Webhelp to Enable ‘The Next Normal’ in Customer Experience Through Support for Flexible Work Models

Webhelp, a leading global provider of customer experience (CX) and business solutions, has rolled-out Webhelp Anywhere; a proprietary methodology for designing customer operations, delivered using a secure and scalable hybrid-cloud platform.

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“Webhelp Anywhere is built around each organization’s needs for an agile, scalable future, underpinned by an industry-leading platform designed to grow and adapt as business needs change.”

The launch comes at a pivotal time in CX, with 98% of organizations planning to undergo transformation of operations within 24 months, according to research from Frost & Sullivan.

The Webhelp Anywhere methodology is designed to support business-specific needs and strategy, helping to optimize cost and experience for clients. It encompasses best-in-class technologies and tools that offer flexibility, scalability and consistent service delivery wherever operations and teams are based, and however they want to work.

The methodology combines best-shoring with new hybrid and remote delivery models, while the Webhelp platform provides a flexible and scalable infrastructure. This enables brands to adapt to new challenges and opportunities, from pandemics to rapid growth.

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The launch comes as models of work, CX delivery and customer engagement are changing, with 91% of CX managers saying they expect remote working to be a permanent part of customer facing operations coming out of the pandemic. Webhelp Anywhere supports this shift, enabling new ways of working while also providing a harmonized approach to CX delivery.

“To create the optimal environment for both customers and customer service and support advisors, companies need to optimize contact center operations to enable a more flexible work model,” said Sandrine Asseraf, group managing director, Webhelp. “Webhelp Anywhere is built around each organization’s needs for an agile, scalable future, underpinned by an industry-leading platform designed to grow and adapt as business needs change.”

The launch follows Webhelp being named as the most innovative CX outsourcing services provider in the latest Frost Radar™ report from Frost & Sullivan. Webhelp scored top marks ahead of 18 other companies in the analysis, with the report noting, “Webhelp has designed and implemented one of the industry’s most forward looking and comprehensive strategies for work from home.”

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