Dialpad Channel Program Continues Momentum as Demand for Cloud-Based Communications Soars

Cloud communications leader’s investment in the channel sees a significant return on investment with strong year-over-year growth

Dialpad Inc., the industry leader in AI-powered communication and collaboration, saw substantial production from channel sales in the third fiscal quarter of 2021. The demand for Dialpad’s truly unified Communications as a Service (TrueCaaS™) solution increased considerably as the need for flexible, agile, and reliable cloud communication solutions rose.

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“The most important quality we were looking for was a partnership and we found that with Dialpad and its amazing partners and integrations”

“The Dialpad channel program has had a breakout year in 2021 as evidenced by the growth in Q3,” said Mike Kane, Senior Vice President of World Wide Channel Sales, Dialpad. “We are proud of the program’s success and driven to build on its momentum. Combined with our overall booking and deal registration growth, the incredible talent we have added to the team, and a growing worldwide presence, the channel will be instrumental next quarter, especially as the demand for unified solutions continues to rise.”

Within the past year, Dialpad channel growth has been represented in several ways including global expansion, a rapid increase of new partners and growing participation from Dialpad’s existing partner base. The Dialpad international partner base in Europe, Australia and New Zealand (ANZ)) has grown dramatically in 2021 with a 208% increase year-over-year on international bookings and the channel team is consistently welcoming new active partners. The Dialpad partner community has grown its quarter-over-quarter participation and the channel team is also bringing in an exponential number of new partners quarter-over-quarter.

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The momentum seen in the Dialpad channel in Q3 is underscored by:

  • Overall Growth: 338% deal registration growth, 223% pipeline growth and increased bookings by 191% year-over-year in Q3.
  • Global Expansion: Dialpad international partnerships have grown significantly in the past year with a 208% year-over-year increase in international bookings. The recent Workair partnership has expanded Dialpad’s presence in Ireland and across Europe while partnerships with CNS, QuantSec, and Kordia contributed to the company’s expansion in ANZ.
  • Award Wins: The Dialpad channel program received industry accolades including the Channel Person of the Year from Avant Communications and the Program of the Year and Channel Chief of the Year from Allbound.
  • Team Expansion: Dialpad has built out its channel team with top-tier talent that manages and drives Dialpad’s channel bookings that continue to increase exponentially. The national channel manager team specifically has quadrupled to dig even deeper with our master agent relationships.

Dialpad’s success in the channel is highlighted by its partner NCC Data, a premier unified communications and contact center solution provider that empowers businesses through better collaboration. The successful partnership between NCC Data and Dialpad has generated several new joint customers including Smart AutoCare, a leading provider of financial and insurance products through automotive dealerships throughout the U.S.

“Dialpad’s robust offering, customer-centric focus, and embedded AI resolve a lot of pain points for clients, especially in the contact center space,” said Howard Eisenberg, Technology Consulting Director, NCC Data. ”When Smart AutoCare came to NCC Data, we carefully analyzed their requirements and customer experience strategy. Based on the direction that Smart AutoCare was heading, NCC Data felt Dialpad’s strong contact center platform and powerful Voice Intelligence would enable Smart AutoCare to improve client engagements and produce happier customers.”

“The most important quality we were looking for was a partnership and we found that with Dialpad and its amazing partners and integrations,” said Lance Schley, Director of Call Center Operations, Smart AutoCare. “Dialpad’s ease of use, customization abilities, and analytics and reporting capabilities in one single platform perfectly fit the way we wanted to work and have allowed us to implement processes and make strong and accurate data-backed decisions.”

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