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ServiceNow Evolves Go-to-Market Functions to Drive Deeper Customer Success and Engagement

Executives Kevin Haverty and Lara Caimi Named to New Go-to-Market Leadership Roles; Global Customer Operations President David Schneider Retiring at End of 2020 ServiceNow, the leading digital workflow company that makes work, work better for people, announced an evolution of its go-to-market functions to drive deeper customer success and engagement and to build an exceptional partner ecosystem as the company scales growth to $10 billion in revenue and beyond. Effective immediately, executive Kevin Haverty…

New Partnership Offers Flexible, Powerful Ecommerce to Provide the Best Experiences for Customers

Coveo and commercetools team up to provide unified multi-channel and intelligent Ecommerce architecture for highly personalized buyer experience Coveo, the industry leader in search and intelligence SaaS solutions, announced that its cloud-native platform will be available in the commercetools Integration Marketplace. The strategic agreement provides access to powerful, personalized experiences with flexible architecture for today’s search and merchandising needs. From consumer brands to B2B manufacturers, from retailers…

Doxim Announces its Next Generation Platform for Customer Communications

From print to digital, Doxim CCM will be the first integrated SaaS technology platform designed to support the entire lifecycle for personalized omni-channel customer communications Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced its strategic direction to deliver the first ever integrated omni-channel platform for customer communications management, bringing print and digital together into a single centralized management…

One Identity and Ping Identity Join Forces to Provide Customers with Best-in-Class Identity-Centric Security

Brings together two of the industry’s most innovative platforms in identity security to enable secure use of increasingly common hybrid cloud deployment model Unites access management from Ping and identity administration and governance from One Identity to enable organizations to grant the right employees the right access, to the right resources, at the right time Enables stronger security and control over applications and services across on-premises, cloud and hybrid environments One Identity, a proven leader in…

Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions

Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that Infosys, a global provider of next-generation digital services and consulting, has become a Platinum Business Partner in Quadient’s Partner Advantage Program. Infosys will leverage and supply Quadient solutions to provide businesses with the leading omni-channel Customer…

Audio Modeling Selects 2Checkout to Enhance Customer Experience

Music software company accelerates speed to market with out-of-the-box marketing and commerce capabilities 2Checkout, the leading all-in-one monetization platform for global businesses, is pleased to announce that Audio Modeling, a leading provider of expressive virtual instruments and live performance software, has switched to 2Checkout to leverage a more flexible digital commerce platform. The music software producer was looking to enhance customer experience and respond faster to market needs, while better employing…

Braze Expands Products and Partnerships to Help Brands Nurture Empathy in Customer Communications

New Updates Include Predictive Churn, Expansion of Promotion Codes, Huawei Push, and an Expanded Partnership with Amazon Braze, the comprehensive customer engagement platform, announced new product and partnership updates that help brands incorporate empathy into cross-channel communications to connect and grow audiences, build loyalty, and accelerate revenue. By leveraging tools and insights to better understand customer intent and behavior, brands can strategically create personalized cross-channel campaigns that…

Astute, Inc. Adds New Voice of Customer Capabilities to CX Solutions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. The iperceptions platform and team of VoC experts have been helping global brands to understand the intentions, needs, and emotions of their customers since its founding in 1999.…

Insight Named Microsoft Worldwide Customer Experience Partner of the Year

Insight also recognized as finalist in Retail and Solution Assessment categories of Microsoft’s global awards Insight Enterprises, the global integrator of Insight Intelligent Technology Solutions for organizations of all sizes, was named as Microsoft’s 2020 Worldwide Customer Experience Partner of the Year on Monday for its ability to understand today’s business to business (B2B) buyer, meeting them where and how they like to engage. Insight’s end-to-end approach to digital transformation was recognized as key to…

Experian Partners With Global Data Consortium To Bolster International Customer Identity Verification

New solution provides comprehensive package for clients with global customer bases to quickly and efficiently confirm identity Experian and identity verification provider Global Data Consortium (GDC) have announced a new partnership which will transform customer onboarding journeys for both international and new-to-country customers. The agreement enables Experian clients to onboard customers rapidly, as well as strengthening anti-fraud measures and meeting Know Your Customer (KYC) and Anti Money Laundering (AML)…

MarketStar Partners With Totango To Elevate Customer Success

MarketStar, the leader in customer engagement and outsourced B2B revenue acceleration, takes its customer success capabilities to new levels by partnering with Totango, the leading platform in customer success management. MarketStar's Customer Success offering is an end-to-end solution that helps companies assess, design, implement and optimize a customer success solution that delivers results. MarketStar's customer success offering is focused on three core product areas: strategy and design, technology and intelligence…

Contentful Hires New SVP of Customer Experience

In response to market shift to digital, Contentful ramps CX team to accelerate adoption of its content platform Contentful announced the hiring of Laurence Trifon as Senior Vice President of Customer Experience. Contentful is expanding its professional services, learning services and customer success department as part of its strategic investment in growth, supported by last month’s Series E investment of $80 million, led by Sapphire Ventures. Trifon has built and led teams across the full customer lifecycle for B2B…

BlueConic Expands Customer Lifecycle Orchestration Capabilities

Latest Release from the CDP Propels Cross-Channel Customer Lifecycle Marketing to the Next Frontier BlueConic, the world’s leading pure-play customer data platform (CDP), announced enhancements to its best-in-class lifecycle orchestration capabilities, which enable marketers to move beyond channel-specific campaign workflows and instead, orchestrate cross-channel lifecycle marketing programs that are responsive to each customer’s unique journey based on the real-time, unified customer profile data at the platform’s core.…

Pixlee And TurnTo Launch First-Ever ‘Customer-Powered Commerce’ Partnership

'Customer-Powered Commerce' transforms how brands create content and build community through relevant, relatable, and diverse customer storytelling. Pixlee Inc, the leading user-generated content and influencer marketing platform, announced jointly with TurnTo, the top platform for customer-generated product content, a partnership to deliver Customer-Powered Commerce. PIXLEE AND TURNTO LAUNCH FIRST-EVER ‘CUSTOMER-POWERED COMMERCE’ PARTNERSHIP Now more than ever, brands struggle with…

Oracle Autonomous Database Now Available In Customer Datacenters

Addresses data sovereignty, security, and performance concerns that prevent some enterprise workloads from moving to the public cloud Building on the success of Oracle’s Exadata Cloud@Customer service over the last three years, Oracle announced the availability of Oracle Autonomous Database on Exadata Cloud@Customer. This new offering combines the latest Oracle Database with the fastest Oracle Database platform—Exadata—delivered as a cloud service in customer datacenters. It eliminates database management and capital…

Oracle Announces Oracle Dedicated Region Cloud@Customer

Addresses data sovereignty, security, and performance concerns that prevent some enterprise workloads from moving to the public cloud Building on the success of Oracle’s Exadata Cloud@Customer service over the last three years, Oracle announced the availability of Oracle Autonomous Database on Exadata Cloud@Customer. This new offering combines the latest Oracle Database with the fastest Oracle Database platform—Exadata—delivered as a cloud service in customer datacenters. It eliminates database management and capital…

Kustomer Selected As Enterprise Customer Service CRM Available In Shopify Plus Certified App Program

Kustomer's Integration With Shopify Plus Will Help Brands and Customer Service Agents Optimize and Personalize Customer Experiences Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences,  announced that it has been selected as an enterprise customer service CRM platform in the Shopify Plus Certified App Program. Kustomer's seamless integration with the Shopify App creates contextualized, actionable customer profiles so that merchants and agents can build and drive…

Performance Management to Increase ROI, Employee Engagement and Customer Experience

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…

Mediafly Launches Content Hub to Dynamically Personalize Sales Content Experience Across Entire Buyer’s Journey

New product offering empowers marketing and sales teams to improve content engagement and accelerate path to purchase Mediafly, a provider of sales enablement technology, content management, and advisory services that create interactive, value-based selling experiences, announced Mediafly Content Hub, a solution providing marketers the ability to manage public-facing website sales content, customer-facing sales content and internal-only sales content all in one place, allowing teams to share relevant, engaging and…

Lytics View Provides Marketers Important Customer Insights and Recommended Actions

Lytics View combines the right data + the right data science to shorten time to value for marketers using Lytics’ CDP technology Lytics, the customer data platform (CDP) built for marketing teams, improves your business performance by connecting the right data to Lytics’ powerful AI engine. The company announced the launch of its new product, Lytics View. Lytics View accelerates the time to value of the Lytics Customer Data Platform through a streamlined onboarding process resulting in marketer’s having access to…