As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now …
Singapore Tech Company Biqmind Launches New Partnership with HUAWEI CLOUD to Support Customers Across APAC
Biqmind Will Provide Advanced It Advisory and Professional Services to Help HUAWEI CLOUD Customers with Easier Adoption Biqmind has signed …
Vidyard Extends Partnership with Adobe to Bring Industry-Leading Video Hosting and Analytics to Marketo Engage Customers
Expanded Partnership Helps Marketo Engage Customers Personalize Their Marketing Experiences and Drive Greater Audience Engagement Through the Power of Video …
How to Engage Customers Through Google Posts
With every new feature, Google is making it easier for consumers to learn more about businesses without ever leaving the …
Seismic and Outreach Partner to Empower Customers with Buyer Insights on Relevant Content Sent from Any Platform
Industry-Leading Product Integration Allows Sellers and Marketers to Close the Gap on Data-Driven Insights Seismic, the recognized leader in sales …
Seismic and Outreach Partner to Empower Customers with Buyer Insights on Relevant Content Sent from Any Platform
Industry-Leading Product Integration Allows Sellers and Marketers to Close the Gap on Data-Driven Insights Seismic, the recognized leader in sales …
Next-Gen AI-Powered Omnichannel Orchestration Capability from Resulticks Streamlines Customer Engagement and Conversion
Resulticks Deepens Its Marketing Automation Solution by Enabling Automated, Contextual Generation of Omnichannel User Experiences With the introduction of its …
Totango Spark Successfully Deployed as SAP’s One Customer Success Platform
Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization Totango, the leading provider of customer success solutions …
The Hackett Group: Digital Transformation Can Enable Typical Procurement Organizations to Reduce Cost by 45% As They Deliver Greater Value, Improve Customer Experience
Through full deployment of digital tools, typical procurement organizations can reduce operational costs by up to 45%, achieving efficiency levels …
CSS Corp Wins NASSCOM’s Customer Service Excellence Award 2019
Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, …
Galp Selects Localytics to Power Data-Driven Digital Customer Experience
Partnership Will Enable Galp to Accelerate Program to Personalize the Evodriver Platform Localytics, a digital intelligence platform for mobile and …
7 Ways to Convert Your Visitors into Customers Using an Intelligent Chatbot
Do you receive a lot of traffic on your website? That’s great. But how many of these visitors end up …
Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform
Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings …
Verint’s September Events Feature Valuable Insights on AI and Automation, Cloud Customer Engagement, Knowledge Management Best Practices and More
Verint Systems Inc., The Customer Engagement Company, announced a line-up of events this month that feature customer insights, steps to …
How to Grow Your Customers Base During a Transition: Lessons from the Golden State Warriors
Companies are constantly changing and evolving. While this is usually exciting to employees who are privy to the long-term company …
Hi Marley Elevates the Customer Experience
The First AI-Enabled Texting Platform Unveils Innovative New Product Features in One Cohesive Solution for the Insurance Industry Hi Marley, …
DecisionLink Delivers World’s First Customer Value Management Platform – ValueCloud – to take Customer Relationships to the Next Level
The ValueCloud garners new industry category – Customer Value Management DecisionLink announced that the DecisionLink ValueCloud has been named and …
Personalization Should Bring Context to the Customer to Drive Lifetime Value
Customer experiences both online and in-person can, and should, be highly personalized to maximize return and boost loyalty, but only …
World’s Largest Sports Retailer Runs on MuleSoft to Deliver Omnichannel Customer Experiences
Anypoint Platform Enables Decathlon to Innovate at Scale, Launch New Products to Market, and Expand Its Presence to the United …
TIBCO Announces Snowflake Integration to Deliver High-Performance Data Analytics for Cloud-Native Customers
TIBCO Spotfire Adds Native Support for Snowflake Data Warehouse for Modern Cloud Analytics Workloads TIBCO Software Inc., a global leader …