Cox Automotive Enters Exclusive Partnership with ActivEngage

— Provides ActivEngage’s managed messaging and customer engagement solutions across Cox Automotive brands

— First all-in-one messaging platform for dealerships to integrate chat, text, and social media conversations

— Customers have 24/7 access to live, expertly trained automotive personnel to answer questions at any stage of the car-buying process

Cox Automotive and ActivEngage announced today that they have entered an exclusive partnership that will streamline communications between Cox Automotive brands and customers, personalize the car buying experience, and increase overall sales for dealers. The ActivEngage products are now available through Cox Automotive Digital Retailing brands, including Dealer.com, Autotrader, Kelley Blue Book, and VinSolutions.

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“Whether online or in-store, consumers buy cars from people they trust,” said Ted Rubin, CEO and founder of ActivEngage. “We’ve discovered that statistically, customers move through any process faster and more fluidly with a real person helping guide them through it. This is how we make a historically difficult experience smoother and more appealing – through meaningful conversations.”

With this partnership, customers can expect:

• A quality-controlled, centrally managed messaging environment across Cox Automotive products
• An extensively trained team of customer engagement experts that deliver tailored, dynamic, and unscripted service
• Inline messaging that immediately delivers vehicle-specific details to the messaging agent
• Threaded conversations that allow for cross-domain functionality and connectedness across platforms

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“ActivEngage is a unique communications platform that helps support Cox Automotive’s mission to transform the way the world buys, sells, owns, and maintains vehicles,” said James Maynard, SVP of Product for Dealer Software Solutions at Cox Automotive. “Based on ActivEngage’s data, 80% of their conversations produce actionable leads for dealers. So, now that our clients can enable consumers to have access to live professionals who truly understand dealer processes—everything from getting assistance completing a deal or verifying vehicle availability, to assisting with service appointments and trade-in valuations — dealerships will immediately see the value.”   

Cox Automotive and ActivEngage are set to showcase their new partnership at NADA and will treat the event as a launch pad for their exclusive relationship. Dealers can communicate with both parties about the exclusive partnership during the upcoming conference in Las Vegas at booth 2328W.

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