New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage …
SugarCRM Announces Sugar Serve, an Innovative New Offering Focused on Customer Support
Integrated Console Experience Revolutionizes Customer Support Processes SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced Sugar …
Cisco Expands Marketing Velocity Brand to Help Partners Grow Revenue and Engage Customers Through Marketing
Digital marketing’s role in shaping customer’s buying and brand experiences is more prevalent and critical than ever. B2B customers are …
Stibo Systems Customers to Gain Deeper Understanding of Their Master Data Through New Customer Experience
New CX Allows Stibo Systems Users to Better Drive Business Information and Decisions, from Customer to Product Data and Beyond …
SugarCRM Driving the Future of Customer Experience With Powerful Products and New Vision
Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation SugarCRM Inc., a …
Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn
Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver such an customer experience they will …
Frost & Sullivan Recognizes Glassbox for the Digital Customer Experience Orchestration Value it Provides to Enterprises
Glassbox’s Digital Behavioral Analytics Solution Provides Clients with Unique Insights to Turn Information into Real-Time Actionable Intelligence Based on its …
The Role of Artificial Intelligence in Transforming Customer Experience
We are aware of how Artificial Intelligence has created a buzz across the globe in different business verticals. AI programs …
The Email Content That Makes Happy Customers
Make your customers happy and deliver value in your Email Marketing. Makes sense, right? Customer-centric emails that make them happy …
Thunderhead and Proximity London Announce Partnership to Deliver Best-in-class Customer Engagement
Uk-Founded Pioneer of Enterprise Technology for Customer Engagement and Journey Orchestration and Leading Customer Experience Agency Announce Partnership Thunderhead, the …
Hero Digital and Bulldog Solutions Join Forces to Reimagine B2B Customer Experiences
Hero Digital Acquires Forrester-Recognized B2B Agency Bulldog Solutions B2B customer experience is being reinvented. Hero Digital, a leading independent customer …
With Infobip, Daraz Enhances Customer Experience Through Mobile Messaging Solutions
Infobip, a global, cloud-based communications company, and a leader in omnichannel engagement, provides mobile messaging solutions for eCommerce companies such …
Will Salesforce Customer 360 Arrival Push CRMs and DMPs Out of Equation in 2020?
As we sink deeper and deeper into the ‘Experience’ economy, it’s getting even more noisier in the MarTech ecosystem with …
mParticle Releases Next-Generation Customer Data Unification and Orchestration Capabilities
Latest Launch Introduces New APIs and Platform Features to Improve Data Accuracy and Control mParticle, the Customer Data Platform (CDP) …
Leading French Insurance Provider AG2R LA MONDIALE Chooses Vlocity to Digitally Transform Sales and Customer Operations
Vlocity Inc., a leading provider of industry-specific cloud software, announced that AG2R LA MONDIALE has contracted to use Vlocity Health …
Leading Communications Provider Leverages Qualtrics to Power Its Global Customer Experience Program
Qualtrics CustomerXM enables global technology company to further its customer-first culture through actionable customer insights Qualtrics, the leader in experience …
How Marketing Can Help Develop an Effective Customer Onboarding Program
An effective Customer Onboarding Program is critical for driving ongoing Customer Engagement, Satisfaction, and Value. Marketers in B2B companies are …
Amperity Secures $50 Million Round to Help Consumer Brands Use Data to Serve Their Customers
Company’s third and largest financing round in three years reinforces impact the platform has on world leading brands including Starbucks, …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
Interana Names Scott Leatherman as Chief Marketing Officer, Announces Growing Leadership Team to Support Customer Expansion
Industry Veteran Formerly at Sap Labs Brings Established Track Record and Expertise to Spearhead Global Marketing and Strategic Partnership Efforts …