Adobe Experience Platform and Marketo Engage Combined with Software AG’s Technology Helps Companies Stitch Customer Data from Across Systems At …
Global Customer Adoption Accelerating for 8×8 Contact Center Solution
8×8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, …
Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Center
Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey …
2019 TOPO Summit Recap: Customer Experience Disrupts B2B Economy
TOPO’s annual Summit brought together more than 1,500 B2B marketing and sales leaders from large global brands to discuss all-things …
Capgemini’s LYONSCG Helps Leading Retail Brands Drive New Digital Customer Experiences
New Digital Commerce Projects Have Helped to Transform Customer Experiences Through a Holistic Set of Services and Salesforce Commerce Cloud …
What to Expect When You’re Launching a Customer Data Platform in 2019
In this article, I tell about three great tips for a smooth Customer Data Platform rollout in 2019 Customer Data …
51% of ‘Hungry Searchers’ Choose Restaurants by Food Type as Journeys Go Mobile
Concurrently 89% of Marketing Decision Makers Agree That Improving Their Web Listings Is Crucial to Increase Sales New research from …
HGC Further Collaborates with Salesforce and Enxoo to Accelerate Digital Transformation and Deliver a Better Customer Experience
HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider with extensive local and international network coverage …
The Vitamin Shoppe Takes Omnichannel Customer Experience to New Heights with Aptos Retail Technology
Leading Specialty Retailer and Wellness Lifestyle Company Was Recognized at Aptos Engage Conference for Omnichannel Transformation and Retail Innovation Aptos, …
UserIQ Brings Mobile Application Support to the Customer Success Market
Platform Now Reaches Customers Through Both Desktop and Mobile Applications UserIQ, an innovative customer success platform helping businesses align around …
Customer Lifetime Value (CLV): the MVP of Your Marketing Metrics
Understanding and Utilizing CLV Marketing Strategies Will Vastly Improve Your Business’ Growth and Profitability Customer Lifetime Value is a powerful …
Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs
Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs It’s imperative for companies to continue …
SAP Partners With Ecosystem to Guide Customers to the Cloud
SAP SE announced project “Embrace,” a collaboration program with Microsoft Azure, Amazon Web Services (AWS) and Google Cloud as well …
Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
The Acquisition Means Medallia Will Address the Full Spectrum of B2C and B2B Customer Experience Management Medallia, Inc., the global …
Sitecore Announces Intention to Acquire Hedgehog, Plans Expanded Support for Partner Ecosystem to Help Accelerate Digital Transformation Initiatives for Customers
Acquisition Will Speed Sitecore’s Growth and Augment Partner Capabilities with Additional Services, Support, and Training for Sitecore Experience Commerce and …
Terminus Announces Integration with Salesforce Platform to Provide Full Visibility into Customer Engagement across Marketing and Sales Teams
New Account and Opportunity Insights Now Natively Available in Salesforce Lightning Experience Enabling Marketing and Sales Teams to Prioritize Efforts …
CloudShare Launches Flexible Sales Enablement Solution to Reduce Sales Friction, Illuminate Buyer Journeys and Empower Teams with Advanced Analytics
Cloud-Based Demos and Hands-On POCs Boost Sales Funnel Efficiency and Drive Higher Conversion Rates To help speed sales funnel velocity …
OpenText Streamlines the Way Enterprises Digitally Communicate with Customers
OpenText, a global leader in Enterprise Information Management (EIM), announced version 16.6 is generally available now and will be launched …
Utilizing Marketing Data to Create Emotional Customer Loyalty
Throughout the buying process, each interaction a customer makes with a brand results in multiple data points. Email clicks are …
Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19
Make Every Moment Count at the Premier Customer Event of the Year Genesys, the global leader in omnichannel customer experience and …