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The End of Brand Demolition

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The-End-of-Brand-Demolition-Guest-Post

smartologyImagine a world where it’s considered okay for salespeople to follow customers out of a store and trail them from shop to shop, perhaps into a café and then from the mall to their home. Then what if the sales rep continued popping up for the next month, asking about the dress the shopper had looked out. Pretty outrageous? However, that’s the status quo created by adtech online.

This is not normal. This is not good customer service or the best use of our brightest brains. It’s grubby, irritating and often fraudulent, with ad fraud estimated to cost US advertisers $7.2bn in 2017. This can be seen as brand demolition as opposed to brand building. Consumers have been growing increasingly uneasy with the current situation. As reported by the American Customer Satisfaction Index (ASCI’s), social media users are increasingly unhappy with their privacy protection and with the volume of advertising on social media sites.

This sort of marketing will stop. Consumers are tired of their data being disrespected and legislators have responded, as seen by the EU’s General Data Protection Regulation (GDPR) and the Californian Privacy act. Advertisers have also grown tired of brand safety scandals. The duopoly has cracked down on the use of third-party data, with Facebook removing ad-targeting functions and Google stopping brands using DoubleClick Id logs. At the same time, the shift to mobile, where cookies don’t work has meant current behavioral targeting can’t reach most internet traffic – with 57% of traffic currently coming from smartphones and tablets and forecasted to reach 3/4 of internet traffic by 2021.

Recommended Read: Interview with Mark Bembridge, CEO, Smartology

Since GDPR came into force in May, many clients have paused programmatic activity.

Marketers are nothing if not resourceful and have returned to their tool box once more. They’re increasingly looking to premium media titles for better campaign effectiveness and for the reputational halo benefits that being in a quality environment can deliver. As well as needing true brand safety. CMOs are also seeking tech innovations which can deliver highballs to consumers. Something that’s being looked at afresh is contextual advertising, where relevant ad experiences are delivered in real time to people depending on what they’re focusing on that minute.

This offers many advantages to brands, publishers and of course to consumers. Key in the post-GDPR era is the fact that because it’s contextual, no user data is stored.

When you add this to the way technology has stepped up through machine learning and natural language processing moving far beyond simple keyword usage to ensure even premium media placements are truly contextually matched, so no more Apple ads being served next to pieces about fruit growing.

Contextual campaigns, when compared with audience-targeted ones are more effective in delivering industry beating engagement rates. This is because they’re directly and immediately relevant to people. For instance, the Smartology London Business School campaign out performed all MOAT benchmarks. Viewability was 81.04% (over 50% higher than the MOAT recommendation). The campaign generated an impressive overall engagement rate of 1.03%, over twenty times the industry standard of a display ad.

Also Read: Smartology Unveils ‘SmartMatch’, a Bespoke Programmatic Platform for Publishers

Ada Launches on the Genesys AppFoundry

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Ada Launches on the Genesys AppFoundry

Ada’s Automated Chatbot Combines with Genesys Customer Experience Platform to Enable Enterprises to Provide Incredible 24/7 Customer Service

Ada announced its leading customer service chabot is now available on the Genesys AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact center solutions that powers 25 billion of the world’s best customer experiences each year. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

ada.support-_-Genesys

With Ada, Genesys customers can automate customer service from one easy-to-use platform deployed from a company’s website with a single line of code. By offloading phone calls, live chats and emails, Ada has helped enterprise companies – from telecom to financial institutions – reduce costs, increase productivity, and improve the overall customer experience.

“We’ve made powerful machine learning easy to deploy in a solution that saves time for both our clients and their customers,” said Mike Murchison, CEO of Ada. “We’re excited to be partnering with Genesys, who like Ada, is redefining what it means to provide meaningful customer service for the modern day consumer.”

Ada’s chatbot combines with the Genesys Customer Experience Platform to deliver true Blended AITM. By reducing the number of requests that escalate to assisted service, Ada empowers agents to focus on the more complex inquiries that deepen the customer-brand relationship. When a live agent is required, users are seamlessly escalated via Genesys Chat or Genesys Web Callback.

With full multilingual capabilities, Ada’s chatbot is also now available with Genesys PureEngageTM, an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.

Recommended Read: Adrealm Foundation to Hold First Press Conference

Facebook Gets Moat On-board for Video Ad Metrics

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Facebook Gets Moat On-board for Video Ad Metrics
Facebook Gets Moat On-board for Video Ad Metrics

Advertisers will be Able to Use Moat’s Measurement Platform for Facebook’s New Video Ad Play Metric

Facebook announced that it is changing the way its 3-second and 10-second video view counts are calculated. Until recently, these video view counts included the time period in which a viewer rewatched or replayed a video. Facebook will now include on the unrepeated time period for its the 3-second and 10-second video view metrics.

In its blog announcing the change, Facebook wrote, “We’re updating some of our video ad metrics to evolve our reporting of duration—the total amount of time a video was viewed—to focus more on consumption, the number of unrepeated seconds people watch. We’re also introducing new reporting for video plays and removing some metrics to simplify reporting.”

Also Read: Will Facebook Upstage Slack by Acquiring Redkix?

Facebook Gets Moat On-board for Video Ad Metrics
Courtesy: Facebook

Facebook adds Moat as Measurement Partner

Facebook also announced the launching of a new Video Play metric in the Ads Manager and Ads API. The new addition works on actual video plays instead of the impressions calculated during the video display in one’s News Feed.

Last year the company had explained how videos may not always play when an impression is reported due to someone’s settings, network or behavior. For example, if a person has autoplay turned off, their phone has a low battery or they’re in an area of low connectivity, videos—including video ads—would not autoplay.

“Marketers have also told us that they want a better way to measure when someone sees a video playing, which happens on average 70% of the time for videos in News Feed, versus when someone sees a video ad that has not played,” said Facebook, adding, “We give marketers a way to design a custom thumbnail to maximize the impact of their video ads by controlling what people see when their ad does not play.”

Also Read: Facebook Introduces Five New Features in Ads Manager App

Facebook says that in order to offer marketers a choice as well as a third-party verification in measuring their Facebook ads, it is introducing a new Video Plays metric in Ads Manager and the Ads API

“Businesses will soon be able to work with Oracle Data Cloud’s Moat Measurement products to measure the number of video ads that start to play. We’ll continue working with other partners to enable more third-party verification,” added Facebook.

Removal of redundant metrics

While advertisers have found a new way to track and verify video ad plays through the newly announced metric, Facebook clarified that it will be discontinuing two other metrics. “In an effort to simplify ad metrics and make it easier to understand how your ad performed, we’re removing 30-Second Video View and Video Percentage Watched because they are redundant with other metrics we offer and are used infrequently.”

The company added that these metric updates will be rolling out globally to all advertisers over the next couple of weeks.

Recommended Read: All You Need to Know About People-Based Marketing

SteelHouse Announces Industry First – Verified Visits Attribution

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SteelHouse Announces Industry First - Verified Visits Attribution

Reveals Full Value of Ads That Meet the IAB Viewable Standard

SteelHouse, a leading advertising software company, announces the broad release of its proprietary Verified Visits attribution model.

An advertising transparency pioneer, SteelHouse is now offering all of its clients Verified Visits, which reports visits to an advertiser’s site that come from an ad that meets the IAB viewability standard. That standard states that an ad must be “50% in view for one second or more.” The viewable standard was created to combat the false attribution of ads not viewable by human eyes as well as fraudulent non-human interactions delivered by bots or click farms.

According to SteelHouse, a Verified Visit results when a targeted user views a qualified ad served by SteelHouse then completes one of the following actions:

     1)    They click-through to visit the advertiser’s site
     2)    They visit the advertiser’s site within a period set by the advertiser – typically two hours.

If the targeted user views a qualified ad served by SteelHouse, but before visiting the advertiser’s site clicks one or more of the advertiser’s ads not served by SteelHouse, the visit is not reported as a Verified Visit and is not attributed to SteelHouse.

“Verified Visits is not just about revealing fraud. Advertisers have always known quality ad placement has a positive impact on their brand and their conversion results,” said Chris Innes, COO at SteelHouse. “Verified Visits brings a new level of transparency to advertisers by reporting which impressions meet the IAB viewability standard and which visits directly or indirectly resulted from those high-quality impressions.”

Recommended Read: VideoAmp Strengthens Engineering Team, Names Josh Nisenson as New SVP of Engineering

VoiceSense Wins Speech Technology Magazine’s 2018 Speech Industry Star Performer Award

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VoiceSense Wins Speech Technology Magazine's 2018 Speech Industry Star Performer Award

Company Recognized for Its AI-Driven, Speech-Based Predictive Analytics Technology for Building Personality Profiles and Forecasting Behavioral Tendencies

VoiceSense, an innovative provider of speech-based predictive analytics solutions, announced that the company has won Speech Technology Magazine’s 2018 Star Performer Award for its groundbreaking speech-based predictive analytics technology used to build AI-driven personality profiles that forecast behavioral tendencies.

Speech Technology Magazine’s Speech Industry Awards recognize key influencers, important technology innovators and impressive client-side deployments from across the speech technology industry. VoiceSense has been acknowledged as a Star Performer for its contribution to the overall growth of the speech technology industry over the past twelve months.

The VoiceSense technology works by analyzing the typical speech patterns of individuals, leveraging prosody, the non-content features of a person’s speech, such as intonation, pace and emphasis. VoiceSense assesses over 200 prosodic speech parameters and builds an AI-driven personality profile of an individual’s characteristics, such as if the person is risk-averse or risk-tolerant, impulsive or careful, honest, conscientious, sociable and other factors that organizations want to identify when they want to learn how to approach customers, increase sales, evaluate financial risk and recruit the right employees as well as other scenarios.

Also Read: Vestorly Adds Financial Services Veteran Larry Roth to Advisory Board

Since VoiceSense leverages the non-content parameters of speech, its technology is language- and culture-independent. The audio input used ranges from real-time phone interactions to recorded voice or video interviews, enabling both real-time responsiveness and offline trends-tracking over time.

The outcome of VoiceSense’s analysis is a predictive score for a specific behavior, which is then automatically integrated into an organization’s decision-making processes and CRM data. VoiceSense significantly shortens and improves decision-making processes and is used by customers in various markets, including customer analytics, financial services, healthcare, human resources, entertainment, next-generation personal assistants and call centers.

For example, in the financial services sector, banks use VoiceSense to flag high-risk customers before granting loans, while in the healthcare sector, mental health professionals use VoiceSense as an automatic, remote tracking system that detects changes in patients’ health status.

“As AI and machine learning advance by leaps and bounds, the speech technology industry is being transformed. You can see those exciting changes reflected in this year’s Speech Technology Awards, where the companies we are honoring enable everything from better customer service to diagnosing illnesses,” said Theresa Cramer, Editor of Speech Technology Magazine. “Congratulations to this year’s winners! The Speech Technology Magazine team can’t wait to see what you come up with next.”

“We are proud to be recognized with this award and its important validation of our growing leadership position in the market,” stated Yoav Degani, CEO at VoiceSense. “Over the past year, the demand and use cases for our technology have expanded significantly and we expect to be making a number of interesting customer announcements in the coming months.”

Recommended Read: Yext to Deliver Insights on How Voice Technology Is Changing Business at VOICE Summit

Instagram Adds Time-Spent Dashboard to Tell Screen Zombies, “You Are All Caught Up!” and How

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Instagram Adds Time-Spent Dashboard to Tell Screen Zombies, "You Are All Caught Up!"
Instagram Adds Time-Spent Dashboard to Tell Screen Zombies, "You Are All Caught Up!"

Time-Policing Is Live on Instagram; Focuses on Screen Zombies Who Spend Too Much Time on The Apps and Are Susceptible to Suicide, Bullying and Fake News

Last week, I was talking to a few VPs of Product Marketing, for the Interview Series, about the validity of 30-second videos and their performance! Looks like, Facebook heard it all… (speculation!) After an unknown source leaked screenshots from the Time Well-Spent movement in June, we knew this feature was obviously going live; but not when. It came a month too soon, I guess.

Facebook Declares Time-Policing is Real and It’s Screen versus Life 

Focus on preventing suicides, mental illness, live accidents, cyberbullying, trolling, and fake news 

After Scroll-Free September and shadow ban hysteria last month, it’s Facebook’s turn to police the time spent on Instagram and keeps zombie scrollers out of ad analytics and marketing metrics. Facebook and Instagram have adopted a new screen-time analytics technology to help people manage their time, data and interactions judiciously on social media.

The latest Instagram update features an activity dashboard and a reminder of how much time you have spent and the number of notifications seen. Seen as a step to keep screen zombies and cold scrollers away from social gazing, the new technology has come about after Facebook’s had hours of discussions with mental health experts and organizations.

At the time of this announcement, Aaron Brooks, Co-Founder of Vamp said, “New screen-time management dashboards have started to appear for users in the US and will be rolled out over the coming weeks. The feature will show users how much time they have spent on the app (desktop time not included) and alerts can be set to self-regulate use.”

In their latest blog, Ameet Ranadive, Product Management Director at Instagram and David Ginsberg, Director of Research at Facebook said, “We have a responsibility to help people understand how much time they spend on our platforms so they can better manage their experience. In December 2017, we shared insights about what the team at Facebook is doing to create experiences that help people connect and build relationships.”

Aaron continued, “Research agrees, we’ve turned into a generation of zombie scrollers and with social media here to stay, and the majority of us benefiting from it socially or professionally, it’s important we find a way to have it as part of our lives in a healthy way, particularly with the explosion of virtual reality imminent.”

via Facebook_Instagram
via Facebook_Instagram

Brands have a tough road ahead, as Facebook has launched a new set of dashboards for the Instagram app to wean users away from spending too much time on their feeds. For parents and medical experts, this is a welcome step. For marketers, it means that you have to now fight with Facebook’s advertising standards to actually feature in the limited scroll time that users may choose to opt for, once they choose auto cut-offs on their social engagements.

It is evident that Facebook’s collaboration with Scholastic and The Yale Center for Emotional Intelligence, Stand for Children, Harvard’s Making Caring Common and other experts to develop “kindness” curriculum and launch the Kind Schools Challenge, have enabled Facebook’s technology team to draw on their analytics in developing the time-spent dashboard, starting with Instagram.

Wanted to Check Screen Time? Look To IGTV!

Goodies for social media and customers alike!!!

At the launch of IGTV last month, Aaron had mentioned how Instagram had successfully managed to cover for Facebook.

Then, Aaron said, “The launch of IGTV is really exciting because it now means that Instagram covers all the bases. Influencers will be able to post photos and videos to their feed, make Stories that last for 24 hours, stream live videos and make these new 60 minute ‘TV shows.”

In addition to the time-spent analytics, the social advertising platform also reiterated their commitment to improve News Feeds and deliver more relevant posts that proactively suggest what you should follow, and what not, based on your choices and historical scrolling patterns. On Instagram, you now have the option to see “You Are All Caught Up” message, in addition to blocking offensive content and turning on ‘bullying’ filters.

Facebook has said that it’s part of their ongoing mission to prevent suicides and wean teens and kids from staring at their screens for a very long time.

Facebook, Your Attention Please!

To make social media safer and more productive for customers, these are the five things that the Product Marketing Teams at Facebook and Instagram should do in the future—

  1. Provide Instagram users with Time-Spent analytics on which profiles they stare and stalk the most!
  2. Video time-spent analytics for each feed
  3. News versus Videos versus Social Posts – which did the best?
  4. Suicide Prevention Messaging (much like “I am Safe” notifications)
  5. Build filters and send notifications on post-duplication, screenshot sharing, and Fake News alerts.

In this drive, we sense AI and machine learning labs could play a much bigger part, especially attributing to technologies like AI for video search, content discovery, audio detection, and semantic analytics. Let’s hope that marketers can deliver their best in the small window available on Instagram and Facebook.

TechBytes with Blake Brannon, VP Products, OneTrust

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Blake Brannon

Blake Brannon
 VP Products,  OneTrust

Meeting GDPR guidelines is an on-going disruption that has made most businesses stand up and look beyond their traditional data privacy standards. How do cookies fit into all the hustle-bustle of GDPR? OneTrust’s Blake Brannon provides insights on Cookiepedia and how it helps their large partner network to support Privacy Initiatives, including GDPR.

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Tell us about your role at OneTrust and the team and technology that you handle.

As VP of Product, I oversee all aspects of product development and manage a global team of product managers, developers, and engineers and we work together to make OneTrust into the industry’s leading privacy management software.

What is the state of privacy management software in 2018?

The General Data Protection Regulation (GDPR) made privacy top of mind for many companies, and as a result, we saw a rapid growth in customer adoption and use of OneTrust for their GDPR activities. Now that we are living in a GDPR world, it’s important we continue to advise our customers that privacy programmes are an on-going process, not a one-and-done initiative.

OneTrust was born out of our own personal appreciation of the importance of privacy and the economic and personal impact it has on both businesses and individuals. As the regulatory landscape and market expectations evolve so will our software. We’re looking ahead to changes in existing and future regulations such as ePrivacy (Cookie Law), HIPPA, Privacy Shield, Binding Corporate Rules (BCR), and Cross-Border Privacy Rules (CBPR). Because of this, the OneTrust product line will continue to expand to support further initiatives undertaken by CIO, CISO, privacy officers, legal and compliance teams as they come together to tackle and simplify data-driven operations around privacy management.

OneTrust will continue to lead in the privacy management space. We have the most comprehensive technology with a 200+ member R&D team driving product innovation with 16 patent awards. Our technology is backed by world-class privacy research and 100 certified privacy professionals in-house. Our customers are supported by a globally available services team, large partner network and an active user community from our PrivacyConnect global workshop series.

Tell us about Cookiepedia and how it helps large partner network to support Privacy Initiatives?

OneTrust owns and operates Cookiepedia, the world’s largest database of cookie and tracking technologies. Cookies are a small text file usually stored on a user’s browser that serves a variety of purposes – from remembering that a user is logged in to delivering targeted advertisements. New privacy regulations have encouraged companies to update their cookie notification banners to provide users detailed information on what tracking technologies they use and provide options for consenting to these technologies.

In order to understand what tracking technologies a customer may have on their website, OneTrust runs a website scan and organizes the cookies, tags, pixels, etc. into groups based on the Cookiepedia database of 6 million cookies and tracking technologies. Some cookies are strictly necessary, while others are used for social media or advertising purposes. Our customers can then sort their cookies by type and offer their website visitors the option to opt-in or out of specific cookie groups and subgroups.

How important is Consent Management for Publishers?

Publishers, or websites that provide content through advertisements, know consent management is vital under GDPR. In order to deliver highly relevant ads, publishers must get a user’s consent to capture their personal details before they offer up personalized advertisements.

OneTrust helps communicate a user’s preference from a publisher to an ad tech vendor. We were proud to be the first commercially-available consent management provider to adopt the IAB Europe Transparency and Consent Framework, which is quickly becoming the standard consent framework for publishers and ad tech vendors.

We help publishers obtain valid consent and share consent preferences with ad tech vendors for compliant ad delivery. Publishers leverage OneTrust’s consent user interface to capture consent from a user and, if approved, share those preferences with ad tech vendors, in adherence to the user’s choice. This is mission critical to both publishers and vendors to deliver highly relevant ads to consenting individuals.

How does your OneTrust Data Subject Requests tool technology help companies adhere to GDPR?

Under the GDPR, data subjects (people in the EU) have certain rights over their data. Now individuals can request from a company access to their data, deletion of their data, data portability and more. For many companies, processing these requests can be a complicated process. You have to receive the request, route it to the right people in the organization to process, and know where the person’s data exists within the organization. The OneTrust Data Subject Access Rights (DSAR) tool helps companies manage these requests from start to finish. We provide an online web process that’s available in 100+ languages for people to submit their requests. Then those requests are routed into the OneTrust platform so the right teams and systems are notified to process and complete the request. We the company needs to get in contact with the data subject, we provide a secure communications portal. Once the request has been completed and the data subject is satisfied, OneTrust can automatically delete any attachments associated with the request and keep a record that the request was completed for compliance purposes.

What are the core tenets of your technology driving GDPR Compliance?

There are four core tenets that make OneTrust the leader in privacy management.

We have the most comprehensive privacy management platform of tools in the market and a 200 member global R&D team driving product innovation with 16 patents awarded and counting,

We are built on world-class privacy research with over 100 certified privacy professionals in-house and on-going regulatory research from our global team,

Our customers are supported by our expert, multi-lingual global services team and large partner network, and finally

Our large active user community, which has thousands of members sharing best practices across global PrivacyConnect workshops

Because of these strong tenets, we have more than 1,500 global enterprises choosing OneTrust for their privacy programme management, including 200 of the Global 2,000 and the many of the world’s largest and most complex companies.

How do you prepare for your customers for the post-GDPR era?

We see GDPR as the beginning of a seismic shift towards data protection awareness and regulation. We anticipate more global privacy laws to be drafted and passed in the EU and beyond. More companies every day are coming to OneTrust because they realize the expanded benefits of protecting user privacy and want to leverage technology to automate many of their GDPR processes.

Our current customers are implementing new modules and expanding their privacy programme in areas like marketing compliance and vendor risk management. GDPR was a compelling event to ignite the global conversation on privacy and OneTrust will continue to evolve to meet the growing demands of our customers.

Thanks for chatting with us, Blake.

Stay tuned for more insights on marketing technologies. To participate in our Tech Bytes program, email us at news@martechseries-67ee47.ingress-bonde.easywp.com

Interview with Oksana Sokolovsky, Co-Founder and CEO, Io-Tahoe

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Oksana Sokolovsky

[vc_wp_text]“Visual search that ties objects to relative information will become one of the key enablers in data-driven sales.”[/vc_wp_text]
[easy-profiles profile_twitter=”https://twitter.com/oksana_rokitt” profile_linkedin=”https://www.linkedin.com/in/oksana-sokolovsky-b2739b/”]

Tell us about your role and journey into technology. What made you launch Io-Tahoe?

I fell in love with technology after I realized how powerful and enabling it can be. My passion for IT developed in the mid-1990s. I pursued my MS in Computer Science and started my career in Technology after completing my Masters in Psychology. Since then my passion has grown as I see modern technologies constantly evolving, growing and enabling achievements that were beyond our imagination even 20 years ago. I strongly believe that technology will continue to change the world and I want to be part of driving the positive change that technology brings.

Having spent over 20 years in IT at some of the world’s largest investment banks, where I was responsible for driving transformation, I faced constant challenges related to data on a daily basis. Being unable to find a platform that could address such challenges spurred my business partner, (Rohit Mahajan, CTPO) and I, to develop a product we knew could tackle the common problems that we, and so many organizations continue to face. Now, we take great satisfaction in making our vision a reality and seeing Io-Tahoe help organizations address their data discovery, data management and data governance challenges.

How big is your team and what drives them to succeed in meeting small-term and long-term marketing goals at Io-Tahoe?

We have just over 50 employees at Io-Tahoe, with a presence in the US, UK, India and Ukraine. Our primary focus is on developing a product that will solve the problem we set out to address. The team is constantly focused on making that happen. What motivates the team is solving real-world business problems, and obtaining constant feedback from the market. Every customer we engage with relates to our product and identifies with the problem statement we set out to solve. This inspires all of us! We know that we are enabling organizations to solve a real challenge with our product. We all love the pace and high energy of a start-up environment. As a team, we work together to educate the industry on our product, actively engage with the market, customers and analysts, to help increase brand awareness and product growth.

How do you leverage AI/ML and Data Science at Io-Tahoe to scale your revenue goals?

Our product utilizes Machine Learning (ML) to discover data, extract insights, patterns and relationships that can be used to make decisions. Our data catalog is also ML powered and as such enables customers to advance their data management processes. By using machine learning algorithms and heuristics enterprises can quickly and automatically discover and untangle the complex maze of data relationships, making for a smart data discovery process.

Our platform uses machine learning to identify relationships within databases and data lakes. Mismatched column names and other structural issues are transcended, as Io-Tahoe looks beyond schema or metadata and performs ML analysis of the actual data. This analysis is supervised, allowing domain experts to confirm or reject discovered relationships, which eliminates false positives and makes subsequent analysis more accurate. Relationship discovery is a core underpinning of the platform, that powers subsequent AI-assisted Data Catalog and element tagging. This allows the business user to have meaningful interaction with the data elements and to leverage the power of ML driven discovered information about data at their fingertips. As a result, we enable smart data analytics that businesses can leverage to increase revenue and drive cost optimization.

Are data marketing technologies pushing the boundaries of present-day brand engagement and customer experience? 

There’s no doubt that technology has pushed and continues to push the boundaries, this applies not only to marketing, but also to running other aspects of a business. The advent of social media and digital marketing is an example of technology requiring marketers to re-evaluate their marketing mix. However, some traditional marketing techniques are still effective alongside next-generation marketing technologies. Marketing is increasing influential to business success, so the real beauty lies in being able to use the insights from the data points to deliver relevancy throughout the entire customer journey.

How often do you measure the performance of your marketing analytics and sales reporting?

We undertake regular reporting every two weeks, monthly and on a quarterly basis. Looking at the performance of sales and marketing consistently allows us to drive enhancements in the process and move closer to meeting our business objectives.

How do you prepare for the post-GDPR era? What benefits do you extend to your customers and employees as part of the GDPR preparedness?

GDPR is definitely here to stay. Some firms may see GDPR as a constraint, however, most view it as a positive change which ultimately protects an individual’s information. We see GDPR as an opportunity that will pay dividends to those firms that actively embrace data protection and security. Discovering where sensitive data resides across a large heterogeneous enterprise is one of the most important steps in GDPR compliance. Employing machine learning to discover and catalog that data, regardless of where it is, can make what’s been a tedious, onerous task far easier to complete.

What are your predictions on the most impactful disruptions in data-driven sales transformation?

Data-driven sales transformation is going to be key in the global economy. I think visual search that ties objects to relative information will become one of the key enablers in data-driven sales. AI will also play an important role in transforming data-driven sales and enabling smart decisions. For example, today, customer searches are accelerated based on data from previous searches and purchases. Imagine what predictive AI will do in the future when based on analysis of data? Customers are already guided to what they can potentially buy or learn and more and more companies are building next-generation AI driven technologies to make this even smarter. It’s amazing how data is powering and fuelling our world! And of course, economies.

What startups in the technology industry are you watching keenly right now?

I am always interested to see what new business may emerge in the data discovery and the machine learning space. There are so many start-ups with many interesting innovations in technology; and while I don’t want to point to any of them directly, I carefully watch to see what solutions are entering and growing in the market.

How do you prepare for an AI-centric world as a business leader?

You can’t necessarily prepare for an AI-centric world, you need to embrace it! AI will help move us forward as we evolve and grow. As a business leader, I am glad that we live in an era where ideas that we once couldn’t even imagine are now becoming a reality. I would like to see AI driven education play a role in generating even more technological advances over the next decade.

How do you inspire your people to work with technology?

We work hard to create an environment where the team is part of the positive change that technology brings. I believe that every person in the organization matters. Fostering an inclusive environment that promotes teamwork and innovation puts less emphasis on organizational hierarchy and means we can definitely leap forward in advancing our technology. That’s at the core of inspiring and motivating our technology teams.

One word that best describes how you work.

Efficiently.

What apps/software/tools can’t you live without

I like many apps and tools both professionally and personally, but there isn’t any particular app that I can’t live without. Our lives have changed significantly and we have become digitally enabled; therefore the mixture of software available allows us to get many things done more effectively. For example, it could be an online banking app or Jira software for development management processes.

What’s your smartest work-related shortcut or productivity hack?

My productivity hack is being able to multitask while staying focused. I believe in setting daily goals and checking actions off my list. As a CEO and Co-Founder, of course I have to prioritize – focusing on important or critical items helps with my productivity. I also try to keep meetings short – this means my teams and I can use our time efficiently during the course of the working day.

What are you currently reading? (What do you read, and how do you consume information?)

The Innovator’s DNA by Jeff Dyer, Hal Gregersen and Clayton M. Christensen. I am really enjoying this book as it re-emphasizes innovation is driven by listening, observing, talking to others and advancing your own thoughts through engagement with the world around you. More importantly, it’s about challenging the status quo. I have realized that I prefer reading hardcover books. It may be considered old-fashioned, but I enjoy reading and feeling the book in my hands. I obviously read up on the news, current affairs and other various updates digitally, but when it comes to reading books I default to the old-fashioned style!

What’s the best advice you’ve ever received?

The best advice I have received and can therefore give is – don’t be afraid to take risks, don’t worry about challenging the status quo and become comfortable with change – it’s the only constant in life, professionally (and personally). Business opportunities can come from the most unexpected places or people, always evaluate such opportunities as they could set your career on a completely different course or trajectory.

Something you do better than others – the secret of your success?

Being straightforward and true to my core values helped me throughout my career. Being able to stay focused on what is important and delivering tangible results. Being able to stay the course, even when the odds are against you; believing in my vision even when it gets tough, has truly been the secret of my success!

Thank you, Oksana! That was fun and hope to see you back on MarTech Series soon.

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Oksana Sokolovsky is the Co-Founder and CEO of Io-Tahoe. She is an Ex-Wall Street executive turned entrepreneur. She has demonstrated strong leadership, technical and business expertise during her 20+ years working for the names JPMorgan Chase, Deutsche Bank, Morgan Stanley and more. Oksana was born in Ukraine and graduated summa cum laude with a B. A. and M.A. in Clinical Psychology and an M.S. in Computer Science from Long Island University.

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Io-Tahoe

Io-Tahoe is a pioneer in machine learning-driven smart data discovery products that enable organizations to discover data across a wide range of heterogeneous technology platforms, from traditional databases and data warehouses to data lakes and other modern repositories, helping enterprises trace data elements across their systems in spite of outdated metadata definitions. The product utilizes machine learning algorithms to dramatically increase the accuracy, intelligence and speed of learning of complex data elements and data relationships throughout the entire business environment. Our product has been custom-built by a team with a deep understanding of data challenges, giving us first-hand insight and appreciation into our customers’ diverse and complex data needs. Our product is particularly valuable to businesses with large numbers of customers and diverse data sets, such as those in the financial services, utilities, retail, transportation, insurance, healthcare and manufacturing industries.

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[mnky_heading title=”MarTech Interview Series” link=”url:https%3A%2F%2Fmartechseries-67ee47.ingress-bonde.easywp.com%2Fcategory%2Fmts-insights%2Finterviews%2F|||”]

The MTS Martech Interview Series is a fun Q&A style chat which we really enjoy doing with martech leaders. With inspiration from Lifehacker’s How I work interviews, the MarTech Series Interviews follows a two part format On Marketing Technology, and This Is How I Work. The format was chosen because when we decided to start an interview series with the biggest and brightest minds in martech – we wanted to get insight into two areas … one – their ideas on marketing tech and two – insights into the philosophy and methods that make these leaders tick.

Zendesk Launches Integration with WhatsApp Business Solution

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Zendesk Launches Integration with WhatsApp Business Solution

Limited Access Integration Enables Seamless and Scalable Customer Service Between Businesses and Their Customers Directly on WhatsApp

Zendesk, Inc. announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.

By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. Customers can opt-in to receive updates and notifications such as purchase receipts, shipping changes or flight times directly in WhatsApp.

“Customers want to communicate with businesses as easily and seamlessly as they do with their friends and family,” said Mikkel Svane, Zendesk CEO and founder. “WhatsApp has quickly become the messaging app of choice, particularly in Asia Pacific and Latin America. With this new integration, we’re helping businesses stay connected with their customers globally.”

Also Read: Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Businesses want a single, integrated place to manage all the interactions happening across different channels such as chat, phone, email, and messaging apps like WhatsApp. Zendesk now has the capability to help businesses around the globe put their customers first by better managing inquiries using the WhatsApp integration.

1mg, India’s leading consumer health platform, provides omnichannel support with Zendesk, and has seen success with their early access WhatsApp integration.

“WhatsApp is one of the most popular communication channels in India.  With the integration, we can easily manage customer conversations in one place directly with Zendesk, just like we do with every other channel,” said Jehan Jit Singh, customer experience lead at 1mg. “With Zendesk and WhatsApp, we are now able to offer a faster and more convenient mode of communication. We handle over 20 percent of our order status inquiries daily with WhatsApp and Zendesk, which is much faster than traditional methods.”

Recommended Read: Zendesk Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product

musical.Ly and Tiktok Unite to Debut New Worldwide Short Form Video Platform

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Musical.Ly and Tiktok Unite to Debut New Short Form Video Platform

Upgraded App, Titled TikTok, Now Available Globally

Two of the world’s fastest-growing short-form video apps, musical.ly and TikTok, announced that they will unite to create a new global app. The newly upgraded platform, which keeps the TikTok name, creates a unified user experience, debuts a new logo and user interface, and offers greater capabilities for video creation. By bringing together the best of TikTok and musical.ly, TikTok now becomes the world’s number one go-to destination for short-form video content creation and consumption.

The upgraded app will offer users an effortless, compelling, and personalized viewing experience. Existing creators’ account, content and fan base will move automatically to the new TikTok app, where creators will keep all of their preexisting content and fans while enjoying the opportunity to reach a bigger and more diverse global audience than ever before.

TikTok incorporates the most popular elements of both apps with a feed that highlights the users’ community, in addition to a “For You” feed that uniquely serves a curation of personalized video recommendations based on viewing preferences. The app will also introduce new upcoming features including:

  • A “reaction” feature that allows users to react to friends’ videos directly from the phone;
  • Enhanced creative tools like interactive gesture filters unlock features such as funhouse mirror camera effects;
  • VR-type filters that can be activated just by blinking;
  • Green screen-like background effects.

Also Read: Streaming Video Alliance Combats Piracy of Online Video Content with Publication of Considerations for Forensic Watermarking

Alex Zhu, co-founder of musical.ly and Senior Vice President of TikTok, said “musical.ly recently reached a new milestone of 100 million monthly active users and we are excited to enter into a new chapter. TikTok, the sound of a ticking clock, represents the short nature of the video platform. We want to capture the world’s creativity and knowledge under this new name and remind everyone to treasure every precious life moment. Combining musical.ly and TikTok is a natural fit given the shared mission of both experiences – to create a community where everyone can be a creator.”

The new TikTok app provides inspiring content, better ways to connect fans and creators, and easy-to-use video capturing and editing tools that empower creativity and allow every user to share and celebrate their memorable moments through short video clips that make every second valuable. As part of TikTok’s commitment to creators, TikTok will launch a series of new creator programs to provide technical support, performance insights and guidance on growth strategy.

TikTok is committed to creating a positive environment for users and creators. In addition to an enhanced user experience, TikTok is launching a new safety center dedicated to providing tips and resources to help users navigate a range of topics and build an online experience that feels safe and welcoming. The upgraded app also offers a new digital wellbeing feature with a screen time management alert when users have been on TikTok for more than two hours.

TikTok is available now to new users everywhere via the App Store or Google Play stores. Existing musical.ly users will automatically upgrade to TikTok when they update the current app.

The new platform enables users to engage with an expanded network available in app stores throughout North AmericaLatin America, EMEA, and Asia.

Recommended Read: Salesmate CRM Launches Built-in Phone to Supercharge Sales Experience

CoreMedia Named Visionary By Gartner In Web Content Management

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CoreMedia Named Visionary By Gartner In Web Content Management

2018 Magic Quadrant Recognizes CoreMedia for Ninth Straight Year

CoreMedia, provider of a global content platform for orchestrating and delivering consistent, personalized experiences to any digital touchpoint, today announced it has been positioned by the technology analyst firm Gartner, Inc. as a Visionary in the 2018 Gartner Magic Quadrant for Web Content Management.

This marks the ninth consecutive year CoreMedia has been recognized as a Visionary in the report. CoreMedia believes its position in the 2018 Gartner Magic Quadrant for Web Content Management validates the company’s strategy to focus on enabling category leaders in all industry segments to take their online business to the next level by delivering iconic and personalized brand experiences quickly and at scale.

According to Gartner, “WCM is more important than ever for digital transformation and optimization, so there is increasing pressure to ‘get it right this time round’. After studying this report, decision makers keen to deliver effective digital experiences will be better placed to identify the most suitable vendor” .

Also Read: Episerver Named a Visionary in the 2018 Gartner Magic Quadrant for Personalization Engines

At CoreMedia, we recognize the importance of content and are pleased to once again be included in this industry report.

It’s been a year of tremendous growth for CoreMedia. The company has continued to expand its global partner ecosystem and is establishing itself as the leading cloud-based content partner for companies in the retail and luxury fashion industry.

“We believe that this recognition, as well as our recent placement in Gartner’s 2018 Magic Quadrant for Digital Experience Platforms, shows we’re on the right track when it comes to online customer experience,” said Doug Heise, VP of Marketing at CoreMedia. “Creating iconic experiences is a strategic move for brands today because it’s the most effective way to avoid becoming a commodity. Our clients use our content cloud to innovate and do things they’d never thought of before. And that really is extraordinary.”

In the last 18 months, CoreMedia has expanded its market presence considerably. In addition to growing its worldwide technology ecosystem and increasing annual recurring revenue by 28%, CoreMedia added 15 new customers to its roster of leading global brands, including some of the world’s top luxury fashion labels and eCommerce leaders.

Based in Hamburg, Germany with offices in London, Arlington, and San Francisco, CoreMedia is the complete content platform, providing the smart, omnichannel approach to content management, advanced asset management, and eCommerce integrations. The company’s platform for industry leaders features an intuitive editorial interface, unbeatable flexibility, plus robust scalability and extensibility for the world’s biggest brands.

Recommended Read: Leanplum Named a Leader in Gartner’s 2018 Magic Quadrant for Mobile Marketing Platforms

Lynn Vojvodich Appointed to the Looker Board of Directors

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Lynn Vojvodich Appointed to the Looker Board of Directors

Looker, a leading data platform company, announced that Lynn Vojvodich has joined the company’s Board of Directors.

@lvojvodich joins Looker’s Board of Directors. @lookerdata

Formerly EVP and CMO of Salesforce, Ms. Vojvodich has spent more than two decades building and transforming enterprise software companies, as well as advising start-up and growth-stage technology businesses. Prior to joining Salesforce, she was a partner at Andreessen Horowitz where she developed go-to-market strategies for portfolio companies.

“Lynn has decades of proven success guiding and growing companies,” said Frank Bien, CEO of Looker. “Her leadership and experience will be invaluable to Looker as we continue our rapid growth and expansion. We’re thrilled to have Lynn join our Board.”

“Looker is a very well positioned company in an increasingly relevant industry,” said Ms. Vojvodich. “The company has impressed me with its strategic vision and its strong and healthy corporate culture. I look forward to working with Looker’s leadership team during the company’s next stage of growth.”

Also Read: MapR Unveils Major Data Platform Update for AI and Analytics

Ms. Vojvodich currently sits on the Board of Directors for Ford Motor Company and Booking Holdings (formerly known as The Priceline Group). She holds a B.S. in Product Design and Mechanical Engineering from Stanford University and an MBA from Harvard Business School.

Looker is a complete data platform that offers data analytics and business insights to every department, and easily integrates into applications to deliver data directly into the decision-making process. Over 1,600 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures, First Round Capital, Sapphire Ventures and Goldman Sachs

Recommended Read: Cisco’s Former CIO & SVP Of Operations Rebecca Jacoby Joins Apptio Board Of Directors

Outbrain Appoints Vice President For US Marketing

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Outbrain Appoints Vice President For US Marketing

B2B Marketing Strategist Erin Mccallion Joins the World’s Leading Native Advertising Platform

Outbrain, the world’s leading native advertising platform, announced that Erin McCallion is joining the company as Vice President for US Marketing. This is a new role at the company as it enters a period of growth and transformation.

“Erin is joining Outbrain at a pivotal time as we focus on innovating and transforming our platform to personalize the Web for every user and offer increased brand safety to brands and publishers,” said Matt Crenshaw, General Manager US at Outbrain. “Erin has an exceptional track record and we are very excited to have her on board as we carve out new opportunities for marketers and publishers and increase trust and transparency across our network.”

Also Read: Outbrain Acquires AdNgin to Further Enhance the Reader Experience

As Vice President, McCallion will be responsible for US marketing as well as global communications and public relations initiatives. She brings 20 years of experience to the role having developed successful brand strategy, communications and go-to-market initiatives for advertising technology, traditional and digital publishing organizations. She most recently served as Vice President of Global Marketing at Mediaocean where she oversaw marketing and public relations launching acquisition and retention initiatives engaging the largest and most influential agency holding companies, media sellers and brand advertisers.

“Outbrain is the pioneer in the content discovery space and I am thrilled to join them at such an exciting time for the industry,” said Erin McCallion. “As we actively release new solutions that will transform audience engagement capabilities for publishers and advertisers, there is an amazing opportunity to tell the next chapter in Outbrain’s story and I look forward to working with the team here to do that in the months ahead.”

Recommended Read: comScore Announces Campaign Ratings to Solve Cross-Platform Video Ad Measurement Challenge

Airpush Announces Acquisition of General Mobile Corporation (GMobi)

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Airpush Announces Acquisition of General Mobile Corporation (GMobi)

Leader in Mobile Ad Tech Adds OEM Mobile Services Powerhouse to It’s Expanding Global Network

Airpush, the mobile advertising leader integrated into over 300,000 mobile apps, announced the purchase of General Mobile Corporation (GMobi), a global provider of mobile Internet services and products driving revenue in emerging markets for mobile device Original Equipment Manufacturers (OEM’s). With this latest acquisition, Airpush now provides app developers with a comprehensive monetization platform encompassing a wide variety of revenue verticals such as advertisements, data and idle resources monetization.

GMobi reaches over 200 million users, with blue chip clientele including leading tech, retail and gaming brands such as Cheetah, Amazon, Uber and Baidu, among others. The acquisition of GMobi will complement Airpush’s existing mobile technology services in addition to its disruptive and high performing monetization and advertising solutions.

The new mobile solutions leverage advanced ad conversion metrics to gain increased user discovery to enhance sales capabilities. For Airpush customers, the GMobi acquisition means greater value via content delivery and end-user experiences.

Also Read: TransUnion Completes Acquisition of iovation

“We’re excited to revolutionize how brands connect with consumers,” said Paul Wu, founder and CEO of GMobi. “Combined, GMobi and Airpsuh technologies will transform mobile advertising experiences.”

“Joining forces with GMobi gives advertisers access to a unique audience that is not available through other channels,” said Stefans Keiss, CEO of Airpush. “It’s a great basis for development and scaling of a new product (AI for App Monetization) that will completely change the way developers and OEMs monetize.”

Winner of the DataWeek “Top Innovator in Advertising Data” award and recognized by Forbes as one of America’s “Most Promising Companies,” Airpush is a worldwide leader in digital advertising solutions. With powerful platforms integrated into over 300,000 mobile app, mobile web, and virtual reality properties, as well as one of the world’s largest consumer data marketplaces, Airpush provides some of the most diverse and highest performing monetization and advertising solutions in the industry. Founded in 2010, the company has approximately 250 employees and offices in Los Angeles and Bangalore, along with sales regions in all major markets.

Recommended Read: Xpressdocs Names Jim Wright as New CEO

SaleScout Data Solutions and Demand Gen Report Team up on State of Database Quality Report

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SaleScout Data Solutions and Demand Gen Report Team up on State of Database Quality ReportSaleScout Data Solutions and Demand Gen Report Team up on State of Database Quality Report

Study Shows That B2B Organizations Strive to Improve Database Effort, While 83% Rely on Old or Outdated Data

SaleScout Data Solutions and Demand Gen Report have released the 2018 State of Database Quality Report, which is compiled using data gathered from Demand Gen Report’s2018 Database Strategies & Contact Acquisition Survey. SaleScout Data Solutions is a leading B2B sales and marketing data solutions provider used by enterprise companies to accelerate growth and revenue. Demand Gen Report is an online publication serving B2B marketing professionals.

The report shows that while B2B buyers expect a buying experience that is only available with the right data at the vendor’s disposal, companies continue to look for ways to overcome hurdles created by their database when trying to personalize the buying experience and build audience-focused campaigns. Specifically, the report details how B2B organizations should tackle the problems thriving in their database, including:

Also Read: TechBytes with Jean Chen, VP Marketing, SaleScout

  • Key data points that companies should collect;
  • The foundational processes required to keep data at the highest quality with minimal resources;
  • Where third-party data providers come into play and how they can further help alleviate data accuracy problems; and
  • How progressive B2B companies are getting their database strategy right.

“The results of the study show that companies want to target specific market segments, identify key stakeholders and collect information about buyer behavior, but the vast majority are working with outdated information and lack the time and resources for improvement,” said Chris Lynde, CEO of SaleScout Data Solutions. “This problem isn’t as insurmountable as it may seem. Customers should hold their data vendors to a high standard and settle for nothing less than 95% accuracy.”

Headquartered in the heart of Colorado’s high-tech community, SaleScout Data Solutions, a B2B data solutions company, provides precision, scale and performance when and where it’s needed most. Founded in 2014, SaleScout has quickly become a trusted partner to some of the nation’s largest and most recognized brands. Using proprietary technologies, exclusive data sources and human verification, SaleScout delivers the most accurate and qualified B2B sales and marketing solutions available. Providing qualified contact data allows sales teams to focus on selling and marketing teams to target more effectively, ultimately putting an end to the cold call.

Recommended Read: SaleScout Data Solutions Adds Sales And Marketing Experts To Its Team

ThoughtSpot Names Sudheesh Nair New CEO

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ThoughtSpot Names Sudheesh Nair New CEO

Nair Previously Led Nutanix as President Growing Revenue from $0 to $1 Billion in 7 Years

ThoughtSpot, the leader in search and AI-driven analytics for the enterprise, announced it has appointed Sudheesh Nair as its new CEO. Nair joins ThoughtSpot from Nutanix, where he was the company’s President. During his tenure, he was responsible for leading the sales organization and helped grow the company from $0 to over $1 billion in revenue and over $9 billion in market capitalization. Nutanix is now the leader in hyper-converged infrastructure, selling in over 100 countries and with more than 4,000 global employees. Ajeet Singh, co-founder and CEO of ThoughtSpot, will take on the full-time role of executive chairman and lead the user experience, product, and engineering functions. Singh also previously co-founded Nutanix.

New CEO at @thoughtspot – @sudeenair joins #analytics #startup to take the company through next phase of #growth

“I am thrilled to partner with Sudheesh again as he joins us today as CEO. He’s an incredibly talented executive with a proven track record of growing a disruptive technology company from zero to over a billion dollars in revenue. Leading a company through that type of growth in such a short period of time is a feat very few people on this planet achieve,” said Singh. “Sudheesh’s unbelievable energy, drive, and passion for rapidly growing and scaling businesses will be huge assets as we take ThoughtSpot to the next level. I am excited to be transitioning into an Executive Chairman role leading our technology and product teams. Having worked closely with Sudheesh before, there’s no one I have more confidence in to scale the company through this next phase of massive growth.”

Also Read: ThoughtSpot Raises $145 Million To Boost Adoption of Search and AI-Driven Analytics

“Over the last many years, BI has become known for visualizing complex data. But in a world where customers want faster business insights, simply visualizing complex data isn’t enough. Today’s companies need to get rapid value out of the unprecedented volume and variety of data they are collecting from SaaS, hybrid cloud, and IoT data sources. The world needs ThoughtSpot, a company built architecturally from the ground-up to deliver Augmented Analytics and insights at the speed of thought, using modern technologies like search, machine learning, and massively scalable compute power,” said Nair. “I’m excited to partner with Ajeet and the ThoughtSpot team to grow the company and build ThoughtSpot into a global leader.”

Nair joins ThoughtSpot following the company’s $145 million Series D funding and record breaking year winning notable market accolades, including being named a Visionary in the Gartner Magic Quadrant for Analytics & Business Intelligence, the #1 Best Big Data Company & CEO to Work for by Glassdoor, and a Top Company: Startup by LinkedIn. Hundreds of global enterprises, including three of the Fortune 5, thirteen of the Fortune 100, and many other innovative brands such as Amway, Bed Bath & Beyond, Capital One, Celebrity Cruises, Chevron, Haggar Clothing Co., Miami Children’s Hospital, OpenTable, PetCo, and ServiceNow have selected ThoughtSpot for the company’s unique ability to empower any employee with true self-service analytics. ThoughtSpot grew revenue by 180 percent in the fourth quarter, as enterprises invested heavily in the company’s search & AI-driven analytics platform.

Nair joins ThoughtSpot after a career leading business and sales organizations for rapidly growing technology companies. He has been President at Nutanix since February 2016, having served as SVP of Worldwide Sales & Business Development from April 2014 to February 2016 and VP of Sales from October 2013 to April 2014. Nair joined Nutanix as employee 16 and the company’s first salesperson in February 2011. Prior to joining Nutanix, Nair worked in various sales leadership positions at IBM-XIV, DDN, ONStor and Zambeel.

Recommended Read: ZoomInfo Appoints Derek Schoettle as Its CEO

Video Ads on Connected TV and Premium Publisher Properties Have Best Performance, Reveals Extreme Reach Q2 Report

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Video Ads on Connected TV, Premium Properties Do Well: Extreme Reach

Quarterly Analysis of Digital Advertising Benchmarks Reveals Trends Driven by Increased Cord-Cutting, Demands for Trust and Brand Safety

Video advertising technology provider Extreme Reach released its Q2 2018 Video Advertising Benchmarks Report, offering brands and agencies up-to-date insights based on key performance metrics.

This most recent analysis of data on click-through, completion and viewability rates as well as bot traffic and time spent by device used (i.e., desktop, mobile, tablet and connected television [CTV]), showcases the growing opportunity of advertising on CTV/OTT (over the top) platforms. Additionally, examining breakdowns of success factors according to purchase method (i.e., premium publisher vs. media aggregator), Extreme Reach projects that brands will continue to invest in premium inventory, which drives higher viewability and completion rates while providing more assurance of brand safety.

Among the report’s key findings are:

  • Premium Outperforms Aggregators and CTV Beats all Other Devices For the second quarter in a row, video completion rates (VCR) are on the rise across nearly every device type and ad length. The biggest gains were seen across premium inventory, where an astounding 92 percent of video ads played in their entirety, an increase of 16 percent over Q2 2017. Video Completion Rates for ads served to premium publishers in Q2 2018 were 37 percent higher than through aggregators. Additionally, this is an area where CTV demonstrates a significant edge, reaching a 97 percent completion rate across premium inventory in Q2 2018 vs. 87 percent for other devices serving impressions on premium publisher sites.

Also Read: New Kenshoo Research: Mobile Ads Overtake Desktop in Paid Search for the First Time, Now Lead Spending in Both Social and Search

  • CTV Impressions Overtake Mobile With a 111 percent increase over Q2 2017 and a 23 percent increase over Q1 2018, CTV was, for the first time, the top performer in the percentage of video impressions served by Extreme Reach. Largely driven by consumers’ cable “cord cutting” in favor of platforms like Roku, as well services such as Hulu, CTV accounted for 38 percent of all video ad impressions in Q2. Mobile (smartphones) comprised 30 percent of overall impressions, down from 33 percent in Q1.
  • Impressions on Desktop and Tablets Continue Their Descent Desktop and Tablets both experienced the fifth straight quarter of decline, clearly signaling that these platforms no longer have the eye of most consumers. In fact, desktop accounted for 23 percent of impressions, or less than half its 52 percent average share for the full year in 2015. Tablets now account for just 9 percent of video impressions, down from a high of 25 percent in both Q2 and Q3 2016.
  • 6-Second Ads Still Gaining in Appeal – and Results This increasingly popular ad length also showed big gains with completion rates averaging 82 percent, an increase of almost 11 percent from the previous quarter.

“Just when we think we’ve reached the stability that comes with maturation, the rapidly-evolving digital landscape brings us more exciting developments. This quarter, reveals the amazing opportunity in CTV,” stated Mary Vestewig, Senior Director, Video Account Management at Extreme Reach. “CTV is clearly on the path to becoming the dominant platform for media consumption, and premium inventory is the most sure-fire audience draw. Soon, I’m sure we’ll see more moves like Roku’s new ad marketplace, as these platforms prove a viable means of reaching audiences now fragmented across linear and OTT TV.”

Recommended Read: Sightly Opens Two New US Locations, Makes Several New Hires to Serve Expanding Customer Base

Vonage and Nexmo Bring Cloud Communications at the Center of WhatsApp Business Solution

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Vonage and Nexmo Bring Cloud Communications at the Center of WhatsApp Business Solution

Nexmo to Provide Support for the Largest Chat Application in the World with a Simple API for Easy Implementation within  the Unified Cloud Communications Platform

Leading business cloud communications company, Vonage has announced that Nexmo, The Vonage API Platform, is now a provider for the new WhatsApp Business solution. In limited availability, WhatsApp, the largest chat application in the world, is now opening its doors to businesses, allowing them to communicate with their customers on a more engaging platform.

Vonage offers a unique cloud communications platform that brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video, and voice.

vonage-_-Nexmo

 

Now, WhatsApp Business Users Can Focus on Elevating Their Customer Communications 

By leveraging Nexmo APIs to simplify their integrations and handle the complexity of maintenance and operations, WhatsApp Business users can focus on elevating their customer communications, meeting customers where they are, and ultimately improving customer loyalty.

Read Also: Aurea Email Marketing Revamps Cloud-Based Aurea Campaign Manager to Optimize Marketing Performance

At the time of the announcement,  Omar Javaid, Chief Product Officer for Vonage, said, “At Vonage, we believe companies want to communicate with their customers on their platform of choice, whether that is SMSchat, or social messaging.”

Omar added, “As a global platform, WhatsApp has been our customers’ number one requested channel. In response to that, we’re so excited to work with WhatsApp, a company that is quickly gaining traction among businesses as a common messaging platform.”

Eric Le Guiniec, VP of Global Sales, Nexmo, the Vonage API Platform, commented, “Nexmo aligns with WhatsApp’s goal to help businesses drive deeper customer relationships using the most innovative business communications solutions. With the scalable, robust Nexmo platform, businesses leveraging the WhatsApp Business solution will experience simple integrations, ongoing maintenance, and the freedom to focus on what matters most – connecting to their customers.”

Nexmo APIs would Enhance WhatsApp Business with Improved Message Delivery Rates and Increased Customer Engagement

The WhatsApp Business solution is providing businesses with a way to better manage conversations with their customers and provide useful information, whether notifications or customer service messages, quickly, reliably, and privately. Integrating with Nexmo APIs allows them to quickly and easily integrate with WhatsApp to improve their message delivery rates and therefore increase customer engagement.

Read More: VideoAmp Strengthens Engineering Team, Names Josh Nisenson as New SVP of Engineering

“Nexmo is our global communication platform of choice for messaging and voice. With the help of the Nexmo API, we continue to bring trailblazing innovation to the recruitment industry by integrating WhatsApp Business with the Talkpush CRM,” said Max Armbruster, Talkpush CEO.

Max Armbruster continued, “We’re delighted with the simplicity of working with Nexmo and the support we’ve been getting. Within a single day, we were able to start testing the WhatsApp Business solution with our customers. Innovation is about speed and with the help of Nexmo, we further cemented Talkpush’s position as the leader in messaging recruitment.”

As a WhatsApp Business solution provider, Nexmo is taking the user experience to the next level. Nexmo enhances the WhatsApp Business solution on several key fronts:

  • Single Abstracted API.  With just a simple API call, businesses can easily send WhatsApp pre-set template messages without having to manage the complexity of enterprise software. Businesses do not have to host, scale or manage updates; Nexmo handles that for them.
  • Optimal Messaging Experience. Nexmo provides optional failover to SMS. So if a message isn’t read or delivered via WhatsApp, the messages can be sent via SMS. This helps ensure that companies are getting their messages to their customers.

Nexmo APIs also provide real-time insights with delivery callbacks that provide information such as message status (delivered, read, or sent), cost and any applicable errors. This enables businesses to optimize their messaging strategy and deliver messages on their customers’ preferred channel while optimizing operational costs. Messages are encrypted from Nexmo to the customer’s device, maintaining the integrity of sensitive information.

Recommended Read: To Become a Tech Titan, You’ve Got to Build a Tribe

Currently, Vonage is redefining business communications. True to our roots as a technology disruptor, we’ve embraced technology to transform how companies communicate to create better business outcomes.

Nexmo, the Vonage API Platform, provides tools for voice, messaging and verification, allowing developers to easily embed innovative programmable communications into mobile apps, websites and business systems on a global scale.

Why You Need to Make Intent Data Fit For Your Business

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Why You Need to Make Intent Data Fit For Your Business

everstringIntent data’s popularity has spiked over the last few years, recently hitting an all-time high. But, on its own, intent data, can be problematic for businesses and requires an additional filter to achieve the biggest results.

Intent data is, by definition, any data that has been collected to help make the assumption that a business has the intent to purchase. First party intent data has been harvested for nearly a decade in the form of engagement data from platforms like Marketo, Eloqua and Pardot, revealing who has visited your website and what they were doing while there.

Today, it’s third-party intent data that’s rising in popularity and getting more attention. This data shows the browsing behavior of anonymous visitors tracked back to the company they work for via reverse IP lookup. The added benefit is that it shows the consumption of content across a network of publishers (think Business Insider, Forbes, etc) in aggregate across an entire business. A baseline of normal consumption is set, and intent vendors (such as Bombora) look for spikes or “surges” in research, indicating an intent to purchase.

Also Read: Why Data Orchestration Is a Big Deal for B2B Marketers

Intent Data is Raw

While these vendors cannot de-anonymize visitors to pinpoint exactly who is doing this heightened levels of research, it can give you an indication of a project building within a broader organization.  And, although you may not know that Tom, Dick or Harry from Microsoft is looking for a solution in a specific category, the power is in knowing that multiple employees are researching, which can be used as a signal that an evaluation is in fact, imminent, and not just errant late-night internet browsing.

Net-net you find out which companies are looking to buy your solution. Sounds pretty great, right? Not so fast. The issue with intent data of this type is that it is a raw feed of all companies performing heightened levels of research. It does not address your ideal customer profile and will give you results that include accounts that are, in fact, not a good fit for your business. Simply passing this data on to your sales team and saying “Go!” could significantly damage trust between sales and marketing.

Also Read: Marketers Must Leverage Unstructured Data

Pairing Fit and Intent Data

So what to do? This is where Fit as filter criteria layered in front of intent data is critical. Fit is defined as all the characteristics that make a business a good fit for your product or service. Fit takes into account any demographic, technographic or recent changes to a business that would make them an ideal account for you to sell to, even going so far as to show the level of similarity that exists between that account and your current customers.

Pairing Fit and Intent data together ensure that you are marketing or selling to accounts that are a great fit for your product or service and are actively looking for a solution like yours. Fit and Intent data can be pushed directly into your CRM and Marketing Automation platforms so both your sales and marketing teams are operating off of the same data to ensure there is alignment around which accounts to target and when to target them.

As a marketer, this gives you the freedom to spend your time, money and effort marketing to accounts that your sales team actually wants to sell to and have a high probability of closing. As a sales professional, this means you will only be selling to accounts that meet your qualification criteria and are looking to make a purchase.

Also Read: Strengthening Predictive Analytics with Intent Data

NetLine Corporation Delivers 1,560% ROI for e-Learning Client ITProTV

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NetLine Corporation Delivers 1,560% ROI for e-Learning Client ITProTV

New Case Study Reveals Quick Realization of High ROI via B2B Content Syndication Lead Generation on the Netline Network

NetLine Corporation has released a landmark case study that documents the rapid success and ROI realized by e-Learning client, ITProTV. Leveraging NetLine’s network in a series of content syndication lead generation campaigns, ITProTV saw over 1,500% ROI in only five months.

This case study is the first of a series of newly-released success stories which speak to the power of NetLine’s industry-agnostic B2B lead generation platform. NetLine’s clients are comprised of various industries, lead goals, budgets and sales cycles, all utilizing the influence of hyper-targeting capabilities and content on the largest B2B content syndication lead generation network.

NetLine was able to produce the staggering ROI by delivering on content syndication lead generation objectives via NetLine’s network, which consists of over 15,000 web properties and 10 content promotion channels, mostly driven by industry-based online publishers. Piloted and managed by the client, ITProTV approached NetLine with a need to expand their e-Learning business into the B2B space. With a blank slate for this initiative and previous success in B2C, ITProTV found immediate success leveraging content targeted to IT professionals.

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Implemented by Valerie Riley, Director of Marketing at ITProTV, the objective was to achieve 3,500 Marketing Qualified Leads (MQLs) per month. Taking advantage of strong content, concise audience targeting, and real-time feedback through visualized reporting on the NetLine Portal, Valerie saw immediate success.

Featuring reporting capabilities that make it simple for clients (marketers, agencies or publishers) to manipulate campaigns in real-time, NetLine proved to be a reliable and prolific solution for ITProTV. On her experience with NetLine and its robust reporting features, Valerie said, “The reporting makes it easy to see with what types of leads my content is having the most success and which pieces are performing best. Sometimes my lead order is filled in just days. That’s especially helpful when I’m running out of month and I haven’t hit my lead goals yet!”

1,500% ROI is a measurement of pipeline generated from the first set of phone calls to convert opportunities funneled from NetLine campaigns. ITProTV continues to nurture leads generated by previous campaigns; the company expects to see continued ROI from initial campaigns and leverage additional content for more success.

Recommended Read: NetLine’s Research Identifies Important B2B Content Marketing Strategy Opportunities