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Astound Integrates with ServiceNow to Build AI-Driven Automation in Every App

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Astound Commerce And BlueSnap Launch New Salesforce Commerce Cloud Payment Solution

Astound Provides AI-Based Decision Engine That Drives Enterprise Service Management Forward

Astound, an enterprise software company applying machine learning and natural language processing to automate service and support, today announced its certified integration for the Now Platform®. The new Astound integration allows customers using ServiceNow® to interact conversationally with any app on the platform using natural language and automate the process of resolving routine service requests. Astound’s decision engine provides AI-driven Enterprise Service Management to improve the quality of support while also reducing costs.

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Astound partners with leading enterprise IT software vendors like ServiceNow, Atlassian, and Salesforce to offer out of the box integrations with ITSM, knowledge management, Customer Service Management (CSM), and social collaboration solutions.

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Avanish Sahai,
Avanish Sahai

Avanish Sahai, Vice President of ISVs and Technology Alliances at ServiceNow, said, “ServiceNow is committed to delivering a modern, consumer-like service experience to employees. We’re pleased that Astound is innovating on the Now Platform®, embedding greater intelligence into our daily work. Apps and integrations in the ServiceNow Store enhance our platform for customers, and we’re delighted to welcome Astound to our ISV partner ecosystem.”

Now Add Key Features Like Conversational Assistance to Query ServiceNow Using NLP

Through the integration with ServiceNow, Astound’s machine learning-based decision engine —

  • Reduces call volume by improving the self-service experience using natural language processing via virtual agent technology to identify the best answers the first time
  • Reduces Mean Time to Resolution (MTTR) and improves data quality with machine learning models that can be trained to predict the value of any field in any form in any app
  • Adds key features like conversational assistance to query ServiceNow using natural language, related items to provide a “roadmap to resolution” for fulfillers, and a management dashboard to understand how automation is impacting service delivery
  • Is offered as a certified app in the ServiceNow Store

Read More: Follow That Puck: Multi-Channel, Multi-Location Marketing Is Moving into the 21st Century… Are You?

Dan Turchin
Dan Turchin

At the time of this announcement, Dan Turchin, Co-Founder and Chief Product Officer of Astound, said, “ServiceNow showed every employee why they should expect a better service experience. Through the availability of Astound in the ServiceNow Store, customers can enjoy the future of work today. We couldn’t be more excited to be working with this innovative team. We’re proud to bring world-class AI-driven automation to the world’s best enterprise workflow platform.”

Currently, Astound is purpose-built for enterprise service management and automates answers to routine questions, accurately assigns & categorizes incidents, recommends the best resolutions, and delivers predictive analytics. Astound helps some of the most respected organizations in the world reduce call volume, MTTR, and support costs while improving customer satisfaction.

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Grapevine Launches New SaaS Model for Advertisers

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Grapevine Launches New SaaS Model for Advertisers
Grapevine Launches New SaaS Model for Advertisers

The New Offerings Are the Result of Significantly Streamlined Operations Focusing on Data and Managed Services for Enterprise Customers

Grapevine, the world’s leading end-to-end social media influencer marketing platform with more than 150,000 opted-in content creators reaching more than one billion subscribers, announced a new subscription-based product offering for SMB’s and agencies to help marketers fully own the influencer marketing channel.

The new offering provides advertisers with Grapevine’s entire suite of influencer tools including advanced creator identification and analysis, access to brand trends and insights, active monitoring for brand-safe verified channels, and FTC disclosure monitoring.

Grapevine Launches New SaaS Model for Advertisers

Grant Deken

The platform’s new influencer search functionality, called Discover, is incorporating machine learning algorithms into how it ranks influencers in order to maximize outcomes for brands and creators. “We’re analyzing thousands of collaborations to drive better outcomes for advertisers who rely on us to understand who they should engage with and for how much. This information is essential in scaling the influencer channel,” said Grapevine’s CEO, Grant Deken.

Also Read: Grapevine Acquires Google Ventures-Backed SocMetrics Influencer Platform

“The core Grapevine offering will empower marketers and agencies to own the influencer channel with a 360 suite of tools designed specifically for them,” added Deken. “We have an exceptional group of brands and marketers we are directly collaborating with to ensure we stay ahead of the always evolving needs of our partners.”
Additionally, a new Strategy & Managed Services Group (SMS) has been announced for brands that need a more hands-on solution. The SMS offering is focused on providing full-service influencer strategy and operations for larger brands.

Jed Breed

Underpinning managed services is the company’s comprehensive influencer software and millions of public and private data points collected over the last six years. “When technology and hands-on expertise come together, amazing outcomes are created. We see this as a game changer for Fortune 500 Companies who are investing or plan to invest in the influencer channel,” said Jed Breed, Grapevine’s head of strategic partnerships.

With the combination of its technology business and new managed services capabilities, Grapevine projects it will become profitable this year.

Recommended Read: ReadyCart Has Been Sold To Grapevine, The World’s Leading End-to-End Influencer Marketing Platform

Yieldify Appoints Luke Oubridge As Chief Operating Officer

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Yieldify Appoints Luke Oubridge As Chief Operating Officer
Yieldify Appoints Luke Oubridge As Chief Operating Officer

Luke Oubridge Joins Yieldify Directly From His Role as CEO of Fintech Business Red Deer

Yieldify — the customer journey optimization company — announced that it has appointed Luke Oubridge as its Chief Operating Officer. Formerly of Red Deer and Oracle Maxymiser, Luke brings over 20 years’ experience in technology and finance.

Luke Oubridge

Luke’s experience as a leader in the technology industry includes five years at Maxymiser, where as VP EMEA he was responsible for 250 staff and two-thirds of the global Maxymiser business, sustaining a revenue run-rate of $50 million at the time of the business’s 2015 acquisition by Oracle. Luke’s background also includes over ten years at Accenture and UBM, and he joins Yieldify directly from his role as CEO of fintech business Red Deer.

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In the newly-formed position of COO, Luke is based in Yieldify’s London headquarters and reports to Founder and CEO Jay Radia. His role will support the growth and retention of Yieldify’s 500-strong client base across Europe, the United States and Asia-Pacific, and drive Yieldify towards its anticipated year-on-year revenue growth of 100%.

Luke said of his appointment: “Yieldify has become one of the most exciting companies in this industry and this is a fantastic opportunity to help a business grow to reach its full potential.  I’m delighted to be joining this energetic and driven leadership team who are set to make 2018 Yieldify’s most exciting year yet.”

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Jay Radia

Radia added: “Luke’s reputation in this industry has long preceded him – the wealth of experience that he brings with him is the perfect fit for our ambitions as a business, and we’re thrilled to have him on board for the next stage in our journey as we expand our footprint in the United States. ”

Yieldify makes it easy for e-commerce businesses to deliver customer journeys that convert, through a combination of smart and simple technology and expert strategy. We’ve delivered over 50,000 campaigns for over 500 brands on more than 1,000 websites globally, including both growing businesses and the world’s most recognizable brands, including Marks and Spencer, Domino’s Pizza, Omni Hotels and Anthropologie.

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Vivial Releases White Paper on Consumers’ Changing Marketing Needs

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Vivial Releases White Paper on Consumers' Changing Marketing Needs
Vivial Releases White Paper on Consumers' Changing Marketing Needs

Content Includes Tips and Solutions to Help Companies Effectively Reach Audiences in Today’s “Now” Society and Provides Innovative Digital Solutions to Advertising Partners

Martech company Vivial released its latest digital marketing white paper, Marketing in the Age of Dwindling Attention Spans, which looks at the ways consumer behaviors are changing and how this impacts the businesses that are trying to capture their attention. The white paper addresses strategies companies should adapt to remain relevant in today’s “now” society.

Laura Cole,

“It’s no secret human attention spans are decreasing,” said Laura Cole, Vice President, Marketing at Vivial. “For businesses, this means that the ability to get the right message in front of the right audience at the right time has never been more important – or more complex.”

In its new white paper, Vivial addresses how consumer behavior online is changing in a few key ways including online searching, website usage, video consumption and tolerance for errors. They also look at the latest data to offer tips and tools that telecom companies, media organizations and franchisors can provide their SMB customers to keep relevant and successful in today’s “now market.”

Also Read: Vivial Adds Facebook Advertising to Its SaaS-Based Platform

Some of these tools and strategies provided in the white paper include:

  • Information now: As consumers are looking for instant, relevant and accurate information, local businesses will need to be at the top of search results. Search Engine Optimization, custom content and voice-activated search.
  • Speed: As attention spans dwindle, so does the patience for poorly performing or slow loading websites. Websites and digital ads that load quickly and are optimized for mobile will help capture and keep users’ attention.
  • Visual Content: If pictures are worth a thousand words, then videos are worth millions. As consumers view more and more video online, companies will need to incorporate video content into their advertising offerings.
  • Accurate Information: Consumers have less tolerance than ever for inaccurate information, and rightly so. With today’s hectic pace, there is no time for errors. Businesses of all types need to ensure everything is accurate and up-to-date – including content on websites and all directory listings.
  • Simple Solutions: If consumers are overworked and harried keeping up with digital information overload, businesses and marketers are even more overwhelmed trying to keep up with the multiple channels and opportunities to connect with consumers on their purchasing journey. As organizations provide digital marketing solutions to local businesses, it is essential to offer solutions that save them time while effectively reaching the right audience at the right time.

“Our goal is to provide businesses with adaptive solutions to address consumer behaviors in light of the digital transformation,” said Cole. “Whether that is done directly to local businesses or indirectly through our reseller channel, Vivial helps navigate this new landscape. With more information available than ever, from more sources, accessible from multiple devices, it is critical businesses have a partner they can trust to reach audiences in new and innovative ways.”

Recommended Read: How Integrating Artificial Intelligence in B2B Marketing Can Scale Your Business

Equitymaster India Selects Brightcove to Stream Online Video to 1.7 Million Users

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Equitymaster India Selects Brightcove to Stream Online Video to 1.7 Million Users
Equitymaster India Selects Brightcove to Stream Online Video to 1.7 Million Users

Equitymaster, a Leading Indian Financial Publisher Adopts Video Strategy to Engage With Users Across 72 Countries

Brightcove, the leading provider of cloud services for video, recently announced that Equitymaster, a financial research publisher based in India, has selected the Brightcove video platform to manage and stream video content on its website.

Equitymaster has over 1.7 million users across 72 countries worldwide. It is India’s leading independent equity research initiative and the most preferred destination for consumers interested in investing news and information. Equitymaster’s online portal features videos in a variety of content styles such as marketing content, product knowledge videos, and videos in customer newsletters.

Also Read: HubSpot and Brightcove Join Forces to Target Growing Video Analytics Space

Trupti David

“Many Equitymaster subscribers prefer a more visual presentation of information rather than reading a written article. Therefore, we are using a video-centric approach to enrich the content on our website. Video tends to create a greater impression in the minds of subscribers; As a result, it’s a powerful asset that can help boost our brand profile and increase engagement with our customers,” Trupti David, Customer Engagement Manager at Equitymaster, said. “We selected the Brightcove video platform because of its robust analytics and bundled content delivery network services, which ensure the highest-quality video streaming across devices. Our parent company, the US-based Agora Group, also uses the Brightcove platform.”

Since 1996, Equitymaster has been the source for honest and credible opinions on the Indian stock markets. With solid research and in-depth analysis, Equitymaster is dedicated to making its readers- smarter, more confident and richer every day.

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Ben Morrell

“Equitymaster recognizes the power of video as a content medium for its members, and here at Brightcove we certainly share in that belief,” Ben Morrell, general manager, Asia at Brightcove, said. “We’re excited to see Equitymaster leverage our video platform to deliver high-quality video experiences to its user base of 1.7 million and to witness the powerful results of their new video-centric approach.”

Brightcove Inc is the leading global provider of powerful cloud solutions for delivering and monetizing video across connected devices. The company offers a full suite of products and services that reduce the cost and complexity associated with publishing, distributing, measuring and monetizing video across devices.

Recommended Read: Brightcove Set to Disrupt Economics of Video Marketing with Brightcove Live

Zaius Scoops $30 Million in Series B to Further Develop B2C Marketing Tech Ecosystem

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Zaius Scoops $30 Million in Series B Round to Further Develop B2C Marketing Tech Ecosystem
Zaius Scoops $30 Million in Series B Round to Further Develop B2C Marketing Tech Ecosystem

Latest Investment Comes as B2C CRM from Zaius Replaces Siloed, Legacy B2C Marketing Technology

Zaius, a leading CRM built for B2C marketers, announced that it has raised $30 million in a Series B investment round led by Insight Venture Partners. Previous investors Matrix Partners, Underscore VC, and Leaders Fund also participated in the round. Bringing its total funding to $50.8 million, Zaius will use this investment to further develop its partner and developer ecosystem, as well as expand its platform functionality.

Read More: Fierce Pace of Tech Disruption Has Forced Companies to Innovate via M&As

Mark Gally
Mark Gally

Mark Gally, CEO, Zaius, said, “Marketers today need an application that allows them to do the entire marketer’s workflow in a single platform – from opportunity discovery to lifecycle management to content and campaign creation. B2C CRM alone can do that. We’ve always prided ourselves on being a nimble company that exceeds our customers’ expectations, and with this funding, we’re able to devote even more resources to this mission. This is the end of siloed, legacy technology.”

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Currently, Zaius solves a critical problem that plagues today’s marketers. Data and action are often siloed in two systems: analytics and customer data platforms that are owned by analysts and managed by IT, and marketing automation systems such as email service providers that are designed solely to run campaigns and lack the data to give a complete view of a customer’s activity. Zaius merges these systems into one platform that is owned by marketers, dramatically increasing revenue per message and customer reach.

At the time of this announcement, Jurgen Nebelung, Vice President of E-Commerce and Digital, at Tea Forte, said, “Before Zaius, we were over-investing in multiple marketing vendors that weren’t well integrated. This led to siloed data and a disconnected customer experience. Zaius brought our data into one place, delivering a complete view of how shoppers are engaging with our brand whether it’s on web, mobile or email. And, with Zaius’ campaign capabilities, we immediately turn these insights into messages that our customers have found more relevant, timely and personalized. The ROI has been impressive with a 20X return on the spend.”

Household names and growing brands like Scotts Miracle-Gro, Anheuser-Busch InBev, Burt’s Bees Baby, Moda Operandi, Optoro and more, are generating dramatic ROI as a result of Zaius’ B2C CRM. The company grew over 300 percent in 2017, and expects to continue this momentum as marketers are looking for alternatives to their legacy data systems and email providers, and opting for a solution that delivers the data needed to understand their customers combined with a seamless, unified campaign workflow.

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Nikitas Koutoupes, MD of Insight Venture Partners, who also joins the Zaius board of directors, said, “B2C marketers have realized that by managing personalization, lifecycle automation, segmentation, optimization and attribution in a single platform, they can boost revenue per message by over 33 percent and expand reach by up to 50x. Our investment in Zaius demonstrates a transformation in the industry as marketers are demanding to own the data, the insights and the activation tools that drive their results instead of relying on IT and analysts. Zaius is at the forefront of delivering that with B2C CRM.”

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With new funding in its inventory, Zaius could further empower B2C marketers with complete control of customer data and the tools and insights to help better understand why and how their customers’ shop, leading to increased repeat purchases and higher customer lifetime value.

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Punchh Scoops $20 Million Series B Funding to Boost AI-driven Restaurant Marketing

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Punchh Scoops $20 Million Series B Funding to Boost AI-driven Restaurant Marketing
Punchh Scoops $20 Million Series B Funding to Boost AI-driven Restaurant Marketing

Restaurant Industry’s Secret Weapon Moves into New Brick & Mortar Battlegrounds, Investing in AI and Machine Learning for Predictive Marketing

Punchh, a leading Restaurant Marketing Cloud, has announced a new round of Series B venture funding. Punchh raised $20 million in funding led by Sapphire Ventures, which funds category-leading growth technology companies, with participation from Cervin Ventures, bringing their total funding to $31 million. The funds will be used to expand the Punchh Marketing Cloud to new industries and roll out predictive marketing capabilities using AI and machine learning.

Punchh is also releasing a new product, Punchh Acquire, which converts anonymous customers into brand loyalists through a broad array of channels including Wifi, SMS, social platforms, Apple Pay, eClub and others. The new Punchh Acquire product, previously available only as a Private Beta, is now available to all Punchh customers and is currently being rolled out by Del Taco, Noodles & Co., Pei Wei, Focus Brands, and others.

Punchh’s new AI and machine learning tools will empower brick and mortar retailers with the same data-driven, omnichannel marketing strategies that have allowed digital merchants to continually gain market share. By enhancing the Punchh marketing platform with intelligent and predictive consumer profiles, marketers at every level can create impactful, custom campaigns and offers across national, local, or even weather-based strata.

Punchh is the only marketing solution in the world to combine this array of Omnichannel marketing opportunities with AI-driven marketing.

At the time of this announcement, Shyam Rao, CEO and co-founder of Punchh, said, “Companies like Amazon have digital, data-driven, and tailored 1-1 marketing down to a science, while brick and mortar retailers are left data-blind and forced to spray and pray – they don’t learn from your past purchases, can’t recommend products they know you’ll buy, and they aren’t able to send the right offers to you at just the right time.” said

Shyan added, “Consumers that choose to do their shopping online as opposed to going to the store aren’t lazy – online retailers are simply doing a better job at knowing their customers and keeping them loyal with delightful and customized shopping experiences.”

Rao added, “The tools to compete with Amazon do exist and, as Punchh customers like Pizza Hut and Coffee Bean and Tea Leaf can attest, brick and mortar retailers now have the tools to identify customers, predict behaviors and execute custom campaigns on the fly that fundamentally increase lifetime customer value.”

Punchh dominates the restaurant marketing world with customers including Pizza Hut, Quiznos, Smashburger, Del Taco and The Coffee Bean & Tea Leaf. In addition to the fundraising event and product launches, Punchh has announced the intention to broaden their focus beyond the realm of restaurants and into new vertical markets including Health & Beauty and Convenience Stores, with more to follow. As part of the push into new markets, Punchh is also announcing the launch of Fantastic Sams hair care along with TruFusion, a wildly popular chain of Yoga, Pilates, Barre and Cycling health and fitness stores.

Also Read: Cisco, Olav Thon Gruppen, Samsung, Moleskin Among the Winners of 2018 Markie Awards

Jai Das, Managing Director, Sapphire Ventures, said, “Punchh is already a global leader in digital marketing solutions for restaurants, which alone would be a fantastic reason to invest in the company. But, the scope of their technology goes far beyond just restaurants and encompasses all brick-and-mortar stores with a POS. We are excited to bring our global network and expertise to help the Punchh team scale their platform to meet the massive, global opportunity of providing Amazon-like customer insights to brick-and-mortar retailers.”

Punchh’s network of restaurant customers includes more than 100 restaurant chains across the globe, representing more than $12B in annual spend by 35 million consumers. Leading restaurant brands have already deployed the new Punchh Acquire product during its Beta test period, including Del Taco and Noodles & Company. Beyond the thousands of restaurants marketing via the Punchh network in the United States, Punchh products are employed in markets as varied as India, Australia, New Zealand and the United Kingdom.

Currently, Punchh is a leader in innovative digital marketing products for brick and mortar retailers, combining AI and machine learning technologies, mobile-first expertise, and Omnichannel communications designed to dramatically increase lifetime customer value.

Also Read: Mintigo Teams With Oracle to Enable Sales with AI Powered Prospecting Applications

Digital Platform Joomag Expands Operations into China

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Digital Platform Joomag Expands Operations into China
Digital Platform Joomag Expands Operations into China

China’s Booming Tech Sector Prompts Expansion of Award-Winning Digital Platform Joomag

Joomag — the all-in-one digital platform complete with integrated content marketing, digital publishing, corporate communications, and sales engagement solutions — is expanding its operations into China, the company announced recently.

Headquartered in Silicon Valley, Joomag features a unique, SaaS-based platform coupled with its flagship Crater Editor. The interactive content creation tool is used by more than 500,000 businesses worldwide to create, distribute, track, and monetize digital content from a centralized platform, boosting productivity in the process. Joomag has already expanded its services into Europe and the Commonwealth of Independent States, establishing regional offices in Munich and Moscow.

Ruben Vardanyan

“We’ve been eyeing the Chinese market for quite awhile now,” said Ruben Vardanyan, founder and CEO of Joomag. “China’s economy is one of the world’s largest emerging markets and presents a promising opportunity for many international companies. It’s a chance for us to accommodate both Chinese and international businesses. For example, Joomag is a great tool for small and medium-sized Chinese businesses who need help digitizing their marketing, digital publishing, corporate communications, or sales operations. But companies in other international markets can use our platform to globalize their services and reach new Chinese audiences, too. It’s a win-win situation. We’ve taken every step necessary to ensure we comply with all laws and regulations in China. Now, we are ready to go.”

Also Read: Digital Marketing Spend Is $10,000 or Less for Nearly Half of Small Businesses

Gevorg Grigoryan

Gevorg Grigoryan, General Manager of Joomag’s newly established office in Shanghai, echoed Vardanyan’s sentiments: “Over 77 million companies operate in China. And with that number increasing every day, it’s en route to becoming a tech superpower that rivals the United States itself. For any growing company with overseas aspirations, China is the ideal destination to expand in. There’s an opportunity here that we simply cannot afford to miss.”

China is the world’s largest eCommerce market, setting benchmarks for current and future global retailing initiatives. With a mobile-first consumer approach, innovative social commerce model, and trusted digital payments infrastructure, the country’s explosive tech market growth has piqued international interest. And for innovative tech companies like Joomag, China’s progress has unearthed entirely new niche markets waiting to be filled. “With Joomag’s innovative sales engagement and content marketing solutions,” says Grigoryan, “Chinese e-marketers can distribute various catalogs and other materials to millions of consumers in an easy-to-use format.”

Also Read: 60% of Enterprise Marketers Set To Use Artificial Intelligence (AI) in Content Marketing Strategy This Year

Currently, Joomag offers comprehensive digital solutions for the following 4 sectors, all of which Vardanyan assures can adapt to the Chinese market:

  1. Digital publishing: Online education, music, and e-books comprise the “Big 3” of China’s digital publishing industry. E-books are the fastest-growing division of online bookstores in China, and with the country forecasted to become the world’s largest digital market by 2018, publishers can leverage Joomag’s platform to create and deliver impactful online content to readers. Joomag offers 3 different EDU plans and services over 10,000 educational institutions worldwide. Publishers are also able to add audio and music files to their interactive content.
  2. Sales engagement: China’s e-commerce sector continuously sees double-digit growth year after year. Consumers are invested and spending confidently, suggesting that consumption will only continue to increase. With Joomag’s built-in analytics, businesses can continue to ameliorate the user experience by mining valuable user insights and identifying pain points. “With content usage data, businesses can quickly resolve customer problems by learning what they do and don’t like,” explains Vardanyan. “Page views, average session durations, link clicks– metrics like these help users fetch insights and optimize web content for more conversions and engagement.”
  3. Corporate communications: According to China Daily, an astonishing 12,000 new companies were registered in China every day in 2015. The boom, attributed to deepened reforms in the business sector, has also left millions of new workers in need of a comprehensive communications platform. With large-scale collaboration and user management tools, Joomag provides a tailored internal communications program, allowing companies to communicate with their employees, the public, and important stakeholders more effectively.
  4. Content marketing: Mass appeal has pressured marketers in China who, in an effort to attract nearly 1.5 billion consumers, are often forced to compromise content quality and longevity. For Vardanyan and the Joomag team, the dilemma was a familiar one. “They’re pressured to create content on a regular basis; we know what that’s like. A handful of our existing clients have worried about diluting their core values and content by trying to appeal to everyone quickly. But our platform prioritizes quality and quantity, meaning users can pump out great online content without sacrificing anything at all. In the long run, our goal is to help businesses promote their services within a more sustainable content marketing framework.”

From imitator to innovator, the tide has undoubtedly turned in China’s favor. Its evolution into a consumer economy has accentuated the country’s new internal-oriented focus. In turn, companies like Joomag seeking to expand abroad and penetrate more markets are establishing international footholds by providing services of value to millions of consumers. For China, then, the future of interactive marketing, sales, publishing, and communications is looking very bright.

Recommended Read: Five DIY Activities to Become a B2B Content Rockstar

MightyHive One of Five Companies in US Certified for Google Attribution 360 Beta

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MightyHive One of Five Companies in US Certified for Google Attribution 360 Beta
MightyHive One of Five Companies in US Certified for Google Attribution 360 Beta

Helps Enterprise Marketers Decipher Digital Media Attribution with Unprecedented Accuracy

MightyHive, the premier Programmatic Solutions Partner, announced that it is one of the exclusive groups to receive certification for the Google Attribution 360 platform in the US, currently in pilot with Fortune 100 customers. This key certification will allow MightyHive enterprise clients to access both programmatic media buying and attribution expertise under one roof.

MightyHive, already Google’s largest DoubleClick Certified Marketing Partner and a leading Google Analytics Certified Partner, has more than 400 clients running media through its platform. With this expertise, the company can equip brands and agencies with powerful and precise analytics revealing how paid media channels are contributing to performance. With credible insights into ad effectiveness, advertisers will be able to allocate media budgets more effectively, eliminate wasted spend, and ultimately drive stronger results.

Also Read: Google Analytics Add-on’s Leads Relationship Management is the Key to Marketing Automation Success

Google Attribution 360 taps into Google’s unparalleled user graph to offer cross-device, cross-channel attribution analysis that can be further enhanced by advertisers’ first-party campaign data. Marketers are also able to use predictive analytics to model the impact of budget changes and optimize media spend across channels.

By aggregating marketing touchpoints across DoubleClick, Google AdWords, and Google Analytics, Google Attribution 360 offers marketers a uniquely comprehensive – and ultimately more accurate – view of the relative contributions of campaigns and media channels. The data-driven attribution methodology and model-comparison features available in Google Attribution 360 also give marketers vastly superior insights when compared to outdated and misleading attribution methodologies such as last-touch.

Also Read: Jellyfish Dynamix Launches As Technology Solutions Provider for DoubleClick, Google Analytics 360 Suite and Google’s Cloud

Ming Wu

“MightyHive has developed a truly unique offering that brings programmatic media buying and data-driven attribution under one roof. With Google Attribution 360, we can bring game-changing insights to advertisers who expect greater clarity than ever before into how their media dollars are influencing performance,” said Ming Wu, Chief Revenue Officer at MightyHive.

In addition to its existing Google Analytics 360 service, MightyHive will offer Google Attribution 360 on a managed-service basis.

Recommended Read: Google Analytics Extension, Powered by Fastbase Inc, Brings Enhanced Intelligence with Detailed Website Visitor Information

I-COM Announces The 2018 Award Winners at I-COM Global Summit

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I-COM announces the 2018 Award Winners at I-COM Global Summit
I-COM announces the 2018 Award Winners at I-COM Global Summit

IBM, Omnicom Media Group, Barclaycard and Mindshare Were Among the Winners Announced Yesterday, April 10th, at the I-COM Global Summit 2018 in San Sebastian, Spain.

The I-COM award winners were announced on April 10, during one of the most anticipated parts of the I-COM Global Summit 2018: the I-COM Gala Awards Dinner. The 9th edition of the world’s leading marketing data & measurement strategy event is being held in San Sebastian, Spain, gathering the brightest of the Smart Data Elite to discuss and network under the theme of ‘The Reality Disruption Field’.

From the application of data science in the real world to its use in the promotion of social good, the summit’s attendees have been engaged in highly productive sessions and debates about the current state and future trends of the marketing data industry.

Andrew Douglas

“Last night was a fantastic win for not just our team but the whole of IBM. We are lucky at IBM to come from a culture of data testing and optimization, whilst here at I-COM, we are surrounded by the world’s leading authorities on marketing analytics data and data science. I am not only delighted by the IBM win for our data visualization and data creativity work but am also proud at the contribution that IBM and our agency partners made to so many of the outstanding presentations that were finalists and winners in the awards”, said Andrew Douglas, VP Data Analytics & Data Driven Strategy CHQ, IBM, USA.

Also Read: I-Com Global Summit 2018 To Feature Speakers From Warner Bros, Facebook, Vodafone And Unilever

I-COM announced this year’s winners of the Data Creativity Awards, Data Science Hackathons, Data Startup Challenge and Smart Data Awards. They are as follows:

I-COM Data Creativity Awards

The objective of this competition is to acknowledge the most creative people and companies in achieving business value and ideally, competitive advantage for their clients by leveraging value from data.

  • Overall & Data Visualization Category Winner – IBM, USA
  • General Category Winner – Omnicom Media Group and NIKE, China
  • Artificial Intelligence Category Winner – Amplero and Sprint, USA
  • Attribution Category Winner – Flashtalking, Integral Ad Science & Tapad and Dish Networks, USA
  • CRM Category Winner – Wunderman and Shell, UK
  • Mobile Category Winner – GroundTruth and Outback Steakhouse, USA
  • Programmatic Category Winner – Cadreon & Universal McCann and BMW, USA
  • Emerging Market Regions Award Winner – Mindshare and Hindustan Unilever, India

I-COM Data Science Hackathons

The 4th edition of the I-COM Data Science Hackathons had two simultaneous challenges, which were focused on solving real problems and achieving results that would normally take months of work to accomplish or replicate. Intel and Lufthansa were the sponsors of the 2018 challenges.

  • The 2018 Intel challenge
    Tier 1: Overall Winner Masters – Ekimetrics
    Tier 2: Overall Winner Scientists – Havas Media Group (Dbi)
  • The 2018 Lufthansa challenge
    Tier 1: Overall Winner Masters – Mindshare International
    Tier 2: Overall Winner Scientists – Universidad Carlos III de Madrid (UC3M) / Team B
  • Domo Data Storytelling Award- IE University – Team PintxoData

I-COM Data Startup Challenge

The 6th edition of the I-COM Data Startup Challenge showcased top Startups from around the world that are leveraging value from Marketing Data & Measurement as the central selling point of their product or services.

  • Overall, Emerging Market Regions Award & Artificial Intelligence Category Winner – Thematic, New Zealand
  • General Category Winner– MeasureMatch, UK

I-COM Smart Data Awards

The Smart Data Awards are an indication of a company’s overall ability in Marketing Data, aggregating the top scores achieved in the I-COM Data Creativity Awards and I-COM Data Science Hackathons to reveal the winners.

  • Marketer of the Year – Barclaycard International
  • Smart Data Agency of the Year – Mindshare
  • Smart Data Agency Network of the Year – GroupM

Recommended Read: What We Learned from Our I-COM Blockchain Review

How Can Companies Deliver Amazing Customer Experience: Four Big Ideas from Adobe Summit 2018

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Four-Big-Ideas-from-Adobe-Summit

visualiqBig conferences are fascinating. Premier events such as Adobe Summit evolve over time, growing in size and morphing to respond to the needs of their attendees. The best shows bring together both thought leaders and practitioners — connecting gurus who analyze trends to forecast what’s ahead with those who make stuff happen with the existing tools and tactics.

I’ve watched Adobe Summit advance over the past ten years and this year’s conference was no exception. Over 13,000 digital marketers, advertisers, analysts, and publishers — from C-level executives to channel managers — packed the halls. They came from some of the biggest and best-known names — seventeen of the top twenty technology companies, all of the top ten financial services firms, and eight of the top ten retailers.

Adobe built a show focused on one of the most pressing needs of organizations today: customer experience. Adobe promised to deliver “the latest strategies for building campaigns, managing your advertising, and gaining data insights, so you can deliver amazing customer experiences.” Many of the sessions addressed becoming an “experience business.”

From the conversations I had with folks throughout the weekend, delivering “amazing” experiences is forcing companies to rethink structure, product delivery, and of course, marketing. Several key themes emerged.

Also Read: How Integrating Artificial Intelligence in B2B Marketing Can Scale Your Business

Here are four of the big ideas on everyone’s minds at Adobe Summit 2018.

Digital Transformation is Still a Work In Progress

Marketing has never been more exciting or more challenging. Digital transformation has changed the playbook and a number of brands feel like they’re still coming to grips with the possibilities of this new landscape.

New technology has transformed many industries permanently, perhaps none so much as marketing. Digital innovation has created a new set of challenges and opportunities for marketers as they integrate advanced capabilities into traditional strategies and tactics.

Yet some marketers have failed to keep up. They rely on traditional approaches and old school thinking that simply don’t meet the demands of the era. The professionals at the Summit were there because they realize it’s not enough to fall back on what worked twenty, ten or even five years ago.

Marketing to Real People is the Future

The growth of digital has given rise to a new category of addressable channels: online display ads, video, social media, paid search, digital TV, and email. These channels offer individual, user-level data so that marketers can track more touchpoints in the consumer journey than ever before.

Estimates of how many people might have seen a brand’s message have given way to knowing the location, device, time, browser, and action of every consumer touchpoint online.

But with opportunity comes responsibility. Consumers expect brands to know them and to design content that is personal, relevant, and useful. They also, rightly, demand that their data be properly protected and used appropriately.

“Companies are challenged to deliver engaging, highly personalized content that builds a positive, emotional connection during each customer interaction — regardless of the device or channel — and do so at a high velocity,” said Aseem Chandra, Adobe’s Senior Vice President for Adobe Experience Cloud.

This is people-based marketing and it requires a whole new set of technologies, resources and capabilities to be done well. Many Summit attendees were there to learn the latest tools that will help them make this shift.

Also Read: You Can’t Spell Digital Transformation Without CDP

Customer Experience is Creating a New Roadmap

The marketers I spoke with are on-board with the new paradigm and working hard to steer in this direction. They want to give their customers compelling experiences wherever they touch their brands. But the sheer number of online channels — websites, social media, apps — and offline channels — stores, kiosks, call centers — make telling a consistent story really challenging.

Today’s engagement path involves multiple channels, but consumers don’t distinguish between online and offline. They just want a seamless experience from their mobile device to the desktop to an in-store visit.

Forrester Analyst Erna Alfred Liousas summed this up simply: “Today, B2B and B2C customers observe a brand’s overall experience, not simply select products or touchpoints.”

Yet many marketers struggle to correlate online activity with point of sale purchases, in-store sales and other offline conversions – especially when pre-sale offline engagements can quickly add up to dozens or even hundreds of interactions.

Summit participants seemed to know that without the ability to bridge the gap between the digital and physical world, it’s impossible to optimize marketing and advertising tactics to drive different online and offline success criteria or effectively manage the total consumer experience

Decisions Must Be Data-Driven

The marketing pros at Summit have their foot on the gas pedal. They are well aware of the challenges they face and are harvesting all the intel they can to overcome them. The scale of many of their organizations makes this a daunting task, with some having databases of millions of customers.

These marketers have amassed greater quantities of audience and interaction data than ever before. Their task is to integrate multiple data sources, mine them properly, and to leverage the data to produce actionable insights. Only then can they deliver compelling experiences across every channel that will give them a competitive edge and earn their customer loyalty.

Also Read: How AI is Driving a New Era of TV Advertising

Kochava Named LINE Ads Measurement Partner

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Kochava Named LINE Ads Measurement Partner
Kochava Named LINE Ads Measurement Partner

Kochava Customers Can More Effectively Target and Measure Their LINE Ads Campaigns in the Japanese Market

Kochava Inc, the industry leader providing holistic measurement solutions for mobile and connected devices, announces the ability to measure ads displayed with the LINE Corporation, a smart portal provider based in Japan.

LINE joins the industry’s largest network and publisher integrations with Kochava. Marketers can now apply the same granular tracking on the expansive inventory that LINE provides. LINE boasts more than 200 million global monthly active users on their messaging platform. Kochava customers can broaden their audience reach and measure on the popular platform.

Also Read: Kochava Introduces Intelligent Consent Management Technology To Streamline GDPR Compliance For Marketers

James Benoit

“This partnership marks another step in giving global marketers using Kochava access to the largest regional audiences,” said James Benoit, senior manager of product operations at Kochava. “Anyone running ads with LINE will see an immediate benefit in their marketing analyses by having the ability to measure data from such a significant platform.”

The Japanese market has one of the fastest growing gaming markets, bypassing the U.S. in recent years, according to Games Industry Biz. Marketers can now better measure their marketing efforts on Japanese audiences with real-time analytics and attribution, audience targeting capabilities, push notification tools, and searchable directory of media partners with Kochava.

Also Read: Kochava Announces Engagement Push Notifications

Advertisers use a special admin panel to set the details (including budget, time period, user attributes, and creatives) and make bids, and the LINE Ads Platform system chooses an ad and shows it to users. By switching to a performance-based ad system, many more businesses are now able to post ads, which they were previously unable to do due to limitations on the numbers of slots, or for budgetary reasons. Further, since advertisers can monitor their ad displays, their effects, and other details as they operate their ads, they can conduct promotions with limited budgets and distribute ads to fit sales prospects, goal achievement rates, and more.

The LINE Ads Platform is a performance-based ad platform for services related to the LINE messaging app operated by LINE Corporation. The service went into full-scale operation in June 2016 when it started distributing ads to LINE Timeline and LINE NEWS.

Recommended Read: The Two Mobile Trends That Cannot Be Denied

Oracle’s Moat Unveils New Invalid Traffic Detection Capabilities for Enhanced Brand Safety

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Oracle's Moat Unveils New Invalid Traffic Detection Capabilities for Enhanced Brand Safety
  • Oracle’s Moat Achieves Rigorous MRC Accreditation for SIVT of Desktop and Mobile Web Traffic
  • Moat’s Advanced Functionality Uses Insights from Oracle’s Proprietary Data Assets to Help Identify Bots & Other Invalid Traffic

Oracle’s Moat has announced new capabilities to detect invalid traffic, including traffic from sophisticated bots designed to look like consumers. Moat’s new functionality utilizes insights gained from Oracle’s proprietary data assets, including its Zenedge and Dyn acquisitions. Currently, Oracle’s Moat is branded as a SaaS analytics measurement provider for marketers and publishers that is part of the Oracle Data Cloud.

Highlighting the importance of these efforts, Moat also announced it has achieved the rigorous accreditation standards set by the Media Rating Council (MRC) for its desktop and mobile web Sophisticated Invalid Traffic (SIVT) detection.

Oracle’s Moat Would Target Complex Sources of Invalid Traffic

Jonah Goodhart
Jonah Goodhart

At the time of this announcement, Jonah Goodhart, SVP of Oracle Data Cloud and Co-Founder of Moat, said, “Collaborating with teams across Oracle has given us access to proprietary intelligence and approaches that uniquely position us to deliver even deeper insights for our customers and help drive business outcomes.”

Jonah added, “Along with our MRC accreditation, this strengthens the value of our invalid traffic detection capabilities as we continue equipping brands to make smarter decisions, improve transparency and move our industry forward.”

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In addition, Moat has been granted accreditation by the MRC for its detection of SIVT across desktop and mobile web. The milestone comes at a more crucial time than ever, as sources of invalid traffic have grown in complexity over the past year.

In accordance with MRC guidelines, Moat’s platform includes a new breakout of GIVT (General Invalid Traffic) and SIVT rates to give publishers and marketers an extra level of insight into traffic sources. These metrics are mutually exclusive, filtered first for GIVT before reporting SIVT.

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Other enhancements to Moat’s platform arm brands with advanced metrics, including:

Hidden Ad Rate — As part of Moat’s SIVT detection, this metric quantifies ads that are hidden from users for the entire duration of an impression, including the detection of different types of Hidden Ads.

Session Hijacking — Another component of Moat’s SIVT detection, this metric detects manipulated human activity, such as when a user session is forcibly redirected to another website, tab, or app store.

Invalid Domain Rate — An update to Moat’s Invalid Domain detection captures sophisticated domain-spoofing that attempts to take advantage of marketers and premium publishers alike.

George W. Ivie
George Ivie

“We congratulate Moat on the significant achievement of earning MRC accreditation for its Sophisticated Invalid Traffic detection and filtration capabilities for desktop and mobile web traffic,” said George Ivie, Executive Director and CEO of the MRC.

George added, “With the industry focused on improving transparency and reducing waste throughout the digital media supply chain, Moat’s MRC accreditation for SIVT once again clearly demonstrates that it’s at the forefront of industry leaders in promoting high-quality digital measurement.”

Robert Stone, Senior Director, Digital Center of Excellence, Dr. Pepper Snapple Group, said, “Transparency is critical to overcoming the impact of invalid traffic. Our integration with Oracle’s Moat opens new doors to greater measurement and gives us a better understanding of how viewability metrics, media quality, and inventory integrity holistically impact the bottom line.”

Luis Di Como, Senior Vice President of Media, Unilever, said, “The threat of invalid traffic impacts the overall health of our ecosystem. Now more than ever we need technology offerings, like Moat’s platform, that deliver greater transparency and accountability by providing advanced metrics. It’s equally important that solutions providers work with the MRC to meet its rigorous standards for traffic validation and filtration.”

Read More: Transform Your Marketing Team Into A 3D Organization

What Moat Offers

Currently, Oracle’s Moat is a global analytics provider focused on making marketers and publishers more effective. From real-time attention metrics and intelligence to cross-platform measurement and new currencies, Moat offers solutions that make branding and storytelling work better. Its products include Moat Pro, which provides users with detailed snapshots of ad activity on the web, and Moat Analytics, a measurement platform that goes beyond traditional metrics like impressions or clicks to focus on attention.

In 2017, Moat was acquired by Oracle. The acquired company now remains an independent platform within Oracle Data Cloud, which uses data and analytics to enhance media for leading marketers and publishers. Some of largest brands and publishers in the world rely on Moat as a trusted provider.

Recommended ReadOracle Marketing Cloud Adds Infinity and Audience CX to Enable Pinpoint Targeting

ICBRKR Announces the Social Media Platform That Won’t Sell You to the Highest Bidder

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ICBRKR Announces the Social Media Platform That Won't Sell You to the Highest Bidder
ICBRKR Announces the Social Media Platform That Won't Sell You to the Highest Bidder

The Sleek App by ICBRKR Prioritizes Privacy, Has No Ads, and Helps Others to Find Friends With Similar Interests

ICBRKR is a new social media platform that was designed with the new generation of users in mind. Recent issues with security breaches, misinformed updates, political issues and a heavy focus on advertising are turning off younger and older generations alike. The sleek app prioritizes privacy, has no ads, and helps others to find friends with similar interests. It also incorporates a highly curated list of events and things to do by date and geography, making it easy for its community to meet like-minded people in their hometown or when traveling.

Jocelyn Loo

“We wanted to redefine the way users relate to and utilize digital social networking,” said Jocelyn Loo, Co-Founder of ICBRKR. “It’s time for us to reset our expectations and only participate in a social network if it’s secure, gives more than it takes, and listens to the feedback of users. We would never sell our data and will continue to innovate only in ways that are fun AND SAFE for our community.”

Also Read: Hottest Trends in Social Media Marketing Technology For 2018  

To understand perspectives of potential users, Loo and the ICBRKR team recently conducted a survey of 500 respondents regarding social media habits, expectations, and desired improvements. 48% of respondents said they slowed down or stopped their usage of some of the most well-known platforms. The most common reasons cited for dropping social media include security, privacy, excessive advertising, and limited career help. In addition, the data showed that 71% prefer to meet new people at social events with friends, 42% of those at cultural events such as music and museums. 50% said they use social media to find social events.

ICBRKR Announces the Social Media Platform That Won't Sell You to the Highest Bidder
ICBRKR Social Networking App

The app eliminates status updates, selfies, and extraneous content and focuses on a simple profile with interest categories such as Fitness buddies, Music Lover and others and members find new and existing connections through profiles, shared interests, and playlists. Events are curated by the ICBRKR team with help from members in each geography, and the app also helps members save money by partnering with select music event organizers to add users to their guest lists for complimentary entry. In support of the new platform, ICBRKR is holding special launch events throughout the U.S. featuring live guest artists and well-known figures in music, cuisine, fitness, and art, with the next events to come in New York, Los Angeles, and Las Vegas.

ICBRKR is available for free download on iOS and Google.

Recommended Read: Forget Mobile First, It’s Now Social First

ZMG | Ruckus Factory Completes Acquisition of OTT Platform Accelerated Media

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ZMG | Ruckus Factory Completes Acquisition of OTT Platform Accelerated Media
ZMG | Ruckus Factory Completes Acquisition of OTT Platform Accelerated Media

Together, ZMG and WatchMode Will Deliver Complete OTT Entry for AppleTV, Roku, FireTV, Google and Yahoo TV

Zazoom LLC (ZMG | Ruckus Factory) announced its acquisition of Accelerated Media (renamed WatchMode). WatchMode bolsters ZMG’s connected TV strategy by adding OTT platform and ad network services to the company’s successful distribution network and digital video brands including Buzz60, Veuer, Amaze Lab and TPSY. WatchMode generates more than 80 million monthly impressions across all OTT video and connected TV platforms. The acquisition creates a connected television leader in local news and weather in 50 U.S. markets.

More and more broadcasters are looking for turnkey solutions to enter the OTT space with their news and weather content. By combining WatchMode’s OTT technology and ad buying services with ZMG | Ruckus Factory’s proven content and distribution model, the combined company will offer best-of-breed solutions for media organizations looking to expand their content offerings. Together, ZMG and WatchMode will deliver complete OTT entry for AppleTV, Roku, FireTV, Google and Yahoo TV and super-serve local cord-cutting and cord-never audiences around the world.

Also Read: How GlassView’s Global Connected TV Platform is Being Embraced By Advertisers

Steve Charlier

“Today marks another critical milestone for ZMG as we transition the company from a video content incubator with studios in New York and Chicago to a multi-platform content creation, distribution and monetization company,” said Steve Charlier, CEO of ZMG.

“Our content team is already a leader in news and lifestyle video creation for digital platforms, surpassing 60 million monthly views. We are excited to bring that success to local broadcasters across a first-class connected TV experience,” said Greg Morey, EVP of ZMG.

Also Read: Videology’s Q4 2017 TV & Video Market Report Finds Connected TV Ad Requests Have Nearly Tripled Since 2015

Lesa Bannon

“We are thrilled to be a part of ZMG,” said Lesa Bannon, former CEO of Accelerated Media. “A lot has changed in the TV landscape since we displayed our first OTT app at CES in 2008. This acquisition combines our deep knowledge of the industry with ZMG’s innovative technology and understanding of local news. Our clients will benefit from upgraded apps with better features to drive higher engagement and revenue.” Bannon joins ZMG effective immediately to continue growing WatchMode’s B2B media strategy.

Recommended Read: Optimism for TV Advertising Is Still High, Says New Research by Videology And Advertiser Perceptions

Bizible Unveils Bizible Discover

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Bizible Unveils Bizible Discover
Bizible Unveils Bizible Discover

Bizible Discover Is a New Product That Gives B2B Marketers Unprecedented Visibility into Marketing and Sales Performance and Revenue Generation

MarTech 150 Company, Bizible, has announced the upcoming debut of its new product, Bizible Discover, which will be generally available in early May. The leader in data-driven marketing growth with revenue attribution and planning solutions unveiled Bizible Discover to enable marketing teams with new ways to visualize and analyze their multi-touch attribution and customer journey data inside of the Bizible Platform.

With the visibility Bizible Discover provides, marketers will truly be able to make smarter decisions that grow their teams, budget, revenue, and companies. 

The new product will have more granular filtering, persona-specific dashboards, and sales funnel visualizations– including golden path visualizations. Teams will also be able to analyze anonymous and known web visit, pageview, and impression data to better understand every prospect’s interaction.

Read More: Top Insights on the CMO’s Best Allies, Content Marketing, and the Art of Story-Telling for Brands

 Brewster Stanislaw
Brewster Stanislaw

At the time of this announcement, Brewster Stanislaw, VP of Product and Strategy at Bizible, said, “Bizible Discover will empower B2B marketing teams to maximize success through data-driven execution. Marketers will get unparalleled insight into their funnel and customer journeys with different ways of analyzing them to improve win rate, deal size, and sales velocity. Bizible Discover will provide teams with the best possible insights to catalyze successful digital transformations and take marketing-powered growth to the next level.”

Read More: Interview with Jaclyn Klein, Co-Founder, Product Designer, Growlabs

Bizible Discover will have standard dashboards that allow marketers to analyze multi-touch revenue attribution data to answer questions like, ‘What sales and marketing actions drove this quarter’s revenue?” and “How do we accelerate a prospect’s journey through the funnel?’ Bizible Discover will also have new persona-specific dashboards to help CMOs strategically manage the performance of their teams and help channel managers get the granular understanding they need to optimize performance. And finally, Bizible Discover will have new sales funnel, golden path, and velocity views to help teams better understand their impact on the sales cycle.

Recommended ReadMarTech RADAR 2018: Top 150 B2B Technology Companies You Should Follow

Tech Industry Veteran Jeff Ray Named Brightcove CEO

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Tech Industry Veteran Jeff Ray Is the New Brightcove CEO

In His Role As Brightcove CEO, Jeff Ray Would Lead The Cloud Video Market Leader to Realize Short and Long-Term Business Goals

Brightcove CEO Jeff Ray. Photo Courtesy of Ellucian/Businesswire
Brightcove CEO Jeff Ray. Photo Courtesy of Ellucian/Businesswire

Brightcove has a new CEO. The leading provider of cloud services for video announced that its Board of Directors has appointed Hugh Jefferson (Jeff) Ray III to serve as the Company’s next Chief Executive Officer, effective immediately.

Jeff Ray succeeds  Acting-CEO Andy Feinberg, who has held the position since 2017, while a search was undertaken for a permanent replacement. Andy will now resume his role as the Company’s President and COO.

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Gary Haroian
Gary Haroian

Gary Haroian, Chairman of the Board, said, “The Board was impressed with Jeff’s decades-long track record of accomplishments as a CEO and senior executive. That, combined with his extensive technology leadership experience made him the ideal candidate to serve as Brightcove’s CEO.”

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Brightcove has thousands of customers in over 70 countries that rely on the company’s cloud solutions to successfully publish high-quality videos experiences for audiences everywhere.

Gary added, “Time and time again, Jeff has demonstrated an ability to enhance go-to-market strategies, scale enterprises and expand business opportunities at global technology companies. Jeff’s deep operational and enterprise sales experience will be instrumental in positioning Brightcove for improved market share and long-term, profitable growth.”

Commenting on his appointment, Jeff Ray stated, “I am incredibly optimistic about the opportunity in front of Brightcove. Internet video traffic will grow fourfold from 2016 to 2021, reaching 82% of all global consumer internet traffic. This explosion in video consumption is creating tremendous opportunities – and challenges – for companies around the world. More and more of these organizations are turning to Brightcove for innovative technology, deep video expertise, and our obsession with customer success to realize these opportunities.”

Gary added, “The Company’s market-leading portfolio of video solutions, blue chip customer base, and exceptional workforce provide a solid foundation upon which to move forward. I’m excited to work with the team to build on the strong market momentum they have already created.”

Gary Haroian continued, “On behalf of the entire Board, I want to thank Andy Feinberg for the leadership and expertise he displayed during his role as Acting CEO over the past nine months. Against the backdrop of his proven leadership and the significant contributions he has made at Brightcove over the past 13 years, his success in this position comes as no surprise.”

Ray is an Industry-Recognized SaaS Veteran

Jeff Ray has excelled in executive leadership roles at multiple enterprise technology companies of scale, including Ellucian, Ventyx (acquired by ABB), DS SolidWorks, Progress Software, and Compuware. At Ellucian, Jeff successfully transitioned the business from a combination of multiple premise-based software companies to a cloud-based SaaS leader of solutions designed to enable colleges and universities do a better job of helping their students succeed. At SolidWorks, he grew revenues by 300%, expanded margins by 50%, and tripled the installed user base.

Read More: Follow That Puck: Multi-Channel, Multi-Location Marketing Is Moving into the 21st Century… Are You?

While he was at Progress Software, the business grew 20% each year and the share price more than doubled. At Ventyx, Jeff ran operations across 80 countries and 2,500 employees, growing annual revenues to over $520 million. And at IBM, where he started after graduating from Texas A&M University, Jeff quickly rose through the organization, holding numerous leadership positions.

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