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Global Advertising & Marketing Revenues Up 3.9% to 1.2T in 2017: PQ Media Report

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Fueled by strong growth in smart technology marketing, videogame advertising and mobile coupons, as well as influencer marketing, content marketing and product placement

According to PQ Media’s new Global Advertising & Marketing Revenue Forecast 2017-21, global advertising & marketing revenues are expected to increase 3.9% to $1.225 trillion in 2017. Growth decelerated this year due to the absence of major political and sporting events, offset by strong growth in various digital & alternative media channels. Worldwide advertising & marketing revenues rose at a faster 4.9% in 2016, benefiting from the biennial influx of media spending related to the Summer Olympics and political campaigns.

Based on data through the third quarter, growth in 2017 has been fueled mainly by mobile media channels, including smart technology marketing, videogame advertising, mobile coupons and social media, as well as other non-traditional media, such as influencer marketing, content marketing, product placement and digital out-of-home advertising, according to the just-released Global Advertising & Marketing Revenue Forecast 2017-21

While the lack of even-year international sporting events and hotly-contested political campaigns slowed growth this year, the healthy slate of events scheduled for 2018 is expected to lead to accelerated growth next year as global marketers scramble to capitalize on the FIFA World Cup in Russia, the Winter Olympics in South Korea, and a series of hotly-contested political races in the US.

Global digital & alternative media revenues are pacing for 11.2% growth in 2017 to $442.92 billion, accounting for over 36% of total revenues, while traditional advertising & marketing is projected to inch up 0.2% to $781.61 billion. According to PQ Media, 28 of the 41 digital & alternative media channels it tracks will post double-digit growth rates this year, including mobile location marketing, digital billboards, online videogame advertising, word-of-mouth marketing content & services, and product placement in television.

In particular, smart technology marketing is anticipated to grow by more than 700% in 2017 as more brands employ artificial intelligence (AI), augmented reality (AR), internet of things (IoT), virtual reality (VR) and voice-activated computer robots in marketing campaigns. PQ Media projects smart tech marketing will generate over $110 million this year, based on the first-ever complete advertising & marketing dataset created for this emerging mobile media channel.

Patrick Quinn
Patrick Quinn

“While the introduction of new advertising & marketing channels has accelerated tremendously over the past decade, such as in-store mobile beacons, proximity services and digital place-based ad networks, smart tech marketing is expanding at the fastest rate we’ve observed since that of online search marketing in the early 2000’s. It seems that not a day goes by without the announcement of a new media campaign that employs the technology of AI, AR, BOTs, IoT or VR, including those related to IBM’s Watson and Pokemon Go,” Patrick Quinn, CEO, PQ Media said.

While most mobile media channels are among the fastest-growing categories, brands are beginning to reevaluate digital media buying due to numerous controversies that arose in 2017. Foremost, was programmatic media buying that placed ads near questionable content, which led a host of brands to discontinue advertising on social media. Meanwhile, ad fraud, the use of computer BOTs that respond to online and mobile display ads to artificially drive up CPMs, continues to haunt leading digital media sites. Rising use of ad blockers have led brands to question audience metrics.

As a result, brands are turning to other advertising and marketing media that offer higher consumer engagement, such as word-of-mouth marketing to control the conversation; sponsored live video content marketing feeds to increase buzz; digital place-based ad nets to target messages by neighborhood demographics; and OTT video advertising on scripted programs being produced by streaming video services.

Highlights from the Global Advertising & Marketing Forecast 2017 include: 

  • Total global advertising rose 4.5% in 2016 to $551.4 billion, while global marketing increased 5.2% to $627.5 billion;
  • Internet advertising was the largest digital & alternative media platform in 2016 at $94.03 billion, while mobile advertising was the fastest growing, up 36.8%;
  • Online search was the largest digital & alternative media channel at $53.62 billion in 2016, and smart tech marketing grew the fastest, up 1,795.5%;
  • Traditional direct marketing was the largest traditional media platform at $214.67 billion, while traditional public relations was the fastest growing, up 8.4% last year.
  • The US will remain the largest overall media market in 2017, generating $470.5 billion, as no other market will exceed $80 billion;

Among other key trends PQ Media noted, there’s growing concern about the changing in-store landscape, in which e-commerce has led to lower foot traffic at bricks-and-mortar outlets, fewer stores being visited in malls, and the highest closure rate of retail stores since the Great Recession, particularly the US. These developments have led to declines in many traditional promotional marketing channels that PQ Media tracks, such as point-of-purchase displays, while other channels are shifting to digital distribution, such as mobile loyalty program apps.

Based on the weight key global trends, PQ Media estimates worldwide advertising & marketing revenues will grow at a compound annual rate of 4.5% in the 2017-21 period to $1.47 trillion.

Revently, PQ Media reported that Use of Smart Tech in Marketing Grew by 1000% in 2016.

Why Your CRM Is Lying to You

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CRM
Why Your CRM Is Lying to You
You Don't Need a CRM
You Don’t Need a CRM

For a time, the world’s most populated zip code (according to data entered online) was 90210. Not because of the actual number of people living in the small and exclusive enclave of the rich and famous, but instead because large numbers of people outside of the US, when asked to enter their zip code to access content or complete a form, simply entered the zip code referenced on hit 90’s tv show, ‘Beverly Hills 90210’.

Now, why would this small snippet of pop culture have anything to do with CRM? The answer is because it is symptomatic of practices we see across many businesses today. The vast majority of companies using CRM software do so to organize their prospects and manage the sales pipeline – using the data recorded to forecast future revenues and plan accordingly. As a theory it’s flawless.

In execution, however, we hear numerous complaints; the sales team is frustrated by the onerous, administrative task of updating the information and so, often doesn’t, or if they do, they rush to meet a deadline, provide the very least required and move on.

In the best case scenario here, the c-suite is relying on outdated or incomplete information to make forecasts and plan resources. In the worst case, the data is simply wrong – from telephone numbers like +10,000,000,000 to projected values of $555,555. While some of these inconsistencies are more significant than others, the fact remains that any business plan built on them, will be built on less than solid.

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It would be wrong though, to point the finger at the sales team when the real challenge is the solution you’ve picked for them. Amazing salespeople are not sitting at their desks completing data entry and if you think about it, why would you want them to? High-performing salespeople are motivated by closing deals and meeting goals. They like action, relationship building and the art (and science) of persuasion, and they’re right. Those short-term objectives are what they are judged against. If they spend all of their time on a SaaS platform and the result is no sales, neither you nor they will be happy.

No statistic or segmentation in the world will close a deal faster – so why do we constantly ask them to spend their time filling in data to populate reports to document them? If we expect salespeople to fill in data there has to be a payoff for them – moving deals along and closing them more quickly is all that matters. Any good CRM will engage them to quickly create the lead and the most appropriate follow up to ensure leads are handled efficiently, the salesperson spends little-to-no time on the platform and the sales manager has visibility on the key metrics that determine success.

Focusing on the approach to easy lead creation from multiple sources and setting calendar synced follow-ups for the next step ensures that the system is populated by all available leads with details on the deal flow. This allows both salespeople and managers to have concrete data on the number of incoming leads, their progress and the speed with which they are progressing through the pipeline.

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This again is where a traditional CRM approach fails them – the contact-first approach has no mandatory next step assigned which means even the most conscientious of sales stars is likely to forget to call and therefore miss closing the deal. Putting the data in one place, and linking leads to calendar actions emulates the sales thought process and means they can log activity and edit the lead status every day. By building these personalized sales paths for each lead, sales team are able to see a complete view and history of each lead – useful for the individual but invaluable for team leads trying to manage resourcing and share leads across teams.

From a management perspective, this enables the creations of teams and assignments in much more customized and transferable way – as people join and leave the team permissions can be set to help them view and act on the lead history. Equally important for growing sales teams is an ability to integrate with third-party apps – at the end of the day we are all people and we have individual preferences – from Gsuite to MailChimp to Quickbooks to Slack. Tools that are tech agnostic are much more likely to be used and updated meaning that managers have a much clearer vision of the lead flow and are better able to manage and adapt to changes as they happen.

Traditional CRMs are built for marketers and managers and yet, we constrain the sales team to work with them, contrary to their intuition and skill sets. By moving to a lead-first rather than a contact-first approach, the c-suite can empower sales teams to focus on selling, and, while doing so ensuring that the data they rely on provides the most comprehensive view of the deal flow to inform future plans.

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Lead Liaison and iDonate Partner to Provide a Better Way to Collect Giving for Nonprofits

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Lead Liaison Launches Sales and Marketing University
Lead Liaison Launches Sales and Marketing University

Lead Liaison and iDonate Join Forces To Give Nonprofits The Tools They Need To Collect Data From Online Donor Submissions

Nonprofit organization, United Way, needed a better way to educate, interact with, and care for their online donors. A partnership between sales and marketing solution provider, Lead Liaison, and full-service digital fundraising platform, iDonate, made United Way’s vision a reality in case study released this week.

How the Integration Works 
When a donation is made, data is collected via iDonate’s web form. The integration with iDonate’s web form and Lead Liaison’s marketing automation suite allows United way to create a new Prospect if one does not already exist, or use an existing Prospect, and record the donation in Lead Liaison.

iDonate forms were then integrated to work with Lead Liaison’s Custom Activities in order to track name, description, donation amount, and form ID. Doing this allows the donation to be associated with a visitor’s activity and profile. The nonprofit organization can now track donor interests, including page visits, document downloads, tracking URL clicks, social post engagement, email engagement, video engagement, and more. With this enhancement, donations become another activity in the overall engagement profile of a donor. Profiles continue to evolve through the donor lifecycle.

Why is This Important for Nonprofits? 
Knowing much more about donors makes it easier for nonprofits to communicate with their audience, increase brand awareness, and consequently increase donations. In addition, this integration also allows nonprofits to retarget people who visit the donation page, but do not donate. United Way, for example, designed a process so that if someone visits a donation page and doesn’t donate within one hour, an email is sent asking them to reconsider. If they do donate, or if they received an email through Lead Liaison in the last three days, that request will not be sent.

Results Matter 
United Way can use the information collected to do more omni-channel marketing within Lead Liaison, all initiated from a donation. Lead Liaison and iDonate help United Way make sure there is no lead left behind. As a result, United Way is up 57% in donations for the trailing five month period (April 15, 2017 – September 13, 2017) against the same time period one year ago (April 15, 2016 – September 13, 2016).
iDonate makes digital fundraising easy for nonprofits with a digital fundraising platform and fundraising services to raise more money with less work.
Lead Liaison provides cloud-based sales and marketing automation solutions that helps businesses accelerate revenue by attracting, converting, closing and retaining more prospects. They recently announced a fully-integrated solution for using marketing automation with Microsoft Dynamics 365.

More Than Half of Smartphone Users Stream Video Content on Their Device

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connected-intelligence

Usage of TV-connected Devices Is Also On The Rise, As More Consumers Stream Content At Home And On The Go, According To NPD

According to global information provider, The NPD Group, 57 percent of all US smartphone users access video content via an app at least once a month, with iOS users more likely than Android users to access video content, 66 percent versus 49 percent, respectively. Streaming video is the number one driver of cellular and Wi-Fi data consumption on mobile and fixed networks, accounting for 78 percent of the total data used by smartphone owners, with streaming video apps like YouTube and Netflix driving the greatest data demands.

YouTube is the top ranking video app for both iOS and Android users, with 45 percent of smartphone users accessing the app on a monthly basis, as stated in the latest Smartphone and Tablet Usage report from NPD’s Connected Intelligence. Netflix has the second highest usage rate with 18 percent of users launching the app monthly. Notably, iOS smartphone users are much more likely to access Netflix, with nearly a quarter of them using this app within a given month, compared to only 10 percent of Android users.

“Smartphone penetration is continuing to grow and the battle among mobile carriers to retain current subscribers, as well as grow their base is fierce,” noted Brad Akyuz, director, industry analyst for NPD’s Connected Intelligence. “Access to content is becoming a key differentiator for carriers, in addition to unlimited data plans that allow consumers to watch OTT video at home and on the go with peace of mind. As the installed base of smartphones with large displays grows, we expect mobile video data consumption will do the same.”

In addition to growing mobile video consumption, consumers are also looking to their TV-connected devices to stream content. According to the Application and Convergence report from NPD’s Connected Intelligence, consumers that use TV-connected devices to stream video grew by five percentage points versus the same timeframe a year prior (Q2 2017 vs. Q2 2016). In total, 57 million U.S. households own a TV-connected device, up from 50 million year-ago, which is driving an increase in usage across the top video streaming services.

“Through partnerships with content providers like Netflix and DIRECTV, mobile carriers are extending their reach into the consumer’s living room,” said John Buffone, executive director, industry analyst, NPD Connected Intelligence. “As mobile carriers continue to bundle access to content and remove barriers, such as data limitations, video usage both at home and on the go will continue to thrive.”

*TV-connected devices include streaming media players, video game consoles, Blu-ray Disc Players and connected TVs that are connected to the internet.

The Best Digital Analytics Software According to G2 Crowd Fall 2017 Rankings, Based on User Reviews

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G2 Crowd Finds Google Analytics Tops Satisfaction Ratings And Earns Highest Overall Market Presence Score

G2 Crowd, the world’s leading business software review platform, today released the Fall 2017 Digital Analytics Software Grid report to help businesses make the best Digital Analytics technology buying decision. Google Analytics, Google Analytics 360, and Google Tag Manager were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

Exponea, Heap, GoSquared, Kissmetrics, Woopra, StatCounter, Chartbeat, Funnel.io, Clicky, and UserIQ were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Google Analytics earned the highest overall satisfaction score and the highest overall market presence score.

This report also breaks down the Digital Analytics category, based on market presence and customer satisfaction score, for Small-Business, Mid-Market, and Enterprise reviewers. At the small-business level, Google Analytics received the highest overall satisfaction score and earned the highest overall market presence score. Similarly, in the mid-market segment, Google Analytics received the highest overall satisfaction score and the highest overall market presence score. Finally, at the enterprise level, Google Analytics earned the highest overall satisfaction score and the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

Key Findings: 

  • Lack of training materials — Users pointed out that some of the digital analytics products allowed them the flexibility to implement a custom solution to track marketing efforts, campaigns, and scenarios. However, according to users, that reporting robustness translates to a lack of “out of the box” use and a very steep learning curve. Many users also explained that training and documentation is necessary in order to unleash the full potential and advanced use of digital analytics tools; unfortunately, users said that some of the products don’t even offer an introductory video and training tutorials.
  • Unreliable data — Users said they turn to digital analytics products to fully understand customer journeys and pain points, but expressed frustration at unreliable or imprecise data collected using digital analytics tools. Users said that the need to set up a variety of filters, just to obtain accurate, non-spam-influenced data is much too time-consuming. Some users also point out that the inability to modify historical data is less than beneficial when wanting to track campaign elements.

Recently, G2 Crowd carried a report about The Best Email Marketing Software According to G2 Crowd Fall 2017 Rankings, Based on User Reviews.

With AppsVillage, There’s No Need to Wait for Apple & Google App Store Approval

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AppsVillage Makes it Possible to Create an App and Make it Available Immediately

While Apple and Google App stores require any App to meet tough criteria’s, high annual costs, revenue sharing and approvals that can take several weeks, AppsVillage‘s new platform allows the creation and launch of mobile Apps without the need for Apple or Google approval, thus making Apps available immediately. Moreover, App Store and Google Play are not designed for Apps with less than hundreds of thousands of users, which makes it difficult for the entire SMB market to expose and promote their Apps.

AppsVillage launched just a year ago, and has already created thousands of applications for large, medium and small businesses. Using its new technology that eliminates the dependencies of Apple and Google’s App stores, AppsVillage allows you to launch your own branded Mobile App immediately, including powerful features such as promoting your App to gain users, sending amazing push notifications, sell your products, schedule appointments, cashback, chat with your customers and more.

Max Bluvband
Max Bluvband

“We allow anyone to launch an App in a snap. Now every SMB, freelancer, musician, and organization can launch their own branded App immediately. We also promote their Apps through various channels which are much more efficient for SMB than the App stores, making it easier for their customers to find and download it,”  Max Bluvband, CEO and Founder, AppsVillage said.

AppsVillage is a mobile App creation platform that enables small, medium and large businesses to create engaging professional Apps in a snap

Amazon Marketing Channel Outshines Google and Facebook Says New Research

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North American marketers are more likely to be increasing their marketing budgets for Amazon than they are for Google, Bing, Facebook or Twitter, according to new research published by ClickZ

An Amazon-focused study by ClickZ Intelligence, produced in partnership with Catalyst, part of GroupM, has found that 63% of companies advertising on Amazon are planning to increase this budget over the next 12 months, compared to 54% for Google, 53% for Facebook, 27% for Bing and 23% for Twitter.

The Age of Amazon: Maximizing the B2C Marketing Opportunity has also found that only 15% of marketers agree they are using Amazon Marketing Services (AMS) to its full potential, while only 17% say they have a fully defined AMS strategy.

The report is based on a survey of more than 250 North America-based business-to-consumer marketers carried out in July 2017, and in-depth interviews with those actively using Amazon as a marketing and sales platform for their own brands or on behalf of their clients.

According to the study, the huge reach of Amazon makes it an increasingly attractive platform for advertisers, with AMS, paid search products gaining traction with brands and agencies who are benefiting from impressive return on advertising spend.

As part of the research, ClickZ also carried out an online survey of 1,600 U.S. consumers, looking at usage of Amazon, and comparing research and buying behavior for eight categories of retail including grocery, clothing, home electronics, and pet care.

The consumer survey, which was carried out in August 2017, found that 66% of consumers surveyed had bought clothing from Amazon in the previous 12 months, compared to 64% for personal care products and 63% for furniture or home décor.

Only 43% of consumers had bought grocery products through Amazon in the last 12 months though, according to the research, this figure is set to grow as Amazon scales up both AmazonFresh and Amazon Prime Pantry programs following its acquisition of Whole Foods.

Kerry Curran, Managing Partner, Marketing Integration, Catalyst, said: “Today, it’s not enough to simply spend more with Amazon. With multi-factored opportunities for product promotion, brand investment needs to be expertly managed for maximum return.” She added: “In this Age of Amazon, brands must be strategic, savvy, and internally integrated to maximize sales.”

Chris Humber, Head of Search, Catalyst/GroupM
Chris Humber

Chris Humber, Head of Search, Catalyst/GroupM, explained why Amazon was well positioned to increase its market share for paid search advertising: “Amazon has transactional data, it knows who you are and what you are purchasing. It’s the Holy Grail, and what Google would like to have, the missing piece that allows Amazon to move from predictive to prescriptive search, so they can recommend proactively.”

The research also explores the use of Amazon’s Alexa Voice Service by consumers and the extent to which brands are planning for the growth of voice search.

According to the consumer survey, 14% of consumers own an Amazon Echo, and a further 32% are considering it. The marketer survey found that only 15% of businesses have developed Skills on Alexa, with a further 23% of companies planning to do so later this year.

 

AdMaster Collaborated with Weibo to Bring Precision in Digital Marketing to New Level

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Admaster

The Collaboration With The Addition Of Weibo’s Consumer Interest And Hobbies Data Enriches Its Understanding Of Consumer Social Behavior

While Chinese consumers are spending more time on digital media, advertisers are also increasing their spending on digital platforms in 2017. However, with the fragmentation of internet platforms as well as the consumer journey, it is the key of marketing success if advertisers have full knowledge of consumer preferences.

AdMaster, the leading marketing data technology company in China, has reached an agreement on data collaboration with Weibo. AdMaster helps marketers to have a comprehensive understanding of target consumers with its advertising measurement technology supported by the massive consumer tagging data from Weibo. It also helps advertisers to reach the right target audience more accurately. Both AdMaster and Weibo work together to bring precision marketing to another level.

AdMaster’s precision marketing solution (People-based Measurement Solution) used to build on the audience data provided by Tencent. This collaboration with the addition of Weibo’s consumer interest and hobbies data enriches its understanding of consumer social behavior. Thanks to Weibo data, AdMaster PMS is now providing comprehensive and dynamic evaluation on the reach performance of digital advertising campaigns. It can create a more granular report on the audience reached by the campaign.

Weibo is one of the largest social media platforms in China. Its massive tags over consumer interest map perfectly well with AdMaster’s data. The result of data integration from both parties provides comprehensive and complete consumer tags and portraits over the audience reached by advertising campaigns. Brand owners are now having more in-depth understanding on the interest and consumption preference of their target audience. The more marketers know about their target audience, the better they can optimize their marketing strategy with improved ROI.

AdMaster is the first company to introduce feed ads measurement on Weibo. And AdMaster also integrated Weibo’s feed ad measurement into its cross-screen measurement and budget allocation system.

With the data partnership, AdMaster will compute the cross-device GRP/Reach for unique audience based on its own algorithm and Weibo’s UID. This allows advertisers to measure accurately the reach and design more relevant communication.

Wang Yajuan, Vice President, Weibo, said, “The challenge of mobile marketing is about reaching the target audience effectively in this fragmented media environment. It is the unique natural advantage of Weibo to be the platform for netizens to gather together to focus on hot topics according to their common interests. Weibo big data provides brand owners the consumer insights on social behavior and tags. This collaboration with AdMaster is the full realization of the commercial values of Weibo’s tags on consumer social behavior data, which is particularly effective on the accurate illustration of the consumer profiles. The advertising campaigns will achieve a more extensive reach and ultimately high ROI through the precision marketing effect brought by Weibo’s advertising solutions and other strategic marketing initiatives.

Vincent Yan
Vincent Yan

Vincent Yan, the founder & CEO, AdMaster, said, “We are very glad to be the data partner of Weibo. It is a high recognition to AdMaster achievement on data technology, our leading position in the advertising measurement industry, and most importantly our independent third-party proposition. In the future, we will continue our belief in technology innovation by working closely with different strategic partners such as Weibo, Tencent, Ali Group and JD.com. Our goal is to provide the most effective marketing and measurement solutions. We use data technology to measure the quantity and quality of digital ads and maximize the value of digital marketing.

ChannelAdvisor Names Beth Segovia Vice President, Services

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Segovia Will Lead ChannelAdvisor’s Global Services Team, Including Launch, Technical Support, Account Management, And Managed Services

ChannelAdvisor Corporation, a leading provider of cloud-based e-commerce solutions that enable retailers and branded manufacturers to increase global sales, announced that it has named Beth Segovia as vice president, services. In this role, Segovia will lead ChannelAdvisor’s global services team, including launch, technical support, account management, and managed services.

David Spitz
David Spitz

“Beth’s commitment to customer success is unparalleled. She has both the depth of experience in services and customer management and the drive to lead our global services organization to enable our customers to be successful. Beth brings both passion and intellectual curiosity to the role, and we’re excited to have her join our executive team,” David Spitz, CEO, ChannelAdvisor said.

Segovia has two decades of experience in customer-facing roles at both Lenovo and IBM. Prior to joining ChannelAdvisor, Segovia was the executive director, customer engagement & services business development at Lenovo, responsible for services enablement, product management and marketing as well as implementing both corporate and services specific customer experience programs at Lenovo.  Prior to that she spent more than ten years building out customer facing account management and operations support for Lenovo and IBM’s largest global customers.

Outside of work, Beth serves on the Board of Directors for Dress for Success Triangle, a local non-profit which serves unemployed women in the Triangle, empowering them to achieve economic independence by providing a network of support, professional attire and development tools. Segovia received a Bachelor of Science in Industrial Engineering from Northwestern University and a Masters of Science in Manufacturing Systems Engineering from Lehigh University.

“ChannelAdvisor already boasts an award-winning services team, experienced service professionals and an account management team that grows customer relationships through a consultative approach. I’m excited to join the company and lead our thriving services organization,” said Segovia.

Wibbitz Raises $20 Million Series-C To Advance AI-Powered Video Creation Platform

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Investment Follows A Period Of Rapid Growth For Wibbitz With A 400 Percent YoY Increase In Revenue Expected In 2017

Wibbitz, the leading AI-powered video creation platform, announced it has raised $20 million in Series-C funding. Bertelsmann Digital Media Investments (BDMI), led the round with participation from The Weather Channel television network, The Associated Press, TF1 Group, and existing investors including NantMobile, lool Ventures, and Horizons Ventures.

Wibbitz is continuing its global expansion, and today’s financing will be used for key hires across its development, product, design, sales, marketing, support and in-house editorial teams. The funding will also be invested in advancing artificial intelligence technologies and automation capabilities of its web-based platform for an even smoother and smarter video creation experience, and to launch products built for new markets and use cases. As the audience for digital video soars to over 2 billion viewers worldwide, and individual digital video consumption in the US is projected to exceed 80 minutes per day by 2019, publishers seeking to rapidly scale production, distribution, and revenue derived from quality video content that stays true to their editorial voices are doing so in partnership with Wibbitz.

Zohar Dayan
Zohar Dayan

“Audiences expect video wherever they consume content, and every platform demands its own unique video formats. Wibbitz helps publishers solve the biggest challenges posed by video – resources and bandwidth. Today’s funding not only underscores the rising value of video, but also the power of AI and automation technologies to reduce tedious, production-related processes. Our publishing partners spend under six minutes, on average, producing original videos that drive four times the engagement of text-only content. These videos are intricate, composed of beautiful media, text overlays, custom branded graphics, diverse soundtracks and more. It’s humbling to secure funding from such amazing partners so that we can expand our product capabilities, our team, and the global reach of Wibbitz in the years ahead,” Zohar Dayan, Co-founder and CEO, Wibbitz said.

Today’s investment follows a period of rapid growth for Wibbitz with a 400 percent YOY increase in revenue expected in 2017. Wibbitz’s customer base now includes over half of the top 100 digital media companies in the U.S. and Europe with recent partnerships being formed with Bloomberg, Cox Media Group, SmarterTravel, REVOLT Media & TV, TEN: A Discovery Communications Company, Evolve Media, and the Weather Channel television network. The company employs over 60 people across three global offices in New York City, Tel Aviv, and Paris, with plans to open more in the coming year.

Urs Cete
Urs Cete

“Whether it’s breaking news a publication needs out now, or vertical content consumed on Snapchat, video is here to stay. Over 50 percent of publishers say video is the most essential aspect of their editorial and monetization strategies, and Wibbitz is helping industry leaders exceed their goals with powerful automation that enables a new way to create visual content. It’s a testament to the Wibbitz platform and its devoted team to be able to name publishers including CBS Interactive, Time Inc., Reuters, Forbes, and Hearst as customers entrusting the company with such a key pillar of their future success. We’re excited to be a partner to Wibbitz as it continues to grow both the product and the team as global digital video demand soars,” Urs Cete, Managing Partner, BDMI said.

The Weather Channel’s investment comes a year after partnering with Wibbitz to automate video creation for its OTT streaming service, Local Now. Editors at Local Now leverage the Wibbitz platform to produce videos around hyper-local news in weather, politics, sports, and business to publish on platforms including Apple TV, Roku, Sling TV, desktop and mobile devices.

“At The Weather Channel we are deeply committed to innovation and growth, and after seeing the capabilities and potential of Wibbitz’s technology, we’ve realized we don’t want to just adopt it for ourselves, we also want to have proverbial skin in the game and ensure media companies are heard in the process of product development. In order to meet the needs of the next generation of local news and weather viewers, all publishers must think video-first, which can be an intimidating shift due to budgets, staffing, and time. Wibbitz removes all those barriers, ensuring every publisher can deliver the best video experience, professionally, and in keeping with their editorial voice. We’re looking forward to working with Wibbitz closely to contribute to the future usability and functionality of the platform that will meet the needs of every brand around the globe,” Dave Shull, CEO, The Weather Channel television network said.

Marchex Announces Accuracy Enhancements to Best-in-Class Conversation Analytics

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Is Your Business Prepared for Cyber Monday?
Is Your Business Prepared for Cyber Monday?

Improves Components Of Speech Analytics Accuracy By Nearly 15%, Providing Actionable Insights From Phone Conversations Between Consumers And Brands

Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, today announced new enhancements to its industry leading Marchex Speech Analytics solution, including updates to their Call DNA® user interface, which now accepts user input on Artificial Intelligence (AI) predicted outcomes. The direct in-app feedback from customers will allow Marchex to continually improve the overall accuracy of their speech recognition technology.

For industries with a significant reliance on phone calls from consumers to drive appointments and sales, such as automotive manufacturers, AI-powered conversation technology offers a better understanding of the customer experience and the most accurate view into exactly what happens during every call, at scale.

“When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience,” Jim Bechtell, Vice President and General Manager, Somerset Buick GMC Inc said.

The announcement comes on the heels of a significant enhancement to the Marchex Speech Analytics dataset, which has improved accuracy of transcription by reducing the Word Error Rate (WER) by 15 percent. The increased accuracy of conversational speech recognition enables marketers and sales teams to gain deeper insights from inbound phone calls, which can then be used to optimize media spend and sales operations.

As the only call analytics company to have built its own conversation analytics platform, Marchex’s Speech Analytics technology was found to be more reliable in various areas of application than IBM’s Watson, according to a recent comparison in Gigaom. While traditional call analytics solutions typically rely on training-data in isolated data sets, Marchex conversation analytics platform leverages the company’s state of the art, patent-pending speech recognition and Call DNA technology to aggregate and analyze tens of millions of utterances from millions of unique phone calls for optimal language model training.

Jason Flaks
Jason Flaks

“The English vocabulary consists of more than 125,000 words, which can be put together in trillions of ways. Accounting for all of those possibilities is difficult, but critical for brands looking to understand what happens on their calls with consumers. Today’s enhancements help improve the accuracy of our product that already leads the industry,” Jason Flaks, Senior Director of Product & Engineering, Marchex said.

Marchex released their purpose-built Speech Analytics technology and tools earlier this year and immediately received industry recognition for accuracy. The product was reviewed against others and found to have the highest accuracy rate when identifying voice-patterns during customer interactions with brands.

As a recent industry study indicates, customers who call a business are more valuable prospects for that business than those who don’t. The report found that phone customers convert faster, spend more, and have a higher retention rate than customers who contact brands via other channels such as in-store or online. This further highlights the need for businesses to leverage conversation analytics technology to better understand what is happening during a customer’s journey, so they can convert more callers into customers.

Marchex understands the best customers are those who call your company – they convert faster, buy more, and churn less. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers, bridging the physical and digital world, to help brands maximize their marketing investments and operating efficiencies to acquire the best customers.

TouchPoint One Employee Engagement Solution Gets 2017 CUSTOMER Contact Center Technology Award

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Treasure Hunt Has Been Selected For Demonstrating Innovation, Quality And Unique Features Which Have Had A Positive Impact On The Customer Experience

TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Rich Tehrani
Rich Tehrani

“Congratulations to TouchPoint One for being awarded a 2017 CUSTOMER Contact Center Technology Award. Treasure Hunt has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We’re pleased to recognize their achievement,” Rich Tehrani, CEO, TMC said.

Treasure Hunt is an employee reward and incentive solution that transforms routine performance achievement and skills development processes into captivating and empowering interactive experiences. Treasure Hunt leverages performance analytics and engaging thematic dashboards enhanced with game mechanics and social enterprise features to help employees perform smarter, happier and with greater support and confidence. Performance and reward scoring is based on KPI or balanced scores sourced in real-time from the Acuity Performance Management Platform and/or other commercial or internal BI platforms and data sources.

Greg Salvato
Greg Salvato

“Overcoming turnover, absenteeism, employee morale and other key challenges requires more than savvy analytics and big data, but deep consideration about how intelligence is delivered and made useful to front-line personnel and managers. Employees appreciate Treasure Hunt because it animates their quest for performance excellence with an entertaining expedition for gems, riches and glory. We are honored to be recognized by TMC and accept this 2017 Contact Center Technology Award,” Greg Salvato, CEO,  TouchPoint One said.

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Acuity was developed by veteran call center executives seeking a comprehensive, intuitive, enterprise-grade performance management solution. Their desire to efficiently measure, monitor and support agents and thereby increase customer satisfaction and maximize overall business performance could not be met by any solution available – so they built it.
From the ground-up, Acuity was conceived and designed specifically for contact centers and the people accountable for their performance.

DataFox Announces DataFox Enrich, the World’s Leading Enterprise Apps Marketplace

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DataFox’s Customers Can Now Benefit From DataFox’s Company Intelligence Residing Natively In The World’s #1 CRM

DataFox announced that it has launched DataFox Enrich, its second app on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. DataFox helps sales and marketing teams identify and prioritize optimal accounts to execute their account-based strategies.

Built on the Salesforce Platform, DataFox Enrich is currently available on the AppExchange.

With DataFox Enrich, embed AI-sourced, human-audited company insights directly into your account records. Enrichment data spans 25 data points, including: company location, employee headcount, industry keywords, phone number, linkedin profile, competitors, funding, and more. The data is integrated natively in Salesforce, powered by the new Lightning Data engine, making the onboarding and matching process easy and enabling data to be embedded directly onto existing customer account records. AI-sourced and human audited data is the critical piece to enhancing the accuracy and efficacy of account scoring, territory planning, and outreach personalization.

Laurie Schrager
Laurie Schrager

“We went out looking for better data than what we had in our systems today, and that’s when we discovered DataFox. Equitable territory design is an exercise in optimization that required my own account scoring model. To get there, I needed high-quality data integrated into my CRM,” Laurie Schrager, VP of Global Sales Operations, Tealium said.

Kori O’Brien
Kori O’Brien

“Everyone and everything is getting smarter and more connected than ever before, and companies are looking to transform the way they connect with customers, partners and employees. By leveraging the power of the Salesforce Platform, DataFox provides customers with an exciting new way to leverage insights needed to identify and close business opportunities more quickly and efficiently,” Kori O’Brien, SVP, ISV Sales, Salesforce said.

TechBytes with Boaz Cohen, CPO, Clinch

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Boaz Cohen Clinch

Boaz Cohen
CPO, Clinch

Advertisers are increasingly looking to deliver exceptional performance and grow their return on ad spend using data-driven personalized messages with real time optimization. On the other hand, publishers rely on premium CPMs to communicate with customers and prospects on a very personalized, 1-to-1 level. Clinch, the master at cracking the ‘The Code of Personal Creative DNA’ in programmatic advertising, offers high-quality dynamic video making and advertising platform to advertisers, publishers and agencies. To understand how the programmatic company built its Ad-Serving and Optimization engine for cross-channel video optimization, we spoke to Boaz Cohen, CPO, Clinch.

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MTS: How does Clinch combine brand, product and consumer data to create unified personalized experiences?
Boaz Cohen: There is an element of art and science in creating a unified personalized video experience. First Clinch’s creative team will work hand-in-hand with the brand’s creative team to understand the brand’s creative elements and the data elements that drive the brand’s consumer engagement. This may include segmentation, weather, location and other 1st party and 3rd party data points. Then Clinch’s creative team will create multiple creative templates that fit the brand’s requirements and incorporate each of the data elements. Once we achieve a joint agreement on brand and data usage, Clinch’s platform will combine the templates along with data and product feeds to automatically generate a personalized and unified creative experience. For example, let’s take the brand Nespresso. The brand may want to use their CRM data to only market pod refills to consumers they know own a machine. Clinch will create an ad that is based on the national TV ad, with personalized elements, such as the type of pods the consumer usually buy based on the CRM data or pods that fit their type of espresso machine.

MTS: How do you see cloud-based video adtech platforms evolving with new programmatic platforms on mobile, desktop, connected TV and OTT?
Boaz: Adtech platforms when combined with programmatic can deliver services at scale. Clinch has taken the power of programmatic and enabled brands to achieve a new level of creativity that wasn’t possible before. While today most companies use programmatic media buying to deliver better targeting (the “right person”), Clinch brings the right message into the equation ( “the right message to the right person at the right time”).

For example, the usage of Addressable TV and OTT has been growing for the past couple of years – marketers use Addressable TV and OTT to better target TV viewers, however, they have been missing out on a key element, which is personalizing the TV ad to the viewer, to achieve higher ROI.

MTS: What is the future of in-banner videos in a fully-programmatic landscape?
Boaz: As long as in-banner video remains much cheaper than pre-roll video inventory, in-banner video is here to stay. That being said, media buyers should apply all the standard fraud and viewability metrics and ROI measurements to make sure they are derieving value out of using in-banner videos. Clinch can actually deliver the right message to the right person at the right time, by producing tailored HTML5 in-banner video creatives at scale, to drive branding, sales, and loyalty. This video approach led to an approximately 25% increase in sales.

MTS:  What are the core components of the proprietary decision, recommendation and rendering engines used in VIDEOAI TM technology?
Boaz: Clinch has built a fully automated ad production and distribution engine which requires zero technical integration from the media buyer platform. Clinch takes assets, such as product feeds (price/item), product images, and brand videos, and turns them into hundreds and thousands of video ad versions to match each individual customer.

During the campaign, Clinch’s Ad-Serving and Optimization engine works hand-in-hand with the media buyer platform to match each user with the right message at any touch point in their user journey, across any device or digital channel they’re on – whether it’s on their mobile phone, desktop, Facebook or TV/OTT. With personalization and optimization Clinch’s VideoAI TM technology drives branding, sales, and loyalty.

MTS:  How does Clinch analyze infinite performance metrics and behavioral data to apply predictive and Machine learning intelligence to ad optimization?
Boaz: Using machine learning and data points such as video ad completion rates, post-exposure website visitation, foot traffic, and others, Clinch can not only see which creative version performs best but also which creative version performs best for each target segment of the brand. Clinch personalizes creative elements such as promotions and messaging, and conducts A/B testing of video creatives to uncover the highest performing messaging and offering for each target segment of the brand. For example, Clinch can uncover that one segment prefers a “buy 1 get 1” offer, while another segment prefers a “40% off” one.

MTS: Thanks for chatting with us, Boaz.
Stay tuned for more insights on marketing technologies. To participate in our Tech Bytes program, email us at news@martechseries-67ee47.ingress-bonde.easywp.com

Salesforce Launches New AppExchange

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Now With Personalized Experiences, Navigation And Recommendations, And Embedded Trailhead Learning

Salesforce, the global leader in CRM, announced the new AppExchange, the world’s leading enterprise cloud marketplace that gives customers a faster and smarter way to extend the power of the world’s #1 CRM. New features, such as intelligent search, personalized recommendations and embedded Trailhead learning, customize the AppExchange experience for every customer, making it easier to tap into the Salesforce ecosystem and install trusted solutions from its expanded portfolio of Lightning apps, components, data, industry specific solutions and more.

Today, 87 percent of Salesforce customers and 89 percent of the Fortune 100 are using AppExchange apps. The community of Salesforce customers, partners and developers who power the “Salesforce Economy” is stronger than ever. IDC predicts that Salesforce and its ecosystem of partners and customers will generate $859 billion in new business revenues and 3.3 million new jobs worldwide by 2022. Last year, IDC forecasted the Salesforce Economy would create $389 billion in new revenues and 1.9 million jobs by 2020. In addition, the Salesforce partner ecosystem will gain $5.18 for every dollar Salesforce makes by 2022.

Leyla D. Seka
Leyla D Seka

“Thanks to our customers and partners AppExchange has grown into the leading enterprise cloud marketplace, delivering more than 4,000 amazing solutions that are driving growth for business across every industry. We’re excited to launch the new AppExchange, which offers a more personalized experience for customers with smart recommendations, embedded Trailhead learning and deep industry focus to further unleash the power of Salesforce,” Leyla Seka, EVP of AppExchange, Salesforce said.

Featured of the new AppExchange
The AppExchange’s new look and feel is inspired by the best consumer shopping experiences, with personalization and learning built right into the user experience to provide the best results.

  • Personalized Recommendations: Discovery is easier than ever. The AppExchange serves up recommendations to customers based on their location, install history, site activity, profile data and edition. For example, if a customer is starting to explore the AppExchange, recommendations change based on the listings and categories that are viewed most and the search terms used. And when solutions are installed, recommendations change based on the collection of installed solutions and other companies who installed similar products.
  • Trailhead learning: Customers can now find integrated learning content throughout the AppExchange to learn best practices, new skills and help discover solutions to business needs. Trailhead trails such as, ‘Empower Managers and Agents with the Service Cloud Platform,’ are embedded within the Product Collection pages to help customers find relevant apps and solutions. For each industry, listing and collection, there is associated content including articles, videos, ebooks and webinars on topics like, ‘What’s Your App Stack? 6 Apps For Every Area Of Your Business,’ hosted by both Salesforce and partners. And with more than 70,000 peer reviews, customers can lean on the community to help decide what app is best.
  • Lightning apps and solutions: The AppExchange offers solutions beyond apps. Customers can now find Lightning Bolts and Data solutions:
    • Lightning Bolts: Lightning Bolts are out-of-the-box solutions that contain industry process flows, Lightning Components and Communities — all integrated with Salesforce. Powered by an ecosystem of Salesforce partners such as Accenture, Appirio, Bluewolf, PwC and Silverline, customers can tap into customized solutions across several industries. For example, with Retail Store Collaboration by Appirio, retailers can now collaborate better with their stores, getting real-time information about consumers, improving worker engagement and accelerating the feedback process necessary to scale their business.
    • Lightning Data: Customers can discover data-driven insights with enriched customer profiles by easily integrating trusted third-party data sources, as well as improve key sales and marketing processes like segmentation, targeting, scoring and prioritization with data that’s specific to each business. For example, with Lightning Data, sales reps are armed with additional data, such as recent topics a company has been actively researching and the hardware and software that are currently being used, empowering sales reps to be more strategic when engaging with customers.
  • Industry Focus: The AppExchange houses thousands of industry solutions for manufacturing, financial services, healthcare, retail and more. For example, nCino’s Bank Operating System, which provides key functionality and workflow for originating and funding loans and other financial products, integrates directly into Financial Services Cloud. And in healthcare, Zipari’s InsureCX provides health insurance companies with real time insights of their members and automated workflows, rule-based recommendations and member engagement management across all touchpoints and interactions.
  • Other key industry solutions include:
    • Healthcare and Life Sciences: FormFast, Healthwise, myStrength, Veeva
    • Retail: CloudCraze, DemandJump, Windsor Circle
    • Financial Services: nCino, Onfido, Orion
    • Manufacturing: Propel, Rootstock

Sharethrough’s New Integration with Adobe Advertising Cloud to Help Businesses to Leverage High-Impact Native Ad Formats

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Sharethrough
Sharethrough’s New Integration with Adobe Advertising Cloud to Help Businesses to Leverage High-Impact Native Ad Formats

Adobe Advertising Cloud Clients Will Be Able To Access High-Impact Native Video And Display Ad Placements Across Sharethrough’s Premium Publisher Network

The leading native supply side platform, Sharethrough, has announced a new integration with Adobe Advertising Cloud. The integration will allow the more than 1,000 leading global marketers that use Adobe Advertising Cloud Demand-Side Platform (DSP), to access massive audiences with in-feed native video and display placements across more than 1,200 sites and apps on the Sharethrough Exchange.

Alex White, VP, Product Marketing at Sharethrough said, “Native outstream video ads are one of the most influential new touch points for brands to reach audiences and we’re seeing massive increases in demand, particularly on mobile.”

Adobe Advertising Cloud is the industry’s first end-to-end platform for managing advertising across traditional TV and digital formats.

The latest integration combines Adobe’s integrated cross-channel advertising expertise – with its platform already responsible for managing $3.5 billion in annualized ad spend – with Sharethrough’s network of premium publishers. The integrations will run off the IAB’s OpenRTB 2.3 spec that standardized the component parts for the real-time trading of native ads.

Alex added, “Adobe combines a seamless and intuitive DSP platform with industry-leading digital video expertise through its TubeMogul acquisition and will allow leading global brands to scale their digital video and display investments with new native formats across premium publishers only available through our exchange.”

Adobe Advertising Cloud launched in March 2017, combining capabilities from Adobe Media Optimizer with capabilities from recently acquired TubeMogul, to simplify the delivery of video, display, search and TV advertising across multiple channels and screens.

Adobe Advertising Cloud enables advertisers to execute advanced marketing tactics with Sharethrough’s native inventory, including retargeting exposed audiences from others ad formats and channels so advertisers can expand reach, managing cross-channel frequency, and tell richer brand stories through sequential messaging.

Keith Eadie

Keith Eadie, Vice President of Revenue and Partnerships, Adobe Advertising Cloud, said, “Sharethrough is an established leader in the native advertising space and brings a compelling offering that strengthens our cross-channel advertising platform, helping marketers combat increasing fragmentation in media viewership so they can reach their audience, wherever they are.”

Melissa Savage, Programmatic Activation Manager at Nestlé said, “Native display and video are important components of any current media plan, and this has never been more true at Nestlé as we grow our programmatic investment. We are excited to see the partnership between industry leaders Adobe Advertising Cloud and Sharethrough, who are committed to innovation and this will allow us to easily utilize data and programmatic buying effectively for native placements.”

In-feed native video is expected to be a massive driver of growth in the native advertising market this year – in itself expected to cross $22 billion in spend in 2017, according to eMarketer. In 2017, Sharethrough projects $220 million in gross native ad spend through its platform, with more than a third of that spend coming from native video and native video impressions increasing 500 percent year-over-year.

Native video – usually autoplaying silently in feed, running with a headline and description for context – has been shown to offer a positive audience experience and return significant increases in brand lift, favorability and ad recall with just a few seconds of exposure, according to industry research.

Interview with Kristen Logan Alexander, Chief Marketing Officer, Certain

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Kristen Logan Alexander
Interview with Kristen Logan Alexander, VP Marketing, Certain

[mnky_team name=”Kristen Logan Alexander” position=”Chief Marketing Officer, Certain”][/mnky_team]
[easy-profiles profile_twitter=”https://twitter.com/savvykristen” profile_linkedin=”https://www.linkedin.com/in/savvykristen/”]
[mnky_testimonial_slider][mnky_testimonial name=”” author_dec=”” position=”Designer”]“Growth will be driven by data collection, pattern matching and then enabling marketers to take real-time action to create more engaging and relevant experiences.”[/mnky_testimonial][/mnky_testimonial_slider]

On Marketing Technology

MTS: Tell us about your role and how you got here?
I run marketing and product at Certain and I joined because I was excited about marketing to marketers and because Certain is solving a problem that I’ve experienced. I’m completely empathetic to the challenge marketers have navigating through and making sense of the endless technology options. It’s easy to geek out on new products – the question quickly becomes which set of technologies can my team effectively manage that will actually move the needle for my business? When I looked objectively at where marketers are finding success driving demand and revenue, hands down its events. And, events are often the hardest part of marketing – there are lots of moving pieces, many manual processes that aren’t scalable, legacy technologies and the complete absence of meaningful data. Ultimately, Certain stood out as an awesome opportunity to drive transformation in an area that is foundational to marketers, contributes significant revenue, and requires disruption.

MTS: Given the changing dynamic of B2B engagement, how do you see the marketing automation and audience analytics market evolving by 2020?
One thing that’s clear is that face to face engagement isn’t going away, infact it’s becoming increasingly important. What’s changing is the ability to capture more and better data signals, make sense of those signals in terms of intent, and then take action across as many channels as marketers can enable. Growth will be driven by data collection, pattern matching and then enabling marketers to take real-time action to create more engaging and relevant experiences.

MTS: What are the various touch points that marketers should keep in mind to deliver consistent audience experience at events? How do they contribute to driving greater brand value?
Every touch point is a representation of your brand and the experience you want your customers to feel when interacting with you. The experience starts at the very beginning of event marketing, and your company’s voice should come through in every interaction, including digital interactions such as emails and landing pages, and through the images, language and seamless user experience that you create. Details of the physical event experience are paramount – the venue, food, and ease of navigation through the event space also showcase the care you’ve put into ensuring a positive experience. I particularly appreciate when companies support a diversity of learning styles by presenting content through a combination of sessions, breakouts and also create opportunities for structured and unstructured networking. Finally, it’s important to ensure that post-event follow ups are contextual to how you engaged at the event and timely. If you can weave every interaction into the fabric of your brand story, you’ll be creating a consistent and virtuous cycle with your customers and prospects that builds the foundation of a strong and lasting relationship.

MTS: How should CMOs leverage event intelligence and predictive marketing tools to drive their personalized campaigns with greater authority?
Data can be used across every channel to create contextually relevant experiences and events are no exception. I like to think of the event lifecycle in three phases – pre-event, during event, and post-event – and by capturing behavioral context across each phase, marketers can start to use data in more interesting ways. For example, I can identify that prospects who express interest in a product by attending a relevant content session in conjunction with seeing a booth demo have high purchase intent. I can use this data to recommend a tailored agenda for the next day, reach out to additional prospects in the same accounts with an ABM approach, and nurture the account accordingly, following the event. In the future, much of this will be dynamically populated so that every attendee has a personalized event experience.

MTS: What startups in the MarTech ecosystem are you watching/keen on right now?
I’m a fan of DemandBase – they have a high-touch, thoughtful approach across their entire business that resonates with me. They are a great company to emulate. I like to place bets on startups and one we’re experimenting with right now is LeadUp for outsourced sales development – I’ve been impressed with the investment they’re making in their team of up and coming talent.

MTS: What tools does your marketing stack consist of in 2017?
Let’s start with the trifecta – Certain for event automation, Oracle Eloqua for marketing automation, and Salesforce for CRM. This is the core of our stack. Then I’m a fan of technologies that make my team efficient, while also delivering some additional value. BrightTalk is a good example – we use them for webinars because in addition to ease of use, they help drive top of funnel demand. Leadspace for top of funnel ABM-based demand. Asana for project management internally and with agency partners.

MTS: Could you tell us about a standout digital campaign?
We’ve seen a lot of success sharing insights from other marketers as part of our campaigns. This year we’ve fielded three research studies – an events benchmark study, a view into how events contribute to sales acceleration and a view into lead follow-up post-event. Every campaign uses an ABM approach, targeting large enterprises that run global events programs at scale. We see this kind of content as a touch in our overall engagement with an account and we measure success by engagement level, conversion to sales qualified accounts and pipeline generation.

MTS: How do you prepare for an AI-centric world as a marketing leader?
With a balanced view. The idea that machines can replace many rote tasks and make recommendations and decisions for marketers is awesome. As a simple example, I want technology that tells me who to invite to an event based on buying cycles, intent signals like content consumed, recent event participation, related people, personal preferences even, without any manual effort on my part. That should be automatic. As a marketing leader, I’m interested in adopting technology that can do this for my team, enabling a new layer of intelligence across every function, and this is also how we think about product development at Certain. What becomes exciting is how to marry this new layer with human engagement. To advance and close deals, I still need to provide opportunities for my team to engage with our prospects on a personal level. Because for the next few years anyway, people will still be buying from people at some point in the process. So the balanced view I strive to maintain is about how technology can enable business and help stitch digital and physical interactions together.

This is How I Work

MTS: One word that best describes how you work.
Fiercely

MTS: What apps/software/tools can’t you live without?
Certain of course for events. For my personal productivity, I’m hooked on Asana, Slack, Evernote, GSuite, Uberconference by Dialpad (no pin!), and Spotify. I need them all.

MTS: What’s your smartest work related shortcut or productivity hack?
Transcription. I record all important calls (you can do this with Uberconference), especially customer interviews, media interviews, and webinars. Then I use a service like Speechpad to transcribe audio to text and then I use the text as the outline for longform content. Huge shortcut!

MTS: What are you currently reading? (What do you read, and how do you consume information?)
I love to read and I try to keep a healthy mix of business books and books for pleasure. Right now on the business side I’m enjoying Wired to Create by Scott Barry Kaufman and Carolyn Gregoire. For pleasure, I tend to prefer nonfiction. I’ve just finished Hillbilly Elegy by J.D. Vance which is a wonderful view into growing up with adversity and common struggles in finding your way to better opportunity. I’m interested in what I can do personally and what we can do as a community to provide more and better job opportunities in America. I also read to my daughter every night I can. There are so many wonderful children’s books – particular favorites are Extra Yarn by Mac Barnett and any of the Strega Nona stories by Tomie dePaola.

MTS: What’s the best advice you’ve ever received — your secret sauce?
The advice that has helped me the most and has been aggregated over time is just to turn every obstacle into an opportunity. No matter who you are, you’re going to face roadblocks and setbacks. People told me I’d never make it from a big company to a startup, from consumer to enterprise, that I wouldn’t be taken seriously as a product leader. None of these things people say are true. You can do anything you set your mind to. The obstacles themselves are less important – what’s important is that you face them head on, that you get up every day and create and recreate a plan to tackle challenges, that you seek help in equal measure from people who care about you and from people with expertise you’re just getting to know and finally that you stay positive. Just this effort, again and again, builds resilience, makes every goal attainable and creates greater opportunity than you might have imagined.

MTS: Tag the one person in the industry whose answers to these questions you would love to read:
Jamie Barnett

MTS: Thank you Kristen! That was fun and hope to see you back on MarTech Series soon.

[vc_tta_tabs][vc_tta_section title=”About Kristen” tab_id=”1501785390157-b58e162d-0ae25a4b-c27aca64-108e80a9-365a”]

Technology marketing and product executive leading go-to-market strategy including messaging and branding, demand generation, product marketing, marketing and sales operations, public relations and customer evangelism for B2B technology companies. I have driven growth for enterprise SaaS businesses in fintech and cybersecurity as well as consumer businesses in gaming, and wireless applications and services. A leader in execution and building market leading teams within Fortune 100 companies and high growth startups. Analytical and creative, strategic and hands-on, I work side-by-side with my team to build the right engine to scale.

[/vc_tta_section][vc_tta_section title=”About Certain” tab_id=”1501785390320-2d44fa50-740c5a4b-c27aca64-108e80a9-365a”]

Certain

Certain® provides the leading enterprise event automation solution that helps both data-driven marketers and event professionals to bring events into cross-channel marketing campaigns; use rich attendee insights to improve sales & marketing results; and deliver credible event ROI. Certain’s event automation software supports a full range of events – from small meetings and educational sessions, to large conferences and world events. Established in 2011 and headquartered in San Francisco, Certain has operations and sales offices in North America, Europe and the Pacific Rim.

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[mnky_heading title=”MarTech Interview Series” link=”url:https%3A%2F%2Fmartechseries-67ee47.ingress-bonde.easywp.com%2Fcategory%2Fmts-insights%2Finterviews%2F|||”]

The MTS Martech Interview Series is a fun Q&A style chat which we really enjoy doing with martech leaders. With inspiration from Lifehacker’s How I work interviews, the MarTech Series Interviews follows a two part format On Marketing Technology, and This Is How I Work. The format was chosen because when we decided to start an interview series with the biggest and brightest minds in martech – we wanted to get insight into two areas … one – their ideas on marketing tech and two – insights into the philosophy and methods that make these leaders tick.

Targus Deploys Entomo’s Channel Management Cloud to Super-Charge Sales Productivity

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entomo

SaaS Solution Untangles Multi-Tier Channel Visibility Snafus

Entomo, Inc, the leading provider of cloud-based Channel Control and Revenue Management (cCRM) solutions, announced that Targus, Inc. has successfully deployed the POS Data Management, Sales Credit Assignment and Channel Analytics modules of Entomo’s SmartHub platform.

The solution automates and streamlines POS processing and reconciliation of Point of Sale (POS) data from Targus’ distributors, OEMs, DMRs, retailers and etailers. Analytics and Dashboards provide real-time channel insight. The enhanced data is then used to pay sales commissions, reward partners and engage with end customers. Complete automated audit trails enable quick resolution of any disputes raised by partners or sales reps.

“For the first time, we can really see what’s going on in the different tiers of the channel. We can now ensure that sales results are aligned with sales strategies and allocate our resources accordingly,” Keith Braesch, Vice President of Sales, Targus said.

Handling multi-tier channel data is inherently complex. With previous vendors, Targus experienced a number of data quality and timeline issue, including duplicated or missing data and incorrect assignments. With Entomo’s automated approach to channel management, error-prone manual processes have been completely eliminated and turnaround times greatly reduced.

Sanjoy Chatterji
Sanjoy Chatterji

“Entomo is the best-kept secret in Channel Management. Instead of marketing hype, we have focused our efforts on developing superior technology. This technology, coupled with a team of channel-savvy analysts, allows us to provide a repeatable and scalable process that helps our customers maximize revenues through the channel,” Sanjoy Chatterji, Founder and CEO, Entomo said.

As a result of Entomo’s Channel Management solution, some of the benefits reaped by Targus are:

  • Increased Gross Margins and Revenues
  • Improved Sales Rep Productivity and Channel Partner Relationships
  • Streamlined Sales Operations
  • Improved Product Lifecycle Management
  • On-Demand 360-Degree View of Channel
Bo Mahoney
Bo Mahoney

“Entomo’s solution enables us to analyze historical sales trends and rebalance territories, which in turn allows us to demand greater accountability from our reps. In addition, we can now tie channel performance directly with various sales campaigns, previously we were just guessing. Entomo’s solution makes me look really smart!” Bo Mahoney, Director of Enterprise Sales, Targus said.

Entomo helped Targus untangle multi-tier distribution channel information eliminating double counting and missed sales. A suite of pre-configured analytics provide Targus a complete view of the channel.

“I am a numbers guy. I need to be able to create my own analytics and look at things as and when I need to. On certain occasions I take aggregated data to determine one-off rebates to certain partners. On other occasions, when I suspect inconsistencies in the data reported by certain distributors, Entomo’s analytics and drill-down capability allow me to pinpoint exactly where the partner has mis-reported POS,” Ty Smith, Director of Channel Sales, Targus said.

Today, Targus sales reps are much more effective when they walk into accounts, because they have complete confidence in the accuracy of the sales numbers. This helps Targus better understand the needs of their customers while improving sales rep and partner productivity.

“How can you even begin to quantify the value of a motivated and happy sales force?” Braesch retorts when asked about the ROI of Entomo’s Channel CRM solution. “For me it’s not just about using channel data to pay sales commissions, but being able to really engage with my customers, by knowing what they have been buying and then working with them to increase sales. Entomo is helping us do that.”

Mindmatrix Marketing Automation Software Introduces ‘Hotspots’

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mindmatrix

Users Can Now Create Interactive, Attention-Grabbing Banners And Images With Hotspots In The Marketing Automation Software Platform

Mindmatrix marketing automation software’s new feature allows users to take their web-based marketing and sales assets to the next level by adding hotspots to the banners and images used in them. The hotspotted banners and images can then be folded into internal playbooks, a partner portal welcome page, channel, sales or marketing dashboards or even made a part of an external web asset (using a system generated HTML code) created using the Mindmatrix marketing automation software, such as a landing page or a microsite.

Harbinder Khera
Harbinder Khera

“Last month we introduced the interactive banner feature that let Mindmatrix users create attractive banners using text, images, videos, call to action buttons, slideshows and fancy animation styles. This month we enhanced it even more by adding the hotspot feature. Apart from using this in external assets, the hotspot feature can be used by companies internally to drive adoption and engagement of the Mindmatrix platform by their channel partners and salespeople. Companies can use this feature for announcements, such as the addition of new sales assets, employee of the month, or availability of new MDF. These interactive banners can be put up on the welcome page of the partner portal or on the dashboard or in the internal playbook section, so it gets the channel partner’s/salesperson’s attention,” Harbinder Khera, CEO, Mindmatrix said.

Mindmatrix was founded in May of 1998. The company’s focus at that time was ‘solution selling’ via SolveIt.com. The idea behind solution selling was to educate prospects about how different products and services come together to solve a specific customer problem; ultimately helping companies sell more. In December of 1999, Mindmatrix added 3200 channel partners using the company’s ChannelIT platform that used the SolveIT approach for channel partners. The ChannelIT platform provided manufacturers the ability to share solutions with all of their direct and indirect channel partners. As the company expanded and their knowledge base grew, so did their foray into various new verticals, including real estate and franchises. Today, Mindmatrix offers single, fully integrated platform offering complete sales and marketing enablement for direct and indirect sales. The founding principle, “Helping companies sell more”, is still the focus today.

Mindmatrix combines Partner Relationship Management (PRM), Channel Marketing, Asset Management, Sales Enablement, and Marketing Automation for the complete enablement of your sales and marketing teams. This unified platform takes you through every step in the sales process from lead to revenue, enabling your sales channels to sell more, faster.