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Tracking First Rebrands as Claravine with Enhanced Platform

By
MTS Staff Writer
-
October 6, 2018
0
Tracking First Rebrands as Claravine with Enhanced Platform

Claravine’s Digital Experience Data Management Platform Will Continue to Help Marketers Optimize Performance Through Best-In-Class Campaign Tracking

Tracking First announced it has rebranded as Claravine, unveiling a completely new website and an improved platform. With these enhancements, Claravine will continue to help leading brands improve marketing performance through better digital insights.

“Most organizations can only track between 30-70 percent of their total digital marketing spend, while the remaining spend is incredibly difficult to manage and optimize due to siloed or fragmented data,” said Verl Allen, CEO of Claravine. “Our platform helps organizations achieve richer, more accurate insights that impact the bottom line–from an increased return on ad spend to dramatically reduced time spent cleaning data.”

In just 6 years since its launch, over 3,500 brands have used Claravine to track experiences and optimize digital performance. On average, Claravine has increased customer return on ad spend (ROAS) by 10-15 percent for every dollar tracked. What’s more, their customers report a 3x increase in tracking classifications and more than 95 percent reductions in time spent cleaning reports.

Also Read: MadHive & MAD Network Hire Senior Advertising Executives Ryan Reed and Joey Hyche

“Claravine has enabled Anthem to create a scalable, automated process for marketing campaign tracking that has been core to our data governance efforts,” said Marnie Raines, Team Lead and Manager of Digital Analytics at Anthem. “We now provide our marketing organization with rich reporting and actionable insights they did not have in the past.”

Claravine’s Digital Experience Data Management (DXDM) platform allows organizations to enforce consistent campaign tracking across channels and teams. Marketers have the capability to populate governed classifications, generate unique tracking codes, and instantly ensure accurate data capture in analytics platforms. This enables teams across the enterprise to make faster and more accurate spending decisions based on clean, consistent data.

Also Read: Movable Ink Extends Visual Experiences Across Email, Web, and Display

Here’s how it works:

Standardize: Easily deploy a customized, consistent classification framework for digital tracking across every channel and marketing platform. Ensure compliance across regions and agencies with admin controls.
Create: Enable any member of your organization to automatically generate tracking codes while ensuring classifications are correctly populated. Allow easy adoption with an intuitive user interface.
Validate: Instantly upload tracking codes and associated classifications to Adobe, Google, or other third party platforms. Automatically ensure pages are live and that results will flow to the appropriate report.
Optimize: Drive marketing optimization with unified results spanning campaigns, regions, and channels. Leverage deeper, more accurate insights to make better decisions and ensure you deliver the personalized experiences that matter.

Claravine’s second-generation platform offers enhanced administration and governance controls that make it easier for global organizations to ensure consistent tracking. In addition, the platform offers enhanced API capabilities and integrations with Adobe, AWS, Google and other leading marketing technology partners, as well as a new and intuitive user experience.

Recommended Read: Accusoft’s PrizmDoc Editor Equips Businesses with Superior Document Handling Capabilities

Lithium Technologies and Spredfast Complete Merger

By
MTS Staff Writer
-
October 6, 2018
0
Lithium Technologies and Spredfast Complete Merger

The Combined Company Offers the Industry’s First and Only Best-In-Class Platform for Customer Engagement

Lithium Technologies, LLC and Spredfast, Inc. announced the closing of their merger transaction. Individually, each is the category creator and leader in social customer care and social media marketing. The combination of Lithium and Spredfast’s expertise and technology creates an unparalleled ability to connect with the customer wherever they are. With more than 2,000 brands spanning 100 countries, Lithium and Spredfast manage over one billion customer connections a day across social media, messaging, and owned digital channels.

“This is the start of a new era for our industry,” said Pete Hess, who will serve as CEO of the combined company. “Our shared North Star has always been, and will continue to be, our customers’ success, and we are overwhelmed by the positive response we’ve had to this news, from our customers and from the market. They share our view that combining Spredfast and Lithium will enable their businesses to transform how they engage and build lifelong relationships with their consumers.”

Also Read: Paytronix Delivers 3X Profitability Lift with New Messaging Tools

Companies are seeking a simple solution to solve a universal challenge: delivering amazing customer engagement across diverse channels. The combined company will offer the industry’s most comprehensive suite of solutions in one platform, providing integrated workflows and actionable insights from every conversation that enables them to deepen their customer bonds and grow their business.

“This is very exciting news for companies like ours that put our customers at the heart of our business,” said Unji Udeshi, Director of Global Brand Marketing at HomeAway, a world leader in the vacation rental industry. “Lithium and Spredfast have been a part of our customer engagement strategy for years as separate entities, helping us build customer love and grow our business through our social media and owned channels. We’re thrilled to see these two great platforms come together – it’s a real game-changer for the industry.”

Also Read: H2O.ai Named “Top 3 Artificial Intelligence (AI) and Machine Learning (ML) Software Solution” by Enterprise Management Associates

Lithium and Spredfast share a history of helping brands stay ahead of customer engagement trends and together, believe the investment in innovation will be unmatched in the industry. In addition to the core suite of social marketing and care solutions, Lithium and Spredfast together offer rich data and analytics, along with the industry’s most cutting-edge benchmarking to help brands optimize their customer engagement efforts. Rounding out the combined platform are exciting new solutions for social media governance, ad performance, and brand-to-consumer direct messaging.

“This merger promises to make it easier for enterprises to manage and measure conversational relationships with customers and partners across social and online communities, which is a growing area of importance that requires C-suite attention,’ said Wayne Kurtzman, Research Director at IDC. “This is a good fit on multiple levels. To be effective, enterprises need to cross silos and leverage all available data points to best service the customer across their entire journey. Together, Lithium and Spredfast can offer a solution to cross that chasm, making this a very promising match that will create significant value for their customers.”

Recommended Read: NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

Mobile App Optimization Techniques That Work

By
Rilind Elezaj
-
October 6, 2018
0
Mobile App Otimization Techniques That Work

seoforxWith the latest developments in mobile connectivity, the number of people using mobile apps and the number of uses for smartphones is increasing every day. Other than through word of mouth and promotions, people mostly discover new mobile applications directly on app stores, specifically on Google Play and App Store. As a result, the need to optimize new applications for higher rankings in these stores becomes increasingly important.

The application store algorithms take into account several criteria for classifying and ranking mobile applications. Among these are the build quality of the application, the optimization of keywords, and most importantly, the number and quality of reviews and comments. These are all elements that need to be worked on for increased positive exposure — whether you design the app yourself or hire an app development company.

Read More: Mobile App Speeds Fastest in The Netherlands, UK and France, says PacketZoom Report

Thus, good SEO techniques have to be put in place. In order to achieve the desired results, app optimization must include the following characteristics:

  • Create app-specific usefulness (hobbies, information, mail…) by providing answers and solutions to recommendations/problems.
  • Possess an innovative concept: Compare with your closest competitors to determine the weaknesses of others that you are willing to bring as an advantage with your app.
  • Beautiful and ergonomic design.
  • Conduct regular updates for improved performance and better user experience.
  • Have a good speed of use.
  • Be stable and reliable (no bugs).

What is ASO?

While SEO makes it possible to rank your websites in search engine results, ASO, or app store optimization, aims to achieve the same goal for your mobile applications in application stores. In other words, ASO encompasses the methods, techniques, and levers through which a mobile application can appear in the first positions of the results when a mobile user performs an application search.

ASO is a skill that has emerged precisely in order to help app publishers use the levers that improve the visibility of their applications, and therefore, downloads. Publishers were quick to grasp the importance of this form of natural ranking, and soon enough influenced the emergence of the first ASO agencies.

But how exactly does ASO work? It is based on the same model as SEO, except it is less complex in nature. Practicing ASO requires going back to the basics of natural optimization, especially with regards to keywords, but other criteria also come into play.

Read More: How to Boost Push Notification Engagement with Mobile App Deep Linking

Criteria for Ranking through ASO

The main difficulty for mobile applications is that the ranking criteria are not the same for each mobile marketplace and that they also evolve regularly. In terms of ASO, we will notice significant differences in the criteria of the two main competitors on the market — App Store and Google Play — as we read in this article. We also note that the Google algorithm is more precise and more advanced than its counterpart — something which would not surprise SEO specialists!

ASO works with two types of criteria:

  • Formal criteria – These factors are entirely dependent on the publisher of the application. They are quite similar to what is practiced in SEO, such as:
    • Keyword Optimization – Strategic wording is required in the title, in the app description, and in the keywords/tags field to serve as a relay with the store’s algorithms.
    • Updating the Store page and the App itself – The older an app, the lesser the chance that it will maintain a high ranking unless you offer regular updates.
  • Interaction criteria – It is the interaction between users and applications that allow app store algorithms to evaluate the quality of the product and choose to put it forward. These interactions can take many forms:
    • The rating (below 4 stars, your application will literally be in a bad position).
    • The volume of downloads of the app (the Top 5 general of the French App Store requires between 20,000 and 30,000 daily downloads!).
    • The difference between the number of uninstalls versus the number of installations.
    • Statistics that result from using the app (number of active users, how much time do user spend on it).

While analyzing these ASO ranking criteria, two things can be noticed: firstly, the successful positioning of an application on a mobile marketplace depends on a mix of control (the relevant choice of keywords) and chance (Will the app run? Will it be downloaded enough times to get it to the top spots).

Read More: Consumers Expect Mobile Apps to Launch in Three Seconds or Less, says PacketZoom

Five Smart Ways to Boost your App Downloads

Encouraging users to download your application must be effective and for that, it should meet the positioning criteria of Apple and Google, which are quite different in the way that they approach optimization. For instance, Apple has a less complex and simpler method of optimization. Both, however, put good and repetitive use of keywords at the forefront of ranking requirements.

Ensure Keyword Optimization

Once you have decided on the keywords with the highest “downloader intent,” start introducing your keywords in the title tags and description. However, be careful not to over-optimize these fields, as Apple has often punished the overuse of keywords. Favor a short title, with the main keyword to generate traffic so that the application is easily identifiable by Apple.

It takes great commitment and hard work to create an app that users will want to download. The weight of the application is also a significant element in ASO because mobile users do not like applications that are complicated and energy-consuming. As a result, they will be less likely to download applications that require a large storage space as well as a significant download time.

Aim for High-Quality Visuals

Visuals of your application reassure the users and influence their decision to download the app. First, create an alluring icon that captures attention. Use a neat, trendy graphic with beautiful colors and do not overload it with text; the image should reflect what the application does and be functional — show how the app is used. Remember to add screenshots. The integration of a small video is also useful to illustrate what your application does.

Get User Comments and Ratings

User ratings and comments are crucial for evaluating the sustainability of your application on application platforms. Thus, good ratings guarantee good positioning while bad ones (below 4) indicate that your application is not good enough for the average user, limiting the number of downloads.

Mobinauts and influencers in the application’s field of use should be encouraged to give their opinion — good or bad. Their reviews play a decisive role in encouraging users to download the application. Do not be discouraged if you have negative comments. This will allow you to fix the bugs and bring the necessary improvements to the product.

Above all, do not hesitate to inform the users as soon as a problem is resolved. Instant and continuous support to user issues builds trust and reputation in the app store.

A good trick to dodge bad reviews and ask users to give 5-star rankings is to send constructive and helpful replies to comments of users that are presenting a problem in the app. You should also seek reviews and opinions from your customers, collaborators, followers and ask for honest ratings right after you launch your app in app stores. With the first roll of positive comments, the rankings of the application will rapidly rise.

Promote your Application

Paid advertising campaigns, offered by Google, will be useful to promote your application on social media, Google, and other apps, which in turn will boost the download rate. A few promotional tips for your app:

  • Add a banner or link on the company website.
  • Create pop-up incentives on the mobile site.
  • Publish sponsored posts on social media.
  • Send emails to potential users to announce the launch of the application.

If you decide to do search engine marketing, it is very important to use certified Adwords consultants for this type of promotion in order to get the desired results.

Update Regularly

The frequency of updates is a determining factor for Apple. Indeed, applications that perform regular updates are more reliable in the eyes of Apple. As a result, they are better indexed. This good practice can also serve as a reminder to users who use the application very little and could delete the app.

If these techniques are well optimized, you boost the visibility of the application, which positively affects the number of downloads of your product.

Read More: Mobile CDN: What Is It and Why Is It Essential for Mobile Apps?

Conclusion

Ultimately, the success of an app in app stores depends largely on the quality, usefulness and likability of the app. One must delve deep to understand what benefits the app is bringing for the user. Depending on the strategy and plan at disposal for the application, you will know best what works and determine the certain steps to achieving those ranking objectives. Keep in mind that bigger visibility, more downloads, and satisfying conversion rates convert to more cash flow, and this is the reason why app store optimization is an option worth considering.

 

Usabilla Named a Leader on G2 Crowd’s Fall 2018 Grid Report

By
PRNewswire
-
October 6, 2018
0
Usabilla named a Leader on G2 Crowd's Fall 2018 Grid Report

Usabilla, a leading Voice of Customer technology provider, with customers in over 50 countries, has been named a Category Leader for Enterprise Feedback Management Software, by G2 Crowd, for another consecutive time.

“Getting this recognition from G2 Crowd for the second time is great news and shows our prolonged commitment”

Usabilla achieved a Leader position on the Enterprise Feedback Management Software Grid Report for Fall 2018, and was a leader in the Summer 2018 Grid Report.

“Getting this recognition from G2 Crowd for the second time is great news and shows our prolonged commitment,” said Marc van Agteren, CEO of Usabilla. “Our customers come first, and seeing their reviews of the platform just reaffirms our commitment to customer-centricity. Exceeding customer expectations continues to be at the forefront of everything we do.”

Also Read: Nick Caldwell Joins Looker as Chief Product Officer

Usabilla’s performance based on customer reviews earned the company top-marks in the following categories:

  • Quality of Support
  • Ease to Use
  • Ease of Admin
  • Ease of Setting Up
  • Ease of Doing Business With

“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer of G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”

Usabilla’s Relationship ratings were highlighted by “Quality of Support,” which scored at 96 percent favorability, and Usabilla’s “Ease of Doing Business With” scored at 98 percent compared to the category average of 90 percent.

Usabilla’s ratings in usability were highlighted by “Ease of Use,” which scored 96 percent, and “Ease of Admin,” which was 98 percent compared to the category average of 86 percent.

Jacky ten Cate, Usabilla’s Head of Customer Success, expressed her gratitude regarding the announcement, “This continued recognition encourages the Usabilla team to keep pressing forward with that client-first mentality. There’s no greater honor than to receive praise from customers. Receiving high G2 Crowd rankings yet again reflects our commitment towards delivering a top-performing Voice of Customer software with top-notch customer service.”

Also Read: LiveRamp and Thunder Experience Cloud Announce Partnership to Enable Omnichannel, People-Based Measurement and Personalization

Being the largest manufacturer of home appliances in Europe and one of the leading companies in the sector worldwide, BSH Home Appliances AB has implemented Usabilla as dedicated Voice of Customer Solution. In order to support its customer-centric approach, BSH Home Appliances AB continuously collects real-time feedback from its website visitors.

According to Torbjörn Persson, Web Manager at BSH Home Appliances AB: “Usabilla helps driving our customer-centric strategy as it allows us to gather real-time input from our customers. It serves as the foundation for optimizing our digital channels and improving our customer experience continuously.”

With Usabilla’s Voice of Customer Solution, BSH Home Appliances AB is now able to actively translate incoming customer feedback into actionable insights that are put into practice to optimize the customer experience.

Maria Hort, Business Development Manager at Usabilla explains, “We are very excited to partner with BSH Home Appliances AB and help them with their customer-centric strategy. With our Solution, we are confident that we can improve the online shopping experience for all users.”

Recommended Read: Usabilla Partners with ConversionXL for Conversion Optimization

Zaius to Provide a Powerful, Turnkey Multichannel Marketing Solution for Shopify Plus Ecommerce Brands

By
PRNewswire
-
October 6, 2018
0
Zaius to Provide a Powerful, Turnkey Multichannel Marketing Solution for Shopify Plus Ecommerce Brands

Zaius to Empower B2C Marketers to Engineer Repeat Purchases by Bringing Together Customer Data and Campaign Execution in One Platform

Zaius, the CRM built for B2C marketers, announced its inclusion in the Shopify Plus partnership program. Zaius provides Shopify Plus merchants with a powerful, turnkey solution that empowers marketers to take full advantage of all their customer data to drive repeat purchases and maximize revenues. Additionally, Zaius offers a full suite of Shopify Plus onboarding and consulting options, dedicated service experts, and access to special events.

The barrier to entry has never been lower to start an ecommerce business, and yet, brands still get sidetracked by costly and complicated technology builds and marketing implementations. The combination of the Shopify Plus ecommerce platform with the Zaius B2C CRM provides marketers with total control to market, grow, and evolve their businesses with ease.

Also Read: bpm’online Introduces Major New Features to Its Intelligent Platform for Business Process Automation and CRM

Zaius empowers marketers by eliminating the gap between customer data and campaign execution, bringing everything together into a single system that doesn’t need any IT support. With Zaius, Shopify Plus merchants can leverage online and offline data on customers, products, and orders, along with real-time behavioral insights for segmentation and content personalization across any marketing channel.

“We are thrilled to welcome Zaius to the Shopify Plus Technology Partner Program,” said Jamie Sutton, head of technology partnerships at Shopify Plus. “This program recognizes the best-in-class solutions that, together with Shopify Plus, further enables the rapid growth and innovation possibilities of today’s modern merchant.”

Also Read: Wrike Delivers Unified Digital Workplace with New Business Intelligence Connector and Integration Engine for Automating Workflows Across the Enterprise

Eric Keating, vice president of marketing at Zaius, said, “We’ve more than tripled our Shopify Plus merchant volume this year due to our tight integration and the incredible ROI that our shared customers are generating. Marketers love Zaius’ unified approach to data management and campaign execution because it puts them in the driver’s seat. If they can dream it, they can do it with Zaius. Now that Zaius is part of the Shopify Plus partner program, we’re going to take that to a whole new level.”

Recommended Read: IRI Partners with Google to Measure Offline Sales Lift of YouTube Advertising

Conversion Logic Announces New Marketing Mix Modeling Offering and Strengthens Executive Team with Industry Veterans

By
PRNewswire
-
October 6, 2018
0
Conversion Logic Announces New Marketing Mix Modeling Offering and Strengthens Executive Team with Industry Veterans

Trey MacLeod and Dr. Sanjog Misra Join The Conversion Logic Team As Chief Commercial Officer And Chief Academic Advisor Respectively While The Company Continues To Innovate Its Unified Marketing Measurement Platform

Conversion Logic, the industry’s most innovative marketing intelligence platform, announced its continued growth with two new leadership appointments, new advanced capabilities as part of its unified marketing measurement offering, and the addition of several new marquee clients to their portfolio.

With the recent consolidation and phasing out of incumbent solution providers in the marketing measurement space, Conversion Logic continues to draw top talent with deep subject matter expertise. This includes the addition of Trey MacLeod as Chief Commercial Officer and Dr. Sanjog Misra as Chief Academic Advisor.

Also Read: Connecthings Launches Augmented Location Platform to Fuel Richer User Experiences

Trey MacLeod brings to Conversion Logic deep experience in the marketing measurement industry from his previous role as General Manager and SVP of Advisory Services at Neustar MarketShare. Trey founded and successfully led one of Neustar’s largest global practices, where he launched comprehensive analytics programs at large multi-national marketers including Ford, General Motors, Citigroup, Audi, and Charles Schwab. His role as Chief Commercial Officer at Conversion Logic will include ensuring that its analytic solutions are properly aligned with client needs to drive alignment, value and measurable business impact through our clients’ business.

Dr. Sanjog Misra has spent the past several years advising and managing the data science and analytics efforts at Convertro and was influential through its subsequent acquisitions by AOL and Verizon. Sanjog is currently a Professor of Marketing at the University of Chicago Booth School of Business. His research involves building data-driven models aimed at understanding how consumers make choices and investigating decisions pertaining to marketing data, pricing, distribution and sales impact. As Chief Academic Advisor, Sanjog will be working with Conversion Logic’s leadership team on a number of strategic issues including partnerships, enterprise and brand accounts development as well as advising the data science team on machine learning and artificial intelligence (AI) related topics.

Also Read: Nielsen Catalina Solutions Announces Expanded Ad Targeting Capabilities Now Across Any TV Screen or Platform

“We are incredibly lucky to have Trey and Sanjog as part of our team,” said Brian Baumgart, CEO and Co-founder of Conversion Logic. “Given their expertise, industry recognition and tenure with other vendors in our space, their addition to the team speaks volumes about what we have built and, more importantly, about where we are going.”

Conversion Logic has also announced a new marketing mix modeling (MMM) solution as part of its unified marketing measurement offering, which already includes cross-channel multi-touch attribution (MTA) driven by advanced machine learning and AI. This further validates the recognition the company received in late 2017 by Forrester Research as a “Breakout Vendor In Marketing Measurement and Optimization Solutions”.

Lastly, Conversion Logic has announced the addition of key clients, including SoFi (a financial services company) and Publishers Clearing House (a direct marketing company).

“We are pleased to be working with SoFi and Publishers Clearing House” said JP Pereira, Conversion Logic’s Chief Client Officer. “Our modular and highly customizable platform will provide these brands the technology, intelligence and granularity to understand the impact their media channels has on sales and influence buying decisions from their customers.”

Recommended Read: Adobe Advertising Cloud Debuts Partnership with Flashtalking

The B2B Salesman Isn’t Dead: Only 30 Percent Of Business Buyers Prefer To Conduct Research On Their Own

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October 6, 2018
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The B2B Salesman Isn’t Dead: Only 30 Percent Of Business Buyers Prefer To Conduct Research On Their Own

Showpad’s “The New B2B Buyer Experience” Study Finds That a Skilled Salesperson Armed with Engaging, Interactive Content Experiences Is Best Positioned to Succeed in Increasingly Digital B2B Buyer Journeys

The world of B2B sales has evolved. The average path to purchase is increasing in length, buyers are more informed than ever, and more stakeholders are involved in every purchase. However, according to the New B2B Buyer Experience report by Showpad, the leading sales enablement platform for modern sellers, this evolution doesn’t come at the expense of sales teams. The study found that executives still want to interact directly with sales representatives, and those that are well-trained and armed with digestible, shareable content are best positioned to speed up the increasingly complex sales process.

To uncover how the B2B buyer experience has changed, Showpad surveyed more than 650 global respondents who were involved in a B2B purchase over the past year. Key findings indicate that while the journey has changed for buyers, the experience is a crucial part of the journey. The study also found that while sales teams are still relevant, it’s time to evolve.

Also Read: NewVoiceMedia Named a Strong Performer in 2018 Cloud Contact Center Vendor Evaluation

The B2B Buyer Journey Has Changed, And It’s Not Getting Simpler

The B2B path to purchase has expanded and deals are becoming more complex, both in terms of length and the number of people involved, and this only increases when deal sizes increase. As more information has become readily available, buyers are requiring more steps before purchase than ever before:

  • The buyer journey is longer: More than half (54 percent) of respondents said their buying cycle has gotten longer over the past 12 months, with 22 percent saying that it has increased significantly.
  • More decision makers are involved: Twenty-five percent say more than 5 people were involved in B2B purchasing. One-third of respondents say that 1-2 people were involved, and one-third say that 3-4 people were involved. The number of stakeholders involved rises in tandem with purchase price.

Also Read: MadHive & MAD Network Hire Senior Advertising Executives Ryan Reed and Joey Hyche

Content Has a Crucial Role to Play in the Sales Journey

Buyers want a seamless process that involves the right volume and type of content, along with new features that augment the path to purchase:

  • Confusing content fails: Nearly one-third (32 percent percent) of respondents can’t make a buying decision when information is too difficult find, while 29 percent are frustrated when it’s difficult to share internally.
  • Less is more: Eighty-six percent of respondents are overwhelmed and annoyed when there are more than 10 pieces of content to review, while 42 percent are frustrated if there is more than five.
  • Interactive content experiences close deals faster: When asked what would accelerate the buying process, buyers wanted upgraded content experiences. In fact, 44 percent of respondents said they would like to use an ROI calculator or analysis, 45 percent said a personalized content portal, and 38 percent said they would use augmented reality technology to help accelerate the buying cycle.

Also Read: Movable Ink Extends Visual Experiences Across Email, Web, and Display

The Role of the Modern Seller

While some have predicted the order-taking B2B salesperson to disappear as technology assumes a larger role in the sales process, respondents noted there is a place for a consultative approach. They still require human interaction when making B2B purchases, as long as that interaction is with a knowledgeable salesperson armed with interactive content. This is especially true among more senior-level buyers. Key findings include:

  • Interacting with sales teams is still in style: Respondents preferred to interact directly with sales reps (38 percent) over doing their own research (30 percent). Thirty-two percent preferred a combination of research and conversations.
  • Sales teams have an opportunity to show ROI: Thirty-two percent of respondents reported issues finding information during the sales process, and 37 percent said information wasn’t applicable to their direct purchase, suggesting that sales reps that can offer relevant content are positioned to win the sales process.

“Understanding how the modern buyer makes decisions and engages with content is arguably the most important challenge for today’s sales teams, and we wanted to dive deeper into this topic,” said Theresa O’Neil, VP of Marketing at Showpad. “We know that the overall buyer experience is a huge factor in the path to purchase, but what we found is that this experience doesn’t come at the expense of sales teams. In fact, with the right combination of useful content, proper coaching, targeted information, and innovative technology, consultative sales teams have a huge opportunity to not only close deals faster, but act as valued partners to their clients.”

Recommended Read: Accusoft’s PrizmDoc Editor Equips Businesses with Superior Document Handling Capabilities

SPOTIO Launches New Platform To Help Field Sales Teams Close More Deals

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October 6, 2018
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SPOTIO Launches New Platform To Help Field Sales Teams Close More Deals

Spotio, the Leading Field Sales Enablement Platform for Sales Reps and Managers, Announces a New Product Offering for Field Sales Teams to Increase Revenue, Improve Productivity, and Shorten Sales Cycles in the Field

SPOTIO, the leading field sales enablement platform for sales reps and managers, announced a new product offering for field sales teams. This launch accommodates the needs of outside sales teams in both the door-to-door and business-to-business markets.

Founded by Trey Gibson in 2014, SPOTIO was created with two purposes in mind: enable door-to-door sales reps to be more efficient with their time, and give sales managers the power to realize a greater return on outside sales efforts.

Also Read: DoubleVerify Partners with Twitter to Authenticate the Quality of Video Ads

“As a former home improvement business owner with large door-to-door sales teams, I was inspired to build something that would be valuable for both the manager and sales rep,” said Gibson.

After four years of servicing primarily D2D companies, SPOTIO has turned its focus to the holistic field sales market.

“Over the years, we recognized an interesting trend, it wasn’t only the residential sales teams that were experiencing inefficiencies in the field, but the B2B sales teams lacked an effective mobile solution in the field as well,” added Gibson. “We took the signal from the market, and for the last 18 months, have been diligently building a new platform to support all types of field sales teams. I’m proud to say, we’ve accomplished that. I couldn’t be more excited about what’s ahead.”

Also Read: H2O.ai Named “Top 3 Artificial Intelligence (AI) and Machine Learning (ML) Software Solution” by Enterprise Management Associates

SPOTIO has been in beta with several dozen customers to ensure its market readiness. “We’ve been using the new product for the last few months and our team has been blown away,” said Rob Moore at Oak Street Health, “SPOTIO is solving a huge need in the marketplace for both reps and management.”

SPOTIO will continue to support the original platform in the app store (Apple & Google Play) and via desktop. Moving forward, the original product will be referred to as “SPOTIO Legacy.” The new product, which is available now, as simply “SPOTIO”. Current customers can contact their Customer Success Manager to discuss upgrading.

Recommended Read: Paytronix Delivers 3X Profitability Lift with New Messaging Tools

MoQuality Nabs $2.5 Million Seed Funding to Build AI-Driven App Testing Solutions That Enhance End-User Experiences

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October 6, 2018
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MoQuality Nabs $2.5 Million Seed Funding to Build AI-Driven App Testing Solutions That Enhance End-User Experiences

MoQuality, Inc., an Atlanta-based startup that provides AI driven mobile testing solutions to help app developers accelerate testing towards a better user experience, said today it closed a $2.5 million seed round.

San Francisco-based Amity Ventures led the seed round and some of the early investors include Cox Enterprises and Techstars. “As development cycles shorten with the adoption of continuous delivery principles, companies will need to utilize automated testing and performance tools powered by artificial intelligence to ensure they ship bug-free applications that customers have come to expect. We are excited to partner with Shauvik, Pushkar, and the MoQuality team as they build the next generation of quality assurance tools and drive the growing tech ecosystem in Atlanta.” said Patrick Yang, General Partner at Amity Ventures. MoQuality will use these funds to scale its engineering team to build their core AI engine.

Also Read: Confirmit’s Claire Sporton Recognized as 2018 CX Impact Award Winner

MoQuality’s Barista is a smart test automation tool that offers a plug and play testing experience. It builds self-healing tests by recording user-scenarios to enable automation across real devices on Android and iOS.

Shauvik Roy Choudhary, co-founder and CEO, graduated with a doctorate in software testing and has emerged a thought leader. He has also contributed to testing platforms at several companies including Google, Yahoo, IBM and FullStory. Pushkar Kolhe, co-founder and CTO, is an expert in AI and Machine Learning who was an instructor for Georgia Tech’s Machine Learning course on Udacity and has worked on self-driving cars at Toyota and Tesla. “In the last decade, we’ve witnessed transformation from manual to automated testing frameworks,” Shauvik said. “We are now excited to introduce AI to the world of testing.”

Recommended Read: Impartner Lays Foundation for Prescriptive, Predictive Engine to Optimize Channel Performance

Linius Launches Commercial SaaS Platform

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October 6, 2018
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Linius Launches Commercial SaaS Platform

Linius Unveils Public Self-Service Cloud Platform, Linius Video Services (LVS), Which Enables Developer, System Integrator and Business Communities Worldwide to Use Its Patented Video Virtualization Technology to Solve Challenges in the Multi-Billion-Dollar Video Industry

Linius Technologies Limited  – the only cloud-based solution that transforms static video into interactive intelligent content with its world-first Video Virtualization Engine (VVE) — has launched Linius Video Services (LVS); a Software-as-a-Service (SaaS) platform that makes its patented VVE technology commercially available to the world.

The self-service platform delivers all the technology, tools and support any person or organization requires to independently harness the power of video virtualization, without any involvement of Linius resources.

Also Read: Why You Should Keep an Eye on Marketing Reporting Platforms in 2019

At launch, LVS also includes a beta version of Linius’ Cognitive Video Search Solution, utilizing Microsoft’s Artificial Intelligence tool, Video Indexer. LVS provides an embeddable Search Widget, enabling organizations to deliver granular video search and hyper-personalized content experiences in a myriad of commercial applications.

“The commercial launch of LVS is a critical step towards achieving our goal of scaling rapidly and making the world’s video accessible as data,” said Linius CEO, Chris Richardson. “Organizations and individuals across all video-rich market sectors can now instantly access our video virtualization technology and unleash the value of their video assets.”

Anybody can create an LVS account and independently utilize Linius’ video virtualization technology via a suite of APIs. There are multiple target markets:

  • Businesses can immediately plug-in and perform granular searches across their video archives using Linius’ embeddable Search Widget
  • Developers can use Linius APIs and development kits to build powerful new applications
  • System integrators can deliver new services to their clients

Also Read: AI-Driven Marketing Planning Solution InfiniGrow Launches to Solve Key Marketer Challenge – Optimizing Channel Budget Allocation to Achieve Goals and Maximize Performance

Capitalizing on the demand for SaaS

“Linius has commercially validated its video virtualization technology through direct deals with the likes of Newstag; taken replicable solutions to market with channel partners such as MediaAMP; and engaged major cloud providers including Amazon Web Services, Microsoft Azure and IBM Cloud,” said Richardson. “With enormous growth in the global SaaS market, now is the right time for Linius to capitalize on that demand with the LVS platform.”

According to BCC Research, the global SaaS market for business applications will grow from US$44.4 billion at the close of 2017, to US$94.9 billion by 2022 — a compound annual growth rate of 16.4%.[1]

Gartner predicts that the overall public cloud services market will grow 21.4% this year, climbing from US$153.5 billion in 2017 to US$186.4 billion worldwide in 2018.

Recommended Read: Liferay Acquires Controlling Interest in Triblio and Invests in Next Generation Customer Engagement

Brandwatch & Crimson Hexagon Merge

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October 5, 2018
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Brandwatch & Crimson Hexagon Merge

Two Leading Social Intelligence Companies Come Together to Create New Artificial Intelligence-Driven Products to Help Every Decision-Maker Better Understand Their Consumers

Brandwatch and Crimson Hexagon, two leaders in the social intelligence space, announce the signing of a merger agreement. This merger, expected to close in Q4, creates a c. $100 million annual recurring revenue business that will move forward as Brandwatch.

“In this digitally connected world, our vision is to transform how organizations understand their consumers through products that bring structure and meaning to the public voices of billions of people. This merger allows us to accelerate towards that vision and move beyond social listening to innovate at the cross section of brand, market and consumer intelligence,” said Giles Palmer, Founder and CEO of Brandwatch.

Also Read: World’s Largest E-Commerce Panel Combines With Nielsen’s Powerful Data To Create The First Complete View Of The U.S. E-Commerce FMCG Landscape

“We believe that our AI capabilities are unmatched in this industry, and our many customer successes bear witness to the value that it has driven over the years,” said Chris Bingham, Chief Technology Officer at Crimson Hexagon. “I am very excited to know that our 11 year investment in AI and Machine Learning is so valued by Brandwatch, and that it will be at the very core of our new integrated platform.”

Work to integrate the products will begin immediately, although both products will continue to be supported and operate independently for an extended period. A new roadmap for the combined company will join Crimson Hexagon’s artificial intelligence and historical data index with Brandwatch Analytics’ data handling and flexible user interface, to create immense value for customers. Additionally, the company will add more data from marketing, customer behavior, and market research sources to the platform to expand beyond social intelligence.

Also Read: Finxact Announces the Finxact Adapter for Salesforce on Salesforce AppExchange, Bringing Powerful Customer-Centric Features to Banking Products and Services

“Our clients tell us that they need a faster, richer understanding of their markets and consumers based on public and proprietary data they trust. They need global reach, world-class professional services and fast, intuitive products they can put in the hands of non-analysts as they become more data-driven. This merger creates the best platform to provide this value to clients. We’re excited to take this to the next level,” said Palmer.

Recommended Read: Zendesk Releases Benchmark Guide for Enterprise Reports

ZoomInfo’s Acquisition of Datanyze Enables Real-Time Delivery of Technographic Data

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October 5, 2018
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ZoomInfo’s Acquisition of Datanyze Enables Real-Time Delivery of Technographic Data

As Data Becomes More Dynamic, On-Time Delivery of Data Enables ZoomInfo Platform to Address Increased Business Velocity

Zoom Information, Inc., the leading growth acceleration platform for sales and marketing teams, has announced the acquisition of Datanyze, the world-wide leader in technographic data. Financial terms of the acquisition were undisclosed.

“I am thrilled to be joining ZoomInfo at this time of tremendous growth in the organization. Bringing together our two organizations is a perfect union, combining Datanyze’s real-time technographic data with ZoomInfo’s unparalleled – and the industry’s most current – company and contact data.”

Datanyze, headquartered in San Mateo, California, uses machine learning and proprietary methodologies to capture the technologies that are being used or implemented by more than 35 million companies globally. By infusing this information into its growth acceleration platform, ZoomInfo will be able to supplement its unrivaled company and contact information with real-time alerts that enable sales and marketing professionals to sell based on customer technology decisions.

Also Read: ZoomInfo Completes Acquisition of Y Labs in Israel and Continues to Expand Its Executive Leadership Team Among Record Growth

“Business data is rapidly changing and your data platforms must be built to adapt. ZoomInfo has the largest, most complete data set of companies and contacts and a goal to enable our customers to automate, process, curate, and present the data on-demand and in real-time. Delivering industry-leading technographics, the Datanyze technology will be a significant addition to help us deliver the right data, at the right time, to the right person,” Derek Schoettle, CEO, ZoomInfo, said.

Also Read: Copper Unveils SMB Productivity Stack with Four Best-of-Breed Integrations

Datanyze customers will continue to receive support for the Datanyze product offering. Ilya Semin, CEO, Datanyze, said, “I am thrilled to be joining ZoomInfo at this time of tremendous growth in the organization. Bringing together our two organizations is a perfect union, combining Datanyze’s real-time technographic data with ZoomInfo’s unparalleled – and the industry’s most current – company and contact data.”

With today’s incorporation of Datanyze and the recent addition of Y Labs, ZoomInfo has now increased to six major locations including an expanded headquarter location in Waltham (MA) and satellite offices in San Mateo (CA), Grand Rapid (MI), St Petersburg (Russia), Kazan (Russia), and Ra’anana (Israel).

Recommended Read: Braze Raises $80 Million in Latest Funding Round, More Than Doubling Valuation to $850 Million

LiveRamp and Thunder Experience Cloud Announce Partnership to Enable Omnichannel, People-Based Measurement and Personalization

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October 5, 2018
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LiveRamp and Thunder Experience Cloud Announce Partnership to Enable Omnichannel, People-Based Measurement and Personalization

Thunder Experience Cloud and LiveRamp, an Acxiom company and leading provider of omnichannel identity resolution, announced a partnership to enable people-based marketing in three key areas: targeting, measurement, and personalization.

The partnership provides marketers with a more holistic view of their customers by giving them the ability to track ad exposure and conversion across devices directly to people-based IDs in a privacy-conscious manner, rather than relying on less accurate identifiers such as Cookie IDs or third party measurement providers. As a result of this partnership, consumers will experience fresher, more relevant digital engagement from brands, and more easily discover offerings that meet their needs.

Also Read: Reltio Announces Support for Salesforce Customer 360 and the Adobe, Microsoft, SAP Open Data Initiative

LiveRamp customers utilize IdentityLink, its identity resolution service, to create an omnichannel view of the consumer that can be activated in hundreds of platforms across digital and offline channels.  Now, with the addition of Thunder’s people-based dynamic ad server, ads can be dynamically personalized and measured in real-time.

Also Read: Oracle Eloqua Innovations Accelerate Lead Generation and Increase Conversion Rates

“This partnership is truly changing the standards of measurement and relevance in advertising,” said Paul Turner, GM of Technology at LiveRamp. “With Thunder Experience Cloud, marketers have a one-stop shop for creating and measuring high-performing omnichannel campaigns based on the person, rather than the device or cookie, ensuring the right ad gets in front of the right person on any device, and bringing us closer than ever before to achieving true people-based marketing, while maintaining LiveRamp’s high standards of transparency and privacy.”

“Thunder is the only open, deterministic people-based ad serving and measurement solution today,” added Victor Wong, CEO of Thunder Experience Cloud. “By partnering with LiveRamp, the leader in identity resolution, we are giving marketers person-level measurement accuracy on their advertising while protecting the privacy of the consumer through state of the art encryption and anonymization.”

Recommended Read: Marketo is a Leader in the 2018 Gartner Magic Quadrant for CRM Lead Management for Seventh Consecutive Year

Nick Caldwell Joins Looker as Chief Product Officer

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October 5, 2018
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Nick Caldwell Joins Looker as Chief Product Officer

Looker, a leading data platform company, announced that Nick Caldwell, formerly VP of Engineering at Reddit, has joined the company as its Chief Product Officer to lead the company’s Engineering and Product Management and Design teams.

Nick brings over 15 years of engineering and product management experience to Looker. In two years as VP of Engineering at Reddit he grew the engineering team from 35 to 170 and led the major initiative to redesign and re-architect the 13-year-old site. Prior to Reddit, Nick worked at Microsoft as General Manager for the Power BI family, Microsoft’s first SaaS business intelligence (BI) offering. In three years, Nick grew the Power BI product and engineering teams to over 300 and drove the major technology advancements around advanced analytics, natural language processing, data visualization and BI in the cloud.

Also Read: Evergage Takes Home the Gold in Golden Bridge Awards for Fourth Year in a Row

“For six years, the Looker platform has successfully transformed companies by unlocking real business insights at enterprise scale,” said Frank Bien, CEO of Looker. “Now, Nick is here to help deliver on our ongoing strategy to expand our platform well beyond traditional BI and analytics. For years, Nick has successfully scaled product and engineering teams. We look forward to his leadership and expertise.”

“I recognized immediately that Looker had built a new groundbreaking kind of analytics framework – a complete platform that leverages data at scale in unique ways that can benefit businesses of all sizes,” said Nick Caldwell, CPO at Looker. “The flexible platform offers boundless opportunities to build new data applications and seamlessly deliver data into workflows of virtually any business function. I’m excited to get started and to build upon the great work this team has already delivered.”

Also Read: ON24 Expands Footprint as Marketing’s Need for Actionable Data Goes Global

Nick holds a B.S. in Computer Science and Electrical Engineering from MIT, an M.B.A. from U.C. Berkeley Haas, and holds 10 patents related to natural language processing. He is a board member for /dev/color, a non-profit whose mission is to maximize the impact of Black software engineers. He is also founder of Color Code, a scholarship fund dedicated to future leaders of color in technology fields.

Recommended Read: Alliance Data’s Epsilon Expands Relationship with Leading Technology Client; Launches Global Loyalty Program

Adobe Advertising Cloud Debuts Partnership with Flashtalking

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MTS Staff Writer
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October 5, 2018
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Adobe Advertising Cloud Debuts Partnership with Flashtalking

Partnership to Enable Launch of Identity-Based Ad Management and Insights for Advertisers

While choosing an ad server may have been a tactical decision in the past, it has now become a very strategic one. As the platform that owns the last mile — connecting audiences, media, and creative — the ad server has become a source of truth in verifying and measuring delivery and performance of media and creative. To advertisers, establishing a single source of truth across every ad they buy is more difficult than ever as large media owners and technology platforms limit data access and reduce the role of independent measurement.

To put advertisers back in control, Adobe Advertising Cloud announced a broad partnership with Flashtalking today. Through an integration and joint roadmap, the platforms will enable advertisers to analyze data on their own terms at a granular level.

Also Read: botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management

The partnership emerges in the wake of more restrictive data practices in the industry, offering a welcome alternative to advertisers who’ve come to expect transparency and unhindered optimization — and who understand the importance of these capabilities to their ad marketing campaigns.

Adobe Advertising Cloud and Flashtalking are committed to delivering value by allowing marketers to:

  • Combine media exposure data in Flashtalking’s ad server to pre- and post-bid event data in Adobe Advertising Cloud’s DSP at a user-ID level. Advertisers will then be able to push that data to a platform of their choice or allow deeper analysis within Flashtalking.
  • Map the customer journey across audiences, devices, and screens for a holistic view of user engagement.
  • Tie ads bought to online and offline results to optimize media buys on an accurate cost basis, which has been a challenge in the industry
  • Analyze and maximize de-duplicated reach of an advertiser’s target audience and manage global frequency across direct and automated ad buys
  • Have a seamless workflow to track and traffic both campaigns and data from Flashtalking’s ad server to Adobe Advertising Cloud’s DSP, and vice versa
  • Connect online engagement to offline conversions, including sales, store visits, and brand lift

Also Read: Glassbox Raises $25 Million to Strengthen Its Position as the Leading Digital Customer Management Platform

In addition, Advertising Cloud customers will be able to seamlessly activate Flashtalking’s pre-certified ad serving solutions; similarly, Flashtalking customers will be able to easily activate Advertising Cloud’s Creative, Search and omni-channel DSP solutions.

“This partnership gives advertisers who value control of their own data, or who believe in checks and balances and wish to separate media sales from delivery and measurement, a true alternative to access and measure performance at a deeper level across direct and automated ad buys,” said Sahil Gupta, Director of Global Partnerships at Adobe Advertising Cloud. “By combining Adobe Advertising Cloud’s advertising platform — which aggregates roughly $3 billion in ad spend across both TV and digital — with top capabilities from Flashtalking, advertisers can embrace an open ecosystem that minimizes friction and potential conflicts of interest.”

“If brands can’t access data about who they are reaching, can’t own their own data and can’t have their ad buys independently verified then many of the advantages of working with advertising technology are reduced,” says Andy Pocock, SVP of Business Development at Flashtalking. “That’s why the partnership between Flashtalking and top buying platform Adobe Advertising Cloud holds so much promise. For advertisers that value control of their own data and wish to separate media sales from delivery and measurement, this is a truly independent, robust and easy-to-integrate alternative.”

Recommended Read: MarketStar and DataGrail Partner to Provide Privacy as a Service

Nielsen Catalina Solutions Announces Expanded Ad Targeting Capabilities Now Across Any TV Screen or Platform

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PRNewswire
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October 5, 2018
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Nielsen Catalina Solutions Announces Expanded Ad Targeting Capabilities Now Across Any TV Screen or Platform

New Solution Enables CPG Advertisers and Agencies to Buy Television Advertising with Digital-like Precision Based on In-Store Purchase Behavior

Nielsen Catalina Solutions (NCS) announced an expansion of its Advanced TV Suite, which now enables purchase-based ad targeting in addition to sales measurement for data-driven linear TV, addressable TV, over-the-top (OTT) and connected TV (CTV). With the addition of a new capability that enables CPG advertisers and agencies to buy connected-TV inventory based on in-store purchase behavior, it’s now even simpler to reach the right household on their choice of device(s) with advertising that is most likely to influence a purchase.

@ncsolutions announces holistic, device-agnostic advanced TV targeting solution

Today, the NCS Advanced TV Suite provides the CPG industry with a holistic, device-agnostic targeting and sales measurement solution for advertising delivered in any television content via any screen or service. Not only does this new capability simplify the targeting process for advertisers and agencies, but it also expands the availability of media inventory on the TV screen that can be targeted at the household-level to platforms across the ecosystem, including Hulu, Roku, SlingTV and Sony Crackle, reaching the elusive cord-cutter and cord-never audiences with digital-like precision.

Also Read: Independent Research Firm Finds the Salsify Product Experience Management Platform Delivers More Than 300% ROI Over Three Years

Using this solution, advertisers and agencies can define their purchase-based audience once and reach that audience with advertising on any screen or platform. Purchase-based ad targeting ensures that advertising is being delivered to the audience that’s most likely to make a purchase. For example: brands can deliver advertising to lapsed buyers that haven’t purchased a product recently but were previously loyal or deliver an ad for baby food to a household that purchases baby formula.

“As consumer viewing patterns continue to evolve, new players are entering an already complex TV & video ecosystem. These changes bring with them many exciting new opportunities for marketers to reach more relevant viewers across devices,” said Thomas Eaton, SVP of TV and Programmatic Solutions, Nielsen Catalina Solutions. “The ability to target TV advertising with digital-like precision and measure the resulting incremental sales is helping CPG advertisers navigate the new world of TV advertising, driving real growth for their brands.”

Also Read: Engagement Labs Issues Statement in Response to the Forrester Wave Social Listening Report

Together with Nielsen Marketing Cloud, NCS can identify the audience that is most likely to purchase a CPG product, and match the audience to connected TV households. Adobe Advertising Cloud and Eyeview are the first platforms to offer these purchase-based targets to their CPG clients for CTV targeting, which can be syndicated to the platforms directly from the Nielsen Marketing Cloud, allowing advertisers to centralize their data workflow.

“As adoption of connected devices reaches a tipping point, marketers need solutions for television that are accountable to their business objectives,” said Brian Pozesky, CPO, Eyeview. “Programmatic buying of connected TV inventory based on real in-store purchases and empowering marketers to tailor the message according to that activity represents a milestone in advertising history. The vision of true addressability and video personalization is finally becoming a reality on the big screen, delivering more effective advertising to the right shoppers.”

Recommended Read: Leaders from Microsoft Search Advertising, Bing, and Cortana to Speak at Yext’s ONWARD18 Conference

Connecthings Launches Augmented Location Platform to Fuel Richer User Experiences

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PRNewswire
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October 5, 2018
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Connecthings Launches Augmented Location Platform to Fuel Richer User Experiences

New Survey Reveals Demand for Mobile Applications That Consider Context and Maintain a High Level of Privacy

Connecthings, a leader in location-based mobile application solutions, announced the launch of Herow, an augmented location platform that provides mobile application developers and marketers with the tools and user insights needed to transform the way they deliver valuable, personalized mobile user experiences.

Herow by @Connecthings provides #appdev & #marketing pros with powerful insights to fuel richer, context-relevant #mobileapp experiences. #augmentedlocation #locationintelligence #mobile

A recent Connecthings survey of more than 1,000 mobile users, “The State of Mobile Application Usage,” shows a demand for applications that engage with users based on context. Approximately 60 percent of respondents said they believe mobile experiences should be customized to their wants, needs and location, and more than 40 percent believe applications should be “smart” enough to anticipate needs and wants based on their location and behavioral patterns.

Also Read: ON24 Expands Footprint as Marketing’s Need for Actionable Data Goes Global

Leveraging a decade-long understanding of the city fabric, hyper-precise location technology, and machine learning algorithms, Herow by Connecthings helps mobile application developers and marketers optimize services and deliver experiences based on the context of their users in real time. Augmented location technology provides unprecedented insights about users, including:

  • Precise location – Beyond a pin drop on a map, Herow identifies if a user is at home, at work, at the gym, shopping or one of many other semantic descriptions.
  • Real-time behavior – Herow senses if a user is sitting still at home, in motion shopping or commuting on a bus or subway.
  • Context of user surroundings – Herow incorporates information about a user’s surroundings – such as the weather, nearby users or traffic conditions – to draw conclusions about how to augment mobile experiences.

“As mobile technology advances, users demand richer experiences. They want ‘smart’ applications that seamlessly understand their behavior, anticipate their needs, offer appropriate and useful solutions, and enhance daily life,” said Connecthings founder and CEO Laetitia Gazel Anthoine. “Herow is at the intersection of data, places and people – it’s all about the here and now. This approach has a positive impact on mobile applications. We’re seeing up to 15 percent increase in user retention, as well as three times higher engagement rates on applications with augmented location.”

Also Read: MarketStar and DataGrail Partner to Provide Privacy as a Service

Fueling Rich User Experiences

Respondents to the recent survey reported only half of the notifications they receive are relevant to their situation (time, place and activity); more than 60 percent reported the most annoying aspects of notifications are lack of relevancy and poor timing. Herow’s augmented location technology collects and analyzes 2,000 data points per user per day. As the data gets richer, so does its analytics and developers’ ability to improve the efficacy and longevity of their applications.

Privacy is Paramount

Privacy is top-of-mind for both companies and consumers. In addition to the European General Data Protection Regulation, many US states are proposing regulations that will impact how businesses consume and store data. Survey respondents reported that although they are willing to share location data with family, friends and even their favorite brands, 72 percent believe that data should not be shared with third parties.

Herow applies a two-layer opt-in approach to location-sharing permissions. Location and behavioral data are used exclusively by applications to customize experiences. Connecthings does not save historical data or share it with any third-party services. Users can request to opt out and have information deleted by applications at any time.

“Privacy is intrinsic to Connecthings,” Anthoine said. “While many other companies are in the business of sharing and selling consumer location information, our data is used only by our customers’ applications to anticipate user needs and wants, then offer relevant, timely experiences, always with privacy in mind.”

Easy-to-Use Platform with Power-Efficient SDK

Herow features an intuitive user interface that allows customers to easily build targeted campaigns and exceptional mobile experiences without technical expertise. The power-efficient software development kit delivers precise location data without draining mobile battery life.

Recommended Read: Evergage Takes Home the Gold in Golden Bridge Awards for Fourth Year in a Row

IRI Partners with Google to Measure Offline Sales Lift of YouTube Advertising

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PRNewswire
-
October 5, 2018
0
IRI Partners with Google to Measure Offline Sales Lift of YouTube Advertising

Powered by the Industry’s Largest Set of Loyalty Card Data, IRI Will Enable Accurate and Granular Understanding of YouTube Advertising’s Impact on Sales

IRI, a global leader in innovative solutions and services for consumer, retail and media companies, and Google, announced plans to launch a new solution that will enable CPG advertisers to measure the impact of YouTube advertising on offline sales using IRI Lift. This upcoming solution deepens IRI’s ongoing relationship with Google, which was established through the Google Measurement Partners program.

@IRIworldwide partners with @Google to measure offline sales lift of @YouTube advertising

IRI will work with Google to provide CPG advertisers with accurate and granular understanding of a YouTube advertising campaign’s impact on offline and e-commerce sales lift based on the industry’s most robust set of frequent shopper program loyalty card data.

Also Read: Why You Should Keep an Eye on Marketing Reporting Platforms in 2019

“We are thrilled to be deepening our relationship with Google and developing a solution that can measure the impact of YouTube advertising campaigns on offline sales,” said Nishat Mehta, president of the IRI Media Center of Excellence. “At IRI, we are committed to helping marketers drive growth, and we look forward to doing so in partnership with Google, a platform used by so many marketers to better communicate with their consumers.”

Also Read: Liferay Acquires Controlling Interest in Triblio and Invests in Next Generation Customer Engagement

IRI Lift integrates IRI’s vast point-of-sale, frequent shopper, causal and media exposure data to help marketers to understand actual in-store sales lift impact of ad spend.

IRI fundamentally believes that delivering differentiated growth for clients requires deep, highly integrated partnering with a variety of best-of-breed companies. As such, IRI works closely with a broad range of industry leaders across multiple industries and sectors to create innovative joint solutions, services and access to capabilities to help its clients more effectively collaborate and compete in their various markets and exceed their growth objectives. IRI is committed to its partnership philosophy and continues to actively enhance its open ecosystem of partners through alliances, joint ventures, acquisitions and affiliations.

Recommended Read: AI-Driven Marketing Planning Solution InfiniGrow Launches to Solve Key Marketer Challenge – Optimizing Channel Budget Allocation to Achieve Goals and Maximize Performance

bpm’online Introduces Major New Features to Its Intelligent Platform for Business Process Automation and CRM

By
PRNewswire
-
October 5, 2018
0
bpm'online Introduces Major New Features to Its Intelligent Platform for Business Process Automation and CRM

bpm’online, a global business software company leading in the space of business process automation and CRM, announced the release of the latest version of its intelligent platform that enables enterprises to create and automate business processes, and manage their relationships with customers and key stakeholders. bpm’online 7.13 adds value in key areas to make enterprises more effective in building, optimizing, and maintaining effective processes.

bpm'online introduces major new features to its intelligent platform for business process automation and CRM. Software update 7.13 features many improvements designed to accelerate business growth and transformation.
bpm’online introduces major new features to its intelligent platform for business process automation and CRM. Software update 7.13 features many improvements designed to accelerate business growth and transformation.

“At bpm’online we know you can’t have excellent customer relationships without powerful business processes. This release builds on our industry-leading capabilities in business process automation and CRM, and represents our ongoing efforts to deliver immediate value for our customers’ business practices,” explained Katherine Kostereva, bpm’online CEO and Managing Partner. “By listening to our customers and focusing on providing solutions to core challenges organizations face, we enable enterprises to transform their business practices to integrate separate functions and more closely align with their customers’ needs.”

Also Read: Oracle Eloqua Innovations Accelerate Lead Generation and Increase Conversion Rates

bpm’online 7.13 addresses five key operational areas – marketing, sales, service, operations, and citizen development.

Enhancements to accelerate marketing
Quickly and effectively plan and execute marketing strategies and campaigns. Enhancements include:

  • New elements to launch campaigns by trigger events
  • Upgraded campaign page layout
  • Macros in the email subject for better email personalization
  • Integration with WordPress landing pages
  • Brand new Account Based Marketing (ABM) tools

Enhancements to accelerate sales
Leverage more effective sales processes and opportunity tracking with new features including:

  • Extended predictive tools for opportunity scoring
  • Enhanced eCommerce capabilities with smart eCommerce gateway
  • Enhanced billing tools with Payment gateway
  • FedEx integration for simplified delivery of goods sold
  • Pre-set integration with Exact Online ERP

Also Read: Marketo is a Leader in the 2018 Gartner Magic Quadrant for CRM Lead Management for Seventh Consecutive Year

Enhancements to accelerate service
More closely align service processes with other aspects of business operations with new features including:

  • Improved UI for case management
  • Capability to create new cases from an existing case email thread
  • Extended survey management capabilities

Enhancements to accelerate operations
Users and administrators will enjoy expanded toolset to accelerate day-to-day operations and boost productivity. Enhancements include:

  • Improved project management capabilities
  • Instant data indexing in global search
  • Expanded text formatting for Notes and Emails
  • Enhancements of deduplication and data import tools
  • Simplified real-time contact and lead data synchronization with third-party systems
  • Advanced GDPR toolset

Enhancements to accelerate citizen development
Citizen developers can more easily deliver new features based on the needs of the enterprise. Enhancements include:

  • Creating custom machine learning models without coding
  • New intelligent process management tools
  • New capabilities to configure integrations
  • PostgreSQL support
  • Support for a fail-safe Redis server configuration

Recommended Read: SendGrid Taps Carrie Palin as Chief Marketing Officer

Wrike Delivers Unified Digital Workplace with New Business Intelligence Connector and Integration Engine for Automating Workflows Across the Enterprise

By
PRNewswire
-
October 5, 2018
0
Wrike Delivers Unified Digital Workplace with New Business Intelligence Connector and Integration Engine for Automating Workflows Across the Enterprise

Connector to Tableau, Resource Management Tool, and Security Features Expand Offering for the Enterprise

Wrike Collaborate Conference – Wrike, the collaborative work management platform for high-performance teams, is unifying the enterprise with a single digital workplace that ensures work aligns with the most important business objectives. The company announced today at the Wrike Collaborate conference the following add-on options: a Business Intelligence (BI) connector to Tableau, the leading analytics platform; Wrike Integrate, an integration and automation engine; Wrike Lock, a customer-managed encryption keys feature; and Wrike Resource, a resource management tool. Wrike also announced that Wrike for Marketers will now include guest review capabilities; Wrike Proof, enhanced proofing and approvals; and Wrike Publish, Digital Asset Management (DAM) through integrations with Bynder and MediaValet.

“Work management in the enterprise requires more than simple task and project coordination”

“Work management in the enterprise requires more than simple task and project coordination,” said IDC Research Director for Social and Experiential Solutions Wayne Kurtzman. “Those looking to capture market share at this level need to deliver an open, flexible platform that centralizes effective and transparent collaboration, addresses complex security concerns, and delivers an intuitive user experience to calm the digital chaos that many organizations struggle with. Wrike is well positioned as an enterprise platform to empower high-performance teams that have been looking to overcome the challenges presented by digital transformation.”

Also Read: Alliance Data’s Epsilon Expands Relationship with Leading Technology Client; Launches Global Loyalty Program

Enterprises need advanced reporting to provide greater visibility into workflows and a deeper understanding of how work is impacting results. Combining the data generated in Wrike with their preferred BI tool will enable customers to connect activities and effort to business results. This allows executives to identify trends and opportunities to improve performance and maximize return on investment. Wrike’s new BI connector to Tableau is the company’s first step toward delivering seamless advanced reporting with sophisticated BI and analytics for the enterprise.

“Restricted visibility into workflows and BI based on siloed data has made it near impossible to glean meaningful insights,” said Stan de Boisset, Vice President of Americas Partners at Tableau. “Enterprises need a way to link work at the task and project level to actual results so they can spot trends, identify areas for improvement, and remove bottlenecks. By combining the data from Wrike with the BI gathered in Tableau, companies will be able to connect the granular details to the bigger picture and deliver a holistic view into the organization that executives can use to derive actionable takeaways for improving the bottom line.”

Also Read: Reltio Announces Support for Salesforce Customer 360 and the Adobe, Microsoft, SAP Open Data Initiative

Wrike Integrate allows users to seamlessly automate complex workflows at scale across people and teams with more than 400 cloud or on-premise applications. The automation engine makes it possible for organizations to move beyond basic, one-off integrations to comprehensive workflow automation quickly and easily. Wrike Integrate comes prepackaged with automated workflows, but can also be configured to meet the unique needs of the team, department, or whole organization, saving time and allowing users to focus on more high value, strategic work. Configuration of Wrike Integrate – from establishing integrations to automating workflows and creating new ones – is all done within Wrike and does not require technical or developer input, empowering users to build an engine that works for them.

“We see an enormous opportunity for collaborative work management platforms to become the digital workplace that helps organizations truly maximize their digital transformation efforts,” said Wrike Founder and CEO Andrew Filev. “Organizations of all sizes and particularly enterprises are looking to invest in technologies that will help them run more efficiently and effectively, which is why we have put a tremendous amount of time and effort toward ensuring our platform is the right balance of power and simplicity to meet a wide variety of needs. It was important to me that we build an open, flexible platform that offers advanced collaboration, work management, and automation capabilities that everyone can benefit from, as well as features and tools, like advanced security and reporting, with the enterprise specifically in mind.”

Also Read: Impartner Lays Foundation for Prescriptive, Predictive Engine to Optimize Channel Performance

Wrike Lock delivers unparalleled cloud data security because customers retain control through customer-managed encryption keys for all Wrike data. This provides greater visibility into all access and use of data, including the ability to monitor, approve, or reject requests for data and documents. External encryption key storage is managed independently from the data center and encryption keys to Wrike data are also encrypted, meeting stringent enterprise security requirements and giving even the most security-focused customers peace of mind. Wrike is also making access role customization available to all enterprise customers, enabling greater control over access at the individual user or group level, which is imperative in today’s highly collaborative workplaces.

One of the most requested features from customers is resource management. With Wrike Resource, teams can efficiently plan work, manage workload, and prioritize projects based on capability. The Workload view delivers complete visibility into each team member’s workload and availability. With the Effort Allocation feature, managers are able to indicate the number of hours needed for a task, divide the work between team members, and adjust the number of hours for each team member based on an individual’s workload and the number of days available.

Recommended Read: Confirmit’s Claire Sporton Recognized as 2018 CX Impact Award Winner

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