Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zomato, Hipmunk, dLocal, Brainshark, Inc., Reveneer, Service Management Group, Nielsen and DW Support Services.
In a major development in the Indian food delivery business in India, Zomato has officially announced that it has acquired its rival Uber Eats. With this Uber Eats acquisition, Zomato has reaffirmed its position as a market leader in the food delivery business category in India. The acquisition validates how fiercely these competitions are shaping up in India, and Asia, in general. Uber Eats USA remains unaffected.
On January 23, Hipmunk by SAP Concur will officially cease to operate in the travel search industry. In less than a decade, the company has seen many highs, but the good run of events has ended. SAP Concur acquired Hipmunk in 2016, reshaping it as a top-tier meta-search travel website and app.
dLocal, an award-winning fintech company that specializes in cross-border payments for emerging countries, announced that Amazon went live with dLocal’s local payments acceptance services in Chile.
Brainshark, Inc., the industry’s only data-driven sales readiness platform, and TopOPPS, a leading provider of artificial intelligence (AI)-based sales pipeline management and forecast predictability solutions, announced they have formed a strategic partnership. The partnership – which includes an integration of Brainshark and TopOPPS solutions – will empower sales organizations to deliver “in-the-moment” guidance that improves reps’ skills at key points throughout the sales cycle.
Reveneer, the experts in designing, building and managing high-velocity inside sales operations, and DWCC, the leading provider of international sales enablement services, announced a strategic partnership to deliver a unified platform for global sales transformation.
Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify customer expectations, uncover key drivers of customer satisfaction and advance the customer experience across the organization.
Alipay and Nielsen have jointly released a new survey on the latest trends in Chinese outbound tourism and the consumption habits of Chinese travelers for the third consecutive year. This year’s survey also finds that overseas merchants are actively exploring digital operations via Chinese mobile payments to increase sales and customer traffic. This is demonstrated by nearly 8 out of 10 (78%) U.K. merchants surveyed saying they are likely to recommend Alipay to their peers, especially for utilizing digital operations to improve efficiency and turnover.
DW Support Services (DW) selects Localz, leading experts in last-mile location and messaging technology to digitize its real-time customer communications. DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually rising consumer expectations. Localz technology will be used to enhance its current communications processes, incorporating real-time tracking and communication capabilities that consumers are starting to demand given their experience from services in other sectors.
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