Experience Management Leader hosts global event and reports high-performing Q1 2023

Alida, a leader in experience management, announced it will kick off its annual global event series, Activate, in North America, on May 16-17, 2023, which will extend to sessions in EMEA, France, and APAC in May and June. Activate will feature inspiring keynotes and sessions from leading brands as they discuss essential themes impacting CX and how organizations can adapt their strategies for better results. Previous sessions include speakers from brands such as HBO Max, Redbull, Spotify Advertising, and Toyota.

The 2023 event speaker lineup includes Elisa Chan, Global Head of Research & Beta from Amazon Music, Susie Thomas and Renee Martin from Bally Sports, Natasha Hritzuk from Warner Bros. Discovery, Hannah Crain from St. Jude Children’s Research Hospital, Karen Langford from Vanderbilt University Medical Center, Gareth Williams from PokerStars, Giuliana Dias from Paramount, Mazhar Butt from Value Retail, Shirley Herbaut from FNAC DARTY, Valérie Satre from Horizons Conseil, and Alex Charlton from Verve. In addition, Activate will focus on how community-centered CX drives business growth in the current economic climate and will feature its first-ever “Workshop Day”, where Alida experts will run in-depth sessions focused on the most pressing topics in CX.

“We are excited to see all these incredible brands choose Alida and are thrilled to be hosting a number of them at this year’s global Activate event,” said Ross Wainwright, Alida CEO. “This event is a great opportunity to celebrate incredible CX stories, foster connections, and inspire one another.”

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As it prepares for Activate, Alida celebrates a high-performing Q1 2023 with significant quarterly bookings, increasing by 54% year-over-year. In addition, over 70 top global retail, media & entertainment, financial services, and technology organizations selected Alida as their Customer Experience (CX) provider in the first quarter of 2023, including CAAT Pension Plan, Canadian Tire, Hudson’s Bay, PokerStars, and Warner Bros. Discovery. Alida helps them access the right customers at the right time, gather reliable and scalable feedback, and drive profitable business growth.

“We kicked off 2023 in the right direction with deals this quarter that lean into our classic bread and butter,” Wainwright continued. “ Even better, we signed our most lucrative contract based on CX stack consolidation. We expect to see more of this with the tough global economy.”

“We are thrilled to partner with an innovative Canadian company like Alida,” says Russell Evans, Vice President of Communications, CAAT Pension. “We will leverage their tools to ensure CAAT continues to evolve to meet the needs of our members and employers and to generate more support for a future that includes pensions for everyone.”

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