teams of problems that impact customers' revenue-generating ads. AppNexus is a leading internet technology company that enables and optimizes the real-time sale and purchase of digital advertising. Its…