Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from I.AM+, PathFactory, Symphony MediaAI, Downtown Music Holdings, LumenVox, Accenture, GRM Information Management and Bright Pattern.
I.AM+, the technology company founded by global music artist and entrepreneur will.i.am, and IBM have joined forces aiming to accelerate the adoption of AI and responsibly manage customer data as AI goes mainstream.
PathFactory (the leader in content intelligence) announced a partnership today with 6sense (the leading Account-Based Orchestration Platform, powered by AI) that will give marketers complete visibility into the quality of account engagement, as well as what content and topics are accelerating them through their customer journey.
Symphony MediaAI, a portfolio company of SymphonyAI Group, announced the launch of Revedia Revenue Management, its SaaS solution designed to optimize the finance function for the media industry. Revedia Revenue Management enhances distributor, subscriber, and revenue management capabilities for affiliate finance and signal management teams.
Global music company Downtown Music Holdings (Downtown), announced that its subsidiary, AVL Digital Group (AVL), has acquired FUGA®, the Netherlands-based B2B music technology, and services company. FUGA will continue to function as a standalone business within Downtown’s suite of distribution and monetization capabilities operated across AVL. As part of a broader enterprise, FUGA, its clients and partners will benefit from expanded resources, infrastructure and global scale to more quickly bring to market added services and unparalleled innovation for music industry rights holders.
LumenVox and Pivot announced that Pivot Technology Services (Pivot) has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Pivot’s capability to deliver high-quality speech solutions based on the LumenVox speech automation suite. Pivot, a trusted provider and integrator of the world’s leading technology solutions and services, utilizes the complimentary LumenVox Automated Speech Recognizer and Text-to-Speech solutions to improve the customer experience and employee productivity within contact center agent portal environments.
Accenture has helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on the Salesforce platform, enabling the company to improve the service it provides to its 7 million customers.
GRM Information Management, a leader in enterprise content management, has partnered with Innovative Document Imaging (IDI), a boutique, “white glove” document imaging organization. This strategic partnership will allow GRM and IDI to identify and nurture business development opportunities while providing sophisticated cloud storage and content management services to clients.
Bright Pattern, the most powerful cloud contact center with AI for innovative companies, announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform and allows quality management on all channels in a single interface. This eliminates the need for costly integrations, improves useability and manageability, and drastically reduces costs all while delivering unparalleled functionality. Bright Pattern is the first to deliver the power of easy, personal omnichannel conversations together with omnichannel quality management.
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